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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

AxsVPN Review 2024 — Keep This in Mind Before Buying

Our Score: 4.5/10
Ranked 282nd out of 298 VPNs
Matthew Amos Updated on 23rd January 2024 Senior Editor

AxsVPN’s low price makes it seem like a good VPN to try. It claims to work great for streaming global content while protecting your online data. This sounds like a solid VPN, but is it cheap because it’s not very good?

To find out, I performed extensive tests on all AxsVPN features. I checked to see how many streaming platforms it can unblock and if it’s fast enough to watch your favorite TV shows and movies without buffering. Leak tests let me know if it really keeps you safe online. I also looked into its privacy policy to see if it’s trustworthy.

Based on my results, I do not recommend AxsVPN. While it’s decent for unblocking streaming platforms, its network is unreliable. On top of my connection issues, it reduced my speeds a ton on every server. The customer service is hit-or-miss and doesn’t offer a money-back guarantee. If you want to try a fast VPN with a vast server network risk-free, check out this list of the best VPNs around today.

Short on Time? Here Are My Key Findings

Pros

Cons

AxsVPN Features — 2024 Update

4.0
💸 Price 1.99 USD/month
📆 Money Back Guarantee 30 Days
📝 Does VPN keep logs? No
🖥 Number of servers 900+
💻 Number of devices per license 5
🛡 Kill switch Yes
🗺 Based in country Canada
🛠 Support Via email
📥 Supports torrenting Yes

Streaming — Can Access All Major Platforms

6.0

AxsVPN is excellent at unblocking platforms, but if you have a low internet speed, you might be unable to watch content. In my tests, I was never blocked by any streaming website. I didn’t experience buffering and got high-quality video playback on servers worldwide. However, I have an extremely high-speed connection.

You’ll have to use the Best Server feature with an average connection speed. I asked my colleague to test it since her internet speeds are closer to the worldwide average. She could only stream by clicking on Best Server to get the nearest location. Every other server reduced her speeds by so much that streaming was impossible.

This means you’ll be only able to enjoy local streaming platforms if your connection is average or slower. That’s too bad because AxsVPN unblocked every platform I tested. If you’re looking to stream worldwide content, I can’t recommend AxsVPN unless your internet is blazing-fast.

Unblocked: Netflix, Disney+, HBO Max, Hulu, Amazon Prime Video, and BBC iPlayer

I could unblock Netflix libraries in 5 different countries (US, UK, Australia, France, and Canada). The Australia server is nearly 15,000 km away from my actual location. But I could still load movies on Netflix Australia in 2 seconds because of my 350+ Mbps connection. The only minor issue I had was with the Japan server. It only unblocked the Netflix Originals library rather than the Japanese content.

Streaming was a little worse with Disney+, but still good. I unblocked 3 Disney+ libraries. It worked just as well with Netflix US and UK, but on the Canada server, it took me 10 seconds to load Andor. However, I was happy the show played straight through with no interruptions once it started.

I had no issues unblocking HBO Max, Hulu, Amazon Prime Video, and BBC iPlayer. Accessing Amazon Prime Video was a pleasant surprise because I have problems accessing it with most VPNs. Connected to AxsVPN, a Vikings episode instantly loaded and played back in HD. Hulu, BBC iPlayer, and HBO Max gave me perfect video without interruptions.

AxsVPN really impressed me with its streaming performance. Unfortunately, it won’t work as well if your connection isn’t lightning-fast. I recommend testing out the free version first to see how it works for you. If you have any issues, check out this list of the best VPNs for streaming. They’re even better at unblocking platforms and give you fast speeds for buffer-free streaming on every server.

Speeds — Slow on Most Servers

4.0

AxsVPN will significantly reduce your speeds on any server. I tested 9 different servers around the world, and they slowed me down no matter the distance. The fastest server still dropped my speed by 65%.

My speed tests looked at 3 categories:

  • Download speed. This lets you know how quickly you can receive information. It’s important for loading sites, streaming, torrenting, etc. This is recorded in megabits per second (Mbps).
  • Upload speed. This is how fast you can send information. It determines the rate you can send emails, post to social media, etc. It’s recorded in Mbps too.
  • Ping. This tells you how long it takes information to travel. It’s key for gaming, where you want your inputs registered instantly. Ping is recorded in milliseconds (ms), and you want it to be low, ideally under 100 ms.

This table shows you the results of my tests and how much AxsVPN reduced my speeds:

Download Upload Ping
Base speed (Austin, TX) 365.05 Mbps 273.61 Mbps 13 ms
US Central 110.38 Mbps
70% drop
121.7 Mbps
54% drop
30 ms
US East 50.58 Mbps
86% drop
113.01 Mbps
59% drop
61 ms
US West 47.24 Mbps
87% drop
55.14 Mbps
80% drop
71 ms
Canada West 44.88 Mbps
88% drop
59.02 Mbps
78% drop
125 ms
Fake Antarctica 128.66 Mbps
65% drop
64.88 Mbps
74% drop
65 ms
France 102.84 Mbps
72% drop
166.06 Mbps
39 % drop
222 ms
Australia 86.35 Mbps
76% drop
93.38 Mbps
66% drop
225 ms
Chile 87.47 Mbps
76% drop
151.23 Mbps
45% drop
197 ms
Japan 47.46 Mbps
87% drop
81.08 Mbps
70% drop
154 ms

I also asked my colleague in South Africa to test it. Her average download speed is around 47 Mbps. The Best Server feature dropped her speeds by 66%. Her speeds were reduced by 87% on the US Central server (14,000+ km away). So, you’ll get similar drops no matter your base connection speed.

I have tested slower VPNs, and these speeds still let me stream HD videos without interruptions. But if your base speed is low, you’ll have more problems. You can find the fastest VPNs in this list if you want to maintain fast speeds.

Are AxsVPN’s Speeds Fast Enough for Gaming? No

2.0

AxsVPN isn’t a good choice for online gaming. To test it, I used the Best Location feature to get the lowest ping. I was impressed that I could get a match in Counter-Strike: Global Offensive in only 12 seconds. But while the map was loading, Steam stopped responding several times due to the slow speeds.

The match did eventually begin, but it was very choppy. When I tried to shoot, it took a full second for the character to respond. The game froze 4 different times, and I had no chance to play competitively. These results surprised me because 50 ms or lower is considered a great ping rate for gaming. I had 30 ms, but there was still significant lag. If you need a VPN for first-person shooter games, I recommend you check out this list of the top VPNs for gaming.

Server Network — Small With Unreliable Connections

2.0

There are only 900 servers in 58 countries, and I had many problems connecting. The first time I downloaded the app, I couldn’t get the VPN to connect. I had to reinstall it to get any server working. After that, it worked for the day. But the next day, I had to restart my laptop to get it to connect.

It mostly uses Windscribe’s servers, with a few of its own. I asked support if AxsVPN rents servers. They told me it only activates the servers it owns when there are slower than usual connections. Support also told me that the servers owned by AxsVPN are RAM-based. That means they delete the information saved on them every time they restart. However, since you never know when you will use these servers, you can’t rely on it to improve your privacy.

I like that you can use 10 countries with the free service. You can access servers for the US, Canada, the UK, Hong Kong, France, Germany, the Netherlands, Switzerland, Norway, and Romania with a free account. Besides that, I’m disappointed by AxsVPN’s servers. You can get a VPN with a huge network of reliable servers here.

Security — Decent but Missing Some Features

2.0

AxsVPN can successfully hide your true location. I performed leak tests on 5 different servers, and it passed each one. It also comes with AES 256-bit encryption. This is the same encryption level used by militaries and banks, and it’s nearly impossible to break. AxsVPN also has an automatic kill switch that will block your connection if the VPN ever disconnects. I’m glad it comes with this feature, but I can’t explain why it’s not listed on its website. I had to ask support to find out about it.

Unfortunately, you don’t get a lot of security features other top VPNs have. For example, there is no split tunneling. This lets you choose what traffic moves through the VPN. I like using it to keep up with local news while streaming content from another country. AxsVPN doesn’t have double VPN either, which can give you additional security. Each app only comes with 1 protocol too. IKEv2 is used for iOS, and the other apps have OpenVPN.

Overall, AxsVPN can provide you with online safety. But if you're well-versed in VPNs and looking for the most comprehensive range of security features, there are more suitable alternatives.

Privacy — Strict No-Logs Policy but It’s Located in Canada

6.0

AxsVPN has a great privacy policy, but it hasn’t been verified. It claims it won’t store any of your information, including your IP address, the sites you visit, or time stamps. Since it doesn’t keep any of your vital information, you don’t have to worry about it selling or sharing anything. However, I wish there was proof that it sticks to its policy.

Screenshot of AXSVPN's privacy policy, highlighting what it does not store.I like that it deletes any information related to your account as soon as you cancel

It hasn’t had independent audits or published any transparency reports. Many VPNs use these to let you know they follow their privacy terms. AxsVPN hasn’t had any of these or had its claims proven in court, so you have to take its word for it. Because of this, there are other VPNs I trust more to handle my vital information.

Plus, AxsVPN’s headquarters are in Canada, part of the 5/9/14 Eyes Alliances. This is an intelligence-sharing agreement between governments to exchange information it has on their citizens. The VPN’s policy is solid for now, but I just worry that it could be forced to change in the future.

Torrenting — Slow P2P Downloads

6.0

You can use AxsVPN for torrenting, but your downloads will take a long time. I reached 900 kB/s speeds connected to the VPN while downloading a copyright-free movie. With my base connection, I can torrent at 10 mB/s. That would let me complete a 1.62 GB file in about 6 minutes. AxsVPN’s speed would take an additional 30 minutes to finish.

Torrenting is legal in most countries, but it’s illegal to download copyrighted files. My team and I don’t condone any illegal activities. I recommend reading the laws in your country before you decide to use P2P networks. You can try the best VPNs for torrenting with super fast download speeds here.

Does AxsVPN Work in China? No

I couldn’t confirm if AxsVPN works in China. Customer support never answered the question after I sent several emails. I just have to assume it doesn’t work in that country. The Chinese government has banned several VPNs, but it usually goes after the technology. There haven’t been any reports of tourists getting in trouble for VPNs. If you decide to use a VPN in China, check out this list of VPNs that can get past the Great Firewall.

Simultaneous Device Connections — 5

AxsVPN lets you connect on a decent number of devices at the same time. I tested this by streaming with my Windows Laptop, Fire HD Tablet, and Android phone at the same time. The quality held up on all my devices, and the extra connections didn’t add any buffering. Some VPNs give you more connections (or unlimited), but 5 is the minimum amount I consider acceptable.

Installation & Apps

5.2

Device Compatibility — Only Works for the 4 Most Popular OS’

AxsVPN only works with Windows, Mac, Android, and iOS devices. Unfortunately, this means it’s not possible to directly connect your smart TV or gaming console. That’s too bad because AxsVPN works great for streaming. To watch on the big screen with AxsVPN, you’ll have to rely on casting. There is also no app for Linux devices.

Screenshot of AXSVPN's Android appThere are no settings on any version of AxsVPN

There’s no router support either. Connecting a VPN to your router lets you run traffic from any device through its servers. Smart DNS is another way you can change locations on your game console, but AxsVPN doesn’t have this feature. Overall, I’m disappointed that AxsVPN is compatible with so few devices. You can find VPNs that let you connect a router, game consoles, and smart TVs in this list.

Setup & Installation — Quick and Easy

It couldn’t be easier to install AxsVPN. On desktop, you just download the correct installation file from its website. Once you click it, everything will be installed, and you can connect. For phones, you download the app from the proper online store (Google Play or Apple). I appreciate that you don’t have to sign up to use the free version either. I love it when VPNs are easy to set up, so AxsVPN impressed me.

Pricing

7.0
Yearly Plan
$ 1.99 / month per month
6 Months Plan
$ 2.99 / month per month
Monthly Plan
$ 3.99 / month per month

AxsVPN comes with 3 plans that are all affordable. You can pay traditionally with PayPal or Stripe, which works for Visa, Mastercard, Amex, Discover, and Union Pay. It also accepts payments through Coinbase if you want to use cryptocurrency.

There’s no money-back guarantee, but the free version is pretty generous. It comes with 2 GB of data per month, and you can choose between 10 different servers. There are free VPNs that give you more data and locations, but not many. So the free service is a decent way to test it, but I’d prefer a money-back guarantee that lets me try everything.

While cheap, I don’t think it’s worth the money for most people. The top premium VPNs cost more, but they also outperform AxsVPN in every category. Every highly-rated VPN comes with a money-back guarantee. If you don’t like the one you chose, it’s easy to get a refund. By checking out this list, you can get a VPN that gives you great value for the price.

Reliability & Support

5.4

Customer service is okay, but I wish there was 24/7 live chat. You can only contact customer support through its ticketing system or through email. I had better luck sending emails. A few of my tickets were never responded to. Through email, I always got a response within 2 days.

I got some good answers, but some of my questions never got a response. I wasn’t happy about this because there is so little information on AxsVPN’s website. It doesn’t tell you if there’s a kill switch, what protocols it uses, and much more. A support agent eventually answered those questions for me. But they never told me if it has published transparency reports, for one example. If you want a VPN with 24/7 live chat, I recommend you look at this list of VPNs with excellent customer support.

Compare AxsVPN With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4
Editors' Note: Intego, Private Internet Access, Cyberghost and Expressvpn are owned by Kape Technologies, our parent company.

The Bottom Line

Final Verdict

AxsVPN has a lot of issues. It might work for you if you need a cheap streaming VPN and have a very fast base speed. But the problems it has in several areas make it a poor choice compared to ExpressVPN and other top-rated VPNs.

The server network doesn’t let you connect reliably. It has slow speeds on all its servers, so you can’t enjoy torrenting or online gaming. Even though it’s decent for unblocking streaming services, there’s no easy way to connect a smart TV. Plus, its customer support is weak, and there is no money-back guarantee.

Overall, I can’t recommend AxsVPN. The price is attractive, but you don't get much value for what you pay. You can get a fast, reliable VPN with excellent customer support when you try one of the top-tier VPNs.

  • Great for unblocking streaming platforms
  • Quick and easy setup
  • Strict no-logs policy
  • Basic security features

FAQs on AxsVPN

Is AxsVPN safe?

Yes, AxsVPN can keep you safe online. It passed all of my leak tests, so I know it won’t reveal your real location. AES 256-bit encryption makes it nearly impossible to decode your traffic. Plus, it has a kill switch that blocks your connection if the VPN ever disconnects.

Can AxsVPN unblock Netflix?

Yes, AxsVPN will help you access Netflix. It let me unlock Netflix libraries in 5 different countries. In my tests, I could stream buffer-free in HD, but only because I have exceptionally fast base speeds. However, it does reduce your speeds significantly. If you have a slow connection speed, it probably won’t work as well for streaming.

Will AxsVPN slow my speeds down?

Yes, AxsVPN will reduce your speeds by a lot. The fastest server I found still dropped my speeds by 65%. I lost a ton of speed on every server I tested – even those close to where I live. One location gave me an 88% speed loss.

Money Back Guarantee (Days): 30
Mobile app:
Number of devices per license: 5
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 to review VPN services and cover privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
AxsVPN User Reviews (User reviews are not verified)
10.0
Based on 1 reviews in 1 languages

Write a Review on AxsVPN

Please rate VPN.

All Speed Streaming Security Сustomer service
Allan
Allan
10/10
Awesome price and service

I use the iOS app all the time. I was mostly watching movies on my iPad and iPhone. I have never had one problem in the past three months. Updates come out often and I see they add more features and servers every time. Movies always play fine in HD settings.

About the Author

Matthew is a writer and editor for VPNMentor with a proven track record of providing in-depth analysis of the most highly regarded VPNs, including ExpressVPN and CyberGhost. His unparalleled expertise has enabled him to consistently deliver cutting-edge insights on the most sought-after (and newest) VPN services.

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