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Identity Cloaker Review (2022) - Keep This in Mind Before Buying
Identity Cloaker is a relatively small, Czech Republic-based VPN with a website that looks like it hasn’t been updated since the service was launched in 2008.
It markets itself as an “internet privacy protection service" that “protects your privacy by encrypting the data sent over the Internet in the most vulnerable part of the data transmission path and by hiding your IP address."
Lots of VPNs do that; so far so unimpressive. I wanted to know if Identity Cloaker matches up to its competitors in features outside of security too.
I tested every aspect of the VPN including speeds, streaming abilities, torrenting, gaming support, and more… and was mostly underwhelmed. However, the biggest red flag for me was Identity Cloaker’s privacy policy — especially in a VPN that prides itself on “privacy protection".
Good for streaming Netflix but not much else. I was able to unblock Amazon Prime Video too but couldn’t get any other streaming services to work. Check out the full results of my streaming tests.
Decent speeds on some servers. Overall, Identity Cloaker gave me some good speeds but these weren’t consistent across the network. See my speed tests to find out how it fared.
Streaming — Great for Netflix and Amazon Prime Video
Identity Cloaker was successful in unblocking Netflix and Amazon Prime Video. It was unable to unblock HBO Max, Hulu, or Disney+.
When accessing Netflix, Identity Cloaker allowed me to stream from Netflix libraries all over the world. Additionally, the speeds were fast enough to watch videos in HD — some servers even reached the 25 Mbps speeds you need to stream in UHD.
Unblocked: Netflix, Amazon Prime Video
I was able to stream Netflix US without any problems while connected to a Los Angeles server. I streamed Bojack Horseman and did not experience any lag, buffering, or video quality issues. I also tried out the Dallas server and had the same results.
Different servers gave me access to different Netflix regions. I was able to unblock the Swedish library and stream the Swedish show, Snabba Cash, without issue.
Identity Cloaker also helped me to unblock Netflix libraries in Russia, France, the UK, Canada, Australia, and even Hong Kong.
Although I was connected to a Los Angeles server, Hulu recognized that I was not in an American location.
Rather than presenting me with an error message, there was simply no “play" button to stream any of their videos. I had the same experience when connected to the Dallas server.
HBO Max immediately detected that I was using a VPN or that I was not in their service area. I could not go any further into their website without turning my VPN off. I attempted accessing the platform while connected to the Dallas server, but got the same results.
Disney+ wouldn’t even let me access the website when connected to Identity Cloaker’s Los Angeles server.
Even after waiting ten minutes, the screen was black and no longer showing any signs of loading. Changing to the Dallas server did not change the results.
Identity Cloaker’s speed test results were mostly good with some slower servers across the network.
I tested multiple US servers, along with UK, EU, and Asian servers. Download speeds ranged from 15.7- 80.1 Mbps. Upload speeds ranged from 2.0 - 27.6 Mbps. All of the servers were fast enough for general browsing online and some were fast enough for other activities like UHD streaming, torrenting, or gaming.
Identity Cloaker does not have a built-in speed test feature, so you must use other speed test services to check which one will suit your VPN needs.
Here’s an overview of my result:
Server Location
Download Speed (Mbps)
Upload Speed (Mbps)
UK (London)
39.5
12.2
US (Chicago)
15.7
8.4
US (Atlanta)
30.4
27.6
US (Dallas)
80.1
19.0
US (LA)
34.2
15.6
Hong Kong
41.2
2.0
Stockholm
37.7
12.7
Although Identity Cloaker’s speeds vary quite a bit across the network, I was impressed with its speeds overall.
Are Identity Cloaker’s Speeds Fast Enough for Gaming? Yes, on Local Servers
Some of the nearby Identity Cloaker servers I tested were fast enough for gaming. However, more distant servers gave me high ping that made gaming impossible.
Ping is important for gaming because it measures how quickly your device is communicating with a game server. The higher the ping, the more delay between you and the game — leading to annoying lag.
40-60 ms is considered an acceptable ping for gaming. Over 100 ms will start to cause disruptions to your game, and over 170 ms makes your connection unusable for gaming.
On servers that were nearer to my true location, Identity Cloaker gave me impressive ping results. I enjoyed 26 ms on the London server and 33 ms on the Stockholm server.
However, more distant servers were not good enough for gaming. I measured a ping of 166 ms on the Sydney server and a huge 329 ms on the Hong Kong server. While some increase in ping is to be expected with distance, this does mean Identity Cloaker can make your games unplayable if you’re trying to connect to game servers in distant locations.
That being said, I was particularly pleased to see that the Identity Cloaker app displayed ping rates on its server list — so you can easily see which servers are best for gaming.
Identity Cloaker has 30 servers across 10 countries, including:
US
UK
Switzerland
Czech Republic
Germany
Austria
Poland
Russia
Netherlands
France
Ireland
Belgium
Spain
Portugal
Italy
Sweden
Norway
Canada
Australia
Singapore
Hong Kong
This is a low number of servers when compared to other VPNs. A small server network can lead to overcrowding, so it might be the cause of Identity Cloaker’s slower speeds in some locations.
That being said, there are over 505 IP addresses to choose from and Identity Cloaker seems to be adding more and more over time. However, there are sure to be blacklisted sites for some of the IP addresses as the list is so small.
While the Identity Cloaker app looks a bit dated, I found the servers fairly easy to connect to. Simply start by picking your location from the list of countries and IP addresses.
Before you click connect, you have to choose from the “select proxy from" dropdown list. If you don’t choose a proxy in the location of your selected server, it will choose one from either your last session or from near your current location.
This is a disadvantage of using Identity Cloaker; if you forget to choose a proxy, you may not be able to access the websites in the location you’re looking to access.
After you’ve selected your proxy, just click connect and you’re ready to go. It's a pretty simple process, but definitely requires a bit of thought if you have never used a VPN before or don’t know what to look for.
Security — Military-Grade Security
Security is one thing that Identity Cloaker definitely does well.
It uses SSH tunneling and AES 256-cipher military-grade encryption, claiming that this is the same cipher used by the US Department of Defense to keep documents classified.
There’s a kill switch that cuts off your internet traffic if you ever lose connection to the service, too. This is an important feature as it prevents your traffic from defaulting to your ISP and exposing your real location and online activity.
Identity Cloaker also has various protocol options: OpenVPN, L2TP over IPSec, and PPTP. I was glad to see OpenVPN listed as an option; it gives you the best blend of security and speed and is usually my go-to protocol when using a VPN.
L2TP/IPSec is a decent protocol too but I wouldn’t use it if OpenVPN is available. PPTP is much less secure and best avoided.
Lastly, the service offers automatic server switching too — meaning it will change servers at any increment of time you set it to, from every 1 minute to every 240 minutes. This is a great feature for boosting your anonymity as it makes your online movements very hard to track.
The only downside I found was that Identity Cloaker’s server speeds aren’t always consistent, so you might find the fluctuating speeds a bit annoying.
Privacy — Standard Privacy Practices
Identity Cloaker is located in the Czech Republic, which isn’t in the 5/9/14 Eyes Alliance (an international intelligence-sharing pact between countries that aren’t privacy-friendly). So that’s good news.
However, the Czech Republic is a member of the European Union — which means it must abide by the EU’s data storage rules requiring data to be stored for 6-12 months.
If a VPN doesn’t log any of your data in the first place, this shouldn’t be a problem. According to Identity Cloaker though, it doesn’t store your online activity but it does store other information about you.
I went through the privacy policy and found the following:
All a VPN should store is your login information (in this case your first and last name, email address, and country). Even then, some VPNs offer anonymous ways to sign up.
In Identity Cloaker’s case, the policy wording is vague and it’s not clear what “demographic information such as preferences and interests" might refer to. I find that a bit worrying.
Since Identity Cloaker’s privacy policy has never undergone independent auditing, we can’t be 100% sure what it really logs and stores. Its unclear privacy policy didn’t do much to reassure me.
Torrenting — Supports Torrenting in Some Locations
Identity Cloaker supports torrenting, however, it limits which servers you use.
When connected to US, UK, or French servers, torrenting is not permitted. Identity Cloaker will even suspend or terminate your account if you attempt to torrent while connected to servers in these three locations. The service’s terms and conditions also explicitly forbid the transfer of copyrighted material.
It can be really easy to accidentally download copyrighted material when torrenting so it feels risky to use a service that could get you in trouble if you do. Although it claims to support P2P traffic, I didn’t feel like Identity Cloaker gave me the anonymity or privacy I needed to torrent safely.
Does Identity Cloaker Work in China? Not Guaranteed
Identity Cloaker has servers in Hong Kong, which is good news if you’re based in China.
However, its customer support team wouldn’t confirm if the service works there or not.
If you’re specifically looking for a VPN that can bypass China’s Great Firewall, you may want to check out some more reliable and consistent VPNs for China. In a place with strict internet usage laws and censorship, you’ll need a more powerful VPN.
Identity Cloaker allows unlimited device connections for its users. Most VPNs place restrictions on simultaneous connections, so it was great to be able to use the service on as many devices as I liked.
I tested performance by having my cell phone and laptop use the service simultaneously. I connected both devices to the same UK server and was able to stream the UK Netflix movie Love and Monsters on both at the same time. I did not experience any lag or slower speeds on either device.
Device Compatibility — Compatible Across a Range of Devices
Identity Cloaker supports Windows, macOS, iOS, Android, Linux, and browsers, Microsoft Edge, Firefox, Google Chrome, and Safari.
Each type of device requires a different installation method. There are native apps for both Windows, macOS, and Android that you can find on the Windows Store, App Store, and Google Play Store respectively.
There is also a “portable" version of the app for Windows users that do not have administrative rights.
There’s no native app for iOS, which is disappointing. If you’re an iPhone or iPad user, Identity Cloaker lists instructions on how to install the VPN configuration on your device. Other than having to type in the lengthy, random “secret", I found the process easy to follow.
Although the website says the Android version is pre-release, there is still an option to download the file. You also can access older versions of Identity Cloaker with the provided access key.
I downloaded the macOS app for my laptop. The interface is relatively basic and dated. However, I did like that the servers are labeled with detailed information that helps you choose.
The simple layout makes the app easy to navigate. You can change your connection settings via the settings button on the top left corner. You can reset your basic settings, set proxy timers, block the Internet when Cloaker is not working, and even set a local proxy address if you wish.
Ease of Use
8.5
Set-Up & Installation — Simple Set-Up
Setting up Identity Cloaker is very simple and straightforward. I downloaded the macOS app onto my Apple laptop in the same way I would any other app.
How to download Identity Cloaker:
Go to https://www.identitycloaker.com/cms/home
Click Sign Up
Choose your subscription period
Enter your personal details and select your payment system (credit card or Paypal)
Accept the terms of the user agreement
Enter your payment details
You will then be led to the Members Area, which will give you instructions on how to download the app on your device.
To uninstall Identity Cloaker, simply delete the app from your app library or device.
Identity Cloaker offers a good variety of plans but I found it quite expensive in comparison to other, better VPNs.
Subscription durations range from 10 days to 1 year. There’s also a paid 10-day trial option that gives you unlimited access to the service’s features, as well as a limited free demo version. You can use the demo version for any length of time, but you will be restricted to using only a few servers.
There’s also a 14-day, no-questions-asked money-back guarantee. 14 days is comparably shorter than other VPN services typically offer and I found it a bit disappointing.
However, I was pleased to see that there is no limit on the data you can use during this refund period.
Payment options include Visa, Mastercard, Maestro, PayPal, Apple Pay, and Google Pay.
Under the list of payment options, I noticed the website states to contact customer support regarding additional payment options. I sent them a message asking whether they accept any anonymous forms of payment. They responded by saying that the service can accept BTC and some other cryptocurrencies as well.
I can’t say that Identity Cloaker is worth the money. I purchased the 10-day trial and it’s great for accessing foreign Netflix libraries and bypassing other geoblocks. However, if you’re looking to torrent, stream from platforms other than Netflix, or use the service for gaming, you’ll probably be disappointed.
Reliability & Support
8.6
Identity Cloaker’s customer support offering is average.
I found it particularly frustrating that there’s no live chat support. Instead, you have to submit a support ticket or reach out via email.
To test the email service, I submitted a few questions about anonymous payment options, functionality in China, and the data logging policy. I was pleased to receive a response in under 30 minutes.
My questions regarding payment options and data logging were answered rather thoroughly, but the team overlooked my question about whether or not the VPN will work in China.
Although they were quick in responding to my initial message, I have yet to receive a response to my follow-up email.
Identity Cloaker’s FAQ section on their website is fairly comprehensive. While the rest of the website is clearly not up-to-date, the FAQs do a fairly good job at covering the bases with relevant information.
Within the Identity Cloaker app, I also noticed a button labeled “Online Help". This redirects you to a window where you can submit a support ticket and access news, troubleshooting, and the knowledgebase.
Sadly, actually accessing the Knowledgebase turned out to be much more complicated. The tab actually leads you to a page with another link to the Knowledgebase. This link then leads you to another link to the new Knowledgebase…
...Which then leads you to the actual Knowledgebase. After all that, I was disappointed to see that the “Knowledgebase" is just another list of more FAQs, mostly regarding the apps on different devices.
The Knowledgebase is a good example of how outdated Identity Cloaker’s website and customer support appear to be. It didn’t give me much confidence in the service.
Identity Cloaker is a fairly average VPN all around.
With its short subscription periods, Identity Cloaker could be worth the price if you need a VPN for a quick project or to watch Netflix while traveling abroad. Its speeds are decent and it has some servers that are fast enough for gaming.
However, it’s not great at unblocking other streaming services, speeds aren’t always consistent across all servers, and it doesn’t appear to be the safest option for torrenting. Its hazy privacy policy was the decider for me — I’d much rather use a VPN that gives me guaranteed anonymity.
It’s unclear. Identity Cloaker offers some impressive security features, including military-grade security that keeps your traffic locked against hackers and snoopers.
Most VPNs can be expected to slow you down somewhat, and I found Identity Cloaker’s speeds good overall. However, speeds weren’t consistent and some servers were slower than others — potentially because the service has a very small server network that’s likely to get congested.
When I first downloaded it didn't work for my television. I got in touch with them and Tomas from the helpdesk was super! He even got them to make a special program just so it worked for me.
They really went that extra mile.
It now works like a dream and is very easy to use.
I am a British expat living in East Europe. I have been using Identity Cloaker for several years. It is very good and reliable and also works for BBC and ITV, and I use it mainly to watch live football, rugby and cricket "not available in your area" (who else wants to watch cricket in this part of the world?). I would also add that the help desk is very reliable and responds quickly.
The only problem as per above is that sometimes the sport freezes. Interestingly - having just been watching the Six Nations series - this happens often with ITV but rarely with BBC. I don't watch Netflix so can't comment on it.
One thing which is quite helpful in that the chart where you choose servers gives the speed, so if I don't use a UK proxy, Polish ones for example are much quicker.
Does everything it's meant to and much more than ExpressVPN by a mile
Great! Used it for a year but got tempted by a deal from Express VPN. Bad move! Couldn't download to my BBC iPlayer (only able to stream) and with their latest upgrade can't even log on!
Be assured Identity Cloaker I'll be back.
When I first downloaded it didn't work for my television. I got in touch with them and Tomas from the helpdesk was super! He even got them to make a special program just so it worked for me. They really went that extra mile. It now works like a dream and is very easy to use.