Betternet Review & Test 2019- Free, but not worth the risk

Betternet VPN has received a lot of criticism in the past few years after an academic study came out in 2016 that listed Betternet as one of the top five Android VPN apps with the most third-party tracking software.

Since then, Betternet has made a few changes to the service, including the release of a paid premium plan in addition to their popular free tier.

The premium plan provides access to a network of 17 servers in 10 countries. Meanwhile, free users can only access the US servers.

But, are the changes enough? We thoroughly tested Betternet’s service to find out if this VPN is safe and worth the download.

Streaming - Does Betternet VPN Work with Netflix?

Betternet’s download page on the App Store claims that the VPN can help you access Netflix.

Unfortunately, our tests told a different story. Even with the premium version, none of the servers that we connected to were able to access US Netflix.

We were also blocked by the proxy bans on other popular US streaming sites, including Hulu and Amazon Video.

Betternet’s UK server didn’t perform any better. We were unable to access UK Netflix or BBC iPlayer while connected to the VPN.

Betternet VPN Speeds

Betternet claims to be a “super fast VPN” because of its Optimal Location feature, which automatically connects you to the closest server.

Unfortunately, when we tried to use this feature we were unable to connect. Each time, the app displayed a loading screen for about 30 seconds before disconnecting.

When we finally decided to manually connect to a server instead, we had no problems. This time, the VPN made a connection within several seconds.

Without the VPN, we started out with a connection speed of 70 Mbps. After connecting to a nearby Betternet server in the US, we immediately noticed a big increase in loading times.

After our first speed test, we could see why. Our average download speed went from 70 Mbps all the way down to less than 13 Mbps.

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We had similar results with other US servers.

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Surprisingly, we got slightly better results when connecting to Betternet’s UK server despite the physical distance. This time, our download speed was around 22 Mbps.

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We were even more surprised by the excellent speeds we got with Betternet’s German server, at over 56 Mbps.

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Overall, Betternet’s speeds were inconsistent, but significantly faster when connecting to servers outside of the US.

This is probably because servers outside of the US are only available to premium members.

Free users can only connect to Betternet’s US servers, which means that those servers are the most crowded. The US server speeds suffer as a result.

Is Betternet VPN Good for Torrenting?

Betternet VPN supports P2P activity on all of its servers. Both free and premium users can torrent, although the free tier has an overall 500 MB bandwidth cap per day.

Premium users can take advantage of unlimited bandwidth to torrent as much as they want. However, you may find that the limited server network and inconsistent speeds aren’t the best for torrenting.

We also have concerns about torrenting with Betternet due to its privacy policy, which we will discuss in more detail below.

Security - Is Betternet VPN Safe?

A VPN that leaks your data or doesn’t protect your privacy is not worth downloading. Betternet claims to keep your internet connection safe with secure AES 256-bit encryption.

The VPN uses the Catapult Hydra protocol on all platforms, which is a secure protocol growing in popularity because of its speed and performance.

Betternet’s protection also includes perfect forward secrecy, which adds an extra layer of security by regularly changing your encryption keys.

This means that even if your encryption were somehow compromised, the majority of your data would still be completely secure.

The good news is that we detected no DNS leaks while connected to Betternet during our security tests.

The downside is that Betternet doesn’t offer an automatic kill switch, so your data could be leaked if your VPN connection were to suddenly drop.

This was a concern for us, especially since we didn’t find the server network to be super reliable.

Meanwhile, there are some additional privacy concerns with Betternet’s logging policy, especially when it comes to the free version.

Does Betternet VPN Keep Logs?

We looked at Betternet’s privacy policy with an extra critical eye to find out if there was any truth to concerns about Betternet’s tracking, adware, and user privacy practices.

Betternet is based in the United States, which isn’t ideal for privacy lovers. The US is one of the founding members of the 5/9/14-Eyes Alliance, which is an international intelligence sharing agreement.

Betternet claims not to ever “collect, log, store, or share any data log belonging to users.”

However, the actual privacy policy isn’t that straightforward. Their policies about users’ real IP addresses aren’t completely consistent, and we had concerns about how vague they were about some of the information they may collect.

Here are some of the ways that Betternet and its service providers may use, collect, and store your data, for both free and premium accounts:

  • Betternet “may use, but never log or store, your IP address” to find your approximate location
  • Beternet’s service providers “may collect IP addresses” for marketing purposes
  • Betternet collects your real IP address, encrypts it, and stores it for the duration of your VPN session. Your IP address is deleted after you disconnect.
  • Betternet and its service providers may collect your device ID, hardware model, operating system version, language, and network information.

Another policy that made us nervous had to do with usage logs. According to the privacy policy, Betternet “does not attribute any specific website visits or app usage to any specific user.”

However, they do keep records of all of the websites that are visited through each of their servers. They claim these records can’t be traced back to specific users, but we have concerns about the existence of these logs at all.

Free users have even more privacy concerns. The free version of Betternet VPN is powered by ads, so advertisers may have access to even more information.

Betternet explains that advertisers may have access to free users’ location, advertising ID, IMEI, MAC address, and wireless carrier.

If you are simply using a VPN to protect your data while connecting to unsecured public wifi, for example, you may not have an issue with this privacy policy.

However, if you are looking for a VPN that can provide total anonymity and privacy, Betternet likely isn’t for you.

Does Betternet VPN Have an Adblocker?

Betternet does not include an adblocker in its VPN service.

Price and value for money

Betternet’s paid plan is a little pricey considering that there are many premium VPNs out there with more features and better performance that offer lower prices.

Betternet does offer good discounts on longer subscriptions though, which makes the cost a lot more reasonable.

Payment methods for the premium plan depend on your device. MacOS and iOS users can purchase a subscription using the iTunes Store.

Android users can purchase a subscription through the Google Play Store. Windows users must first download the free Betternet software, and can then purchase a subscription within the app.

You can request a refund on any subscription within 45 days of purchase, although Betternet does not guarantee that you will get a refund.

Does Betternet VPN Have a Free Version?

Betternet’s most popular plan is its free version, which is paid for through advertising. The free version has a few differences from the paid version:

  • Can only access US servers
  • Betternet blocks you with a Premium Payment wall when you try to access streaming content while connected to the free VPN
  • Displays ads
  • No access to 24/7 email support team
  • Limited to one device per account
  • 500 MB daily bandwidth cap

In addition to the free version, you can also take advantage of a 7-day free trial on Betternet’s paid plan to try out the premium service.

Is Betternet VPN Compatible with my Device?

Betternet VPN offers dedicated apps for Mac, Windows, iOS, and Android. Each of the apps offers the same features and interface.

You can also install Betternet VPN as a Chrome extension. There is currently no Firefox extension available.

Betternet does not provide manual installation guides for other platforms.

With a premium plan, you can connect up to 6 simultaneous devices with one subscription.

Betternet VPN Customer Service

There are two ways to get in touch with Betternet’s customer service team. Free and premium users can both submit request tickets on Betternet’s website.

Premium users also gain access to Betternet’s 24/7 email support team, which can be found within the Betternet app. There is no live chat or phone line offered.

We emailed the support team with some questions to test their responsiveness. We had to wait a bit, but we did hear back within a few hours.

The team was friendly, but the answers that we received were less thorough than we would have liked.

We still were unable to resolve the issue of being unable to use Betternet’s “Optimal Location” feature even after receiving help from the customer service team.

The Betternet website also provides some resources, including a searchable help center and a blog. There are no installation guides.

Betternet’s customer service isn’t terrible, but it’s not of the same high quality as many other premium VPNs.

User Experience

It’s hard to get lost in Betternet’s simple interface. When you open the app, you will see a large gray button, a connect icon, and your most recent server location.

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If you are using the premium service, you can change your location by clicking on your current server selection at the bottom of the screen. This will bring up the server list.

To connect from the main page, either click on the connect icon or the big gray button.

The app displays a cute little screen to notify you that it is trying to establish a connection.

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Settings and customer support can be found by clicking on the three lines in the top left corner.

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Conclusion

Betternet is a simple, easy-to-use VPN that can effectively mask your IP address and protect your data with secure encryption.

The security and interface of this app are pretty good, especially considering that these are available in a free version.

However, there are too many downsides to this VPN to overlook, especially if you are considering paying for the premium service.

Betternet’s unreliable speeds, questionable privacy policies, inability to access popular streaming sites, and lack of an automatic kill switch are some of the reasons why we wouldn’t recommend Betternet over our top-rated premium VPNs.

Features Details
Number of countries with servers 10
Number of servers 50
Does VPN keep logs? Yes
Does VPN include a kill switch? No
Number of devices per license 1
Ease of Use 3.9 / 5.0

Downloading and installing Betternet VPN is fast and easy. You don’t need to create an account to get started, which speeds up the process.

Betternet’s MacOS and iOS apps must be downloaded through the iTunes store, and Android users can find the Betternet app through the Google Play Store. Links to the correct download pages can also be found on the Betternet website, as well as the direct download link for Windows.

After the installation process is complete, using the Betternet VPN is very straightforward. You can manually choose your location from a drop down list or use Betternet’s “Optimal Location” to automatically connect with a single click.

Other than choosing your server location, Betternet gives you very little freedom to customize your settings. This could be a positive or negative depending on what you are looking for in a VPN.

Pricing 5.0 / 5.0
Free
$0.00 /month

Betternet offers a completely free version as well as a paid premium plan. The free version has some limitations, including a bandwidth cap of 500 MB per day and no option to manually select a server location.

There are several subscription options with the premium plan. Each has the same features and differs only in subscription length, with discounts offered on longer plans.

Payment methods depend on your device. MacOS and iOS users must purchase subscriptions through the iTunes Store using their Apple account payment methods. Similarly, Android users can pay through the Google Play Store.

Windows users must first download the free Betternet VPN app for Windows. Within the app, you can find an option to upgrade your account. You will be directed to a secure payment platform with multiple payment options, including major credit cards.

Reliability & Support 3.9 / 5.0

If you have questions about the service or run into any problems, there are a few ways to get support. The Betternet website has a searchable help center, but no installation or troubleshooting guides are available.

To get in touch with the customer service team, you can submit a support ticket request through the website. Premium users also gain access to Betternet’s 24/7 email support team within the app.

We did run across a few reliability issues while testing Betternet’s app, including inconsistent connection speeds and an unresolved technical problem with the “Optimal Location” feature.

The Bottom Line
Simple and secure, but some major downsides

Betternet VPN is super easy to use and can effectively protect your IP address and data from most security threats. However, the provider collects and shares a bit too much information about their users for this VPN to protect your anonymity. We also weren’t impressed with Betternet’s inconsistent speeds and inability to access content on popular streaming sites like Netflix.

Money Back Guarantee (Days): 0
Mobile app:
Number of devices per license: 1
VPN Plans: www.betternet.co
Watch the short video review and tutorial below of Betternet
Betternet User Reviews
2.4
J
  •  1
Worst customer service, would not remove my card from their records.

Great for free beginners but don’t buy premium, you can get free version online as good or better than their premium. Also awful customer support, as they would not remove my card when I wanted to cancel my premium trial. DO NOT GET BETTERNET PREMIUM


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Did you know? We approve all user reviews. Companies can't pay to include or exclude any.

    Ryan
    Terrible Customer Service

    How did you end up getting your card removed from the trial? I am in the same situation right now. They do not have any contact number and they do not respond to emails.


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    Anonymous
    •  5
    Good App

    Absolutely free VPN. BTW just click the exit button to close the free-trial box. It will continue to run without it. I don't experience any ads that I am aware of but I have an ad-blocker and a no-script installed on my browser which may account for that. I get a better connection on public WiFi generally. Their Terms and Conditions state they do not keep log files of your actual IP address or sites accessed; and they do not sell your information for money. They are supposed to be paid by premium accounts and the ads generated which, like I previously stated I haven't really seen much of. Lastly, they allow p2p and torrenting, though they will collect your data if they get subpoenaed to for illegal downloads. Overall, excellent VPN app in my opinion.


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      Sinsin
      •  5
      Absolutely amazing

      First of all for those of you who complain about the 7 days trial, you should look closely and you will see the X button on the top right corner which after pressing it'll take you straight to the free version of the software, and once you've done that you're able to use it free of charge. I have been using this app for as long as i can remember (pretty much after i finished my 2 years astrill premium account) and i could not love this software more. It's free , boosts your internet speed and most importantly very reliable in any circumstances, if you got the internet working on your laptop DUUUH!!! so I would definitely recommend BETTERNET for whoever that is looking to find a reliable vpn host. Cheers and hope y'all found this helpful. For download go straight to their main website.


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