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ioloVPN Review 2023 — Keep This in Mind Before Buying

Author Image Ivana Sarandeska
Ivana Sarandeska Cybersecurity Researcher

ioloVPN says it helps you access the internet in full privacy. It also claims to offer high speeds, a no-logs policy, and strong security. Since the company also provides various PC security and performance software, I had high expectations that it could deliver on these claims.

So I tested every aspect of the service including speeds, unblocking capabilities, security features, privacy policy, torrenting, ease of use, and more.

While it performed well in one area, the rest of my results were disappointing. Not only does the VPN not live up to most of its promises, but is far behind the best VPNs currently available. Even worse, I looked into iolo’s privacy practices and I found that it might not be safe to use.

Short on Time? Here Are My Key Findings

ioloVPN Features — Updated in February 2023

4.0
💸 Price 3.75 USD/month
📆 Money Back Guarantee 30 Days
📝 Does VPN keep logs? No
🖥 Number of servers 193+
💻 Number of devices per license 5
🛡 Kill switch No
🗺 Based in country United States
🛠 Support Live chat
📥 Supports torrenting Yes

Streaming — Good Unblocking Capabilities

ioloVPN unblocked most of the streaming sites I tested — but not all of them. I was especially impressed that it unblocked some streaming sites that have very strong geo-restrictions and VPN detection technologies. In fact, only a couple of platforms remained blocked.

Unblocks: Netflix US, Disney+, HBO Max, Peacock TV, BBC iPlayer, iTV Hub

ioloVPN accesses Netflix US on some servers. It took me a while to find a US server that worked though, so you might need to try a few first. Other servers I tried were too slow for streaming. Only the New York and California servers were fast enough, and even they failed to give me the 25 Mbps you need for UHD viewing.

While I was happy to watch Netflix US, I could not unblock any other libraries.

graphic showing Netflix US streaming using ioloVPN's serversI could only stream in HD on the servers that worked

Some US servers let me bypass Disney+’s strict VPN blocks too, and I streamed Turning Red (though only in SD, my connection couldn’t handle the site’s 1080p setting).

graphic showing Disney+ streaming using ioloVPN's serversI could watch shows on Disney+ in SD

After accessing Disney+, I also used the US servers to unblock HBO Max. Again, only some of the US servers worked with the platform.

graphic showing HBO Max streaming using ioloVPN's serversI had to try a few servers to find ones that works for HBO Max

However, all the US servers I tested unblocked Peacock TV. I could stream without any issues or delays every time.

graphic showing Peacock TV streaming using ioloVPN's serversMy connection remained stable and I had no buffering while watching Peacock

When I switched to the UK servers, I accessed BBC iPlayer on my first try. I could stream Peaky Blinders using the site’s “Highest available” quality.

graphic showing BBC iPlayer streaming using ioloVPN's serversI could stream on BBC iPlayer in high quality

I remained connected to the UK server and opened ITV Hub. The platform worked right away.

graphic showing ITV Hub streaming using ioloVPN's serversITV didn’t notice I was using a VPN

Blocked By: Hulu and Amazon Prime Video

I tried to access Hulu using multiple US servers, but I couldn’t bypass the platform’s strong geo-blocks. I got an error message that says Hulu is available in the US only and can't be used with a proxy service.

graphic showing ioloVPN unable to bypass Hulu's geoblocksI couldn't even sign in to Hulu

ioloVPN couldn't help me unblock Amazon Prime Video either. No matter which US server I used, the platform wasn’t fooled by the VPN.

graphic showing Amazon Prime Video US still blocked, despite using ioloVPNI wasn’t able to view shows on Amazon Prime Video US

All things considered, ioloVPN gave me good streaming results though my connection was never fast enough for UHD. Finding a server that unblocks US-specific platforms also takes some work.

If you want a service that can bypass all geo-blocks at high speeds, checkout these VPNs that reliably access Hulu and other platforms without buffering.

Speeds — Significantly Slows Down Your Speeds

ioloVPN provides decent speeds in some locations, but a lot of the servers were too slow for most online activities.

The VPN advertises super-fast speeds, so I expected to experience no more than the usual 10-20% speed drop that you get with premium VPNs.

Before testing, my base connection (my regular internet speed without using a VPN) was 50.24 Mbps download, 2.37 Mbps upload speeds, and a 7 ms ping.

First, I tested the Best Location feature, which connects you to the fastest servers based on your actual location. For me, that was Turkey. The speeds were disappointingly slow, with 19.86 Mbps download, 0.59 Mbps upload speeds, and 86 ms ping.

Then, I tested some popular European locations, such as the UK and Germany, several US servers, Canada, South Korea, and Australia.

ioloVPN speed test results using a third-party speed testing app while connected to various server locationsIt was challenging to find a consistently fast server

Strangely, locations that are closer to me (like Germany and the UK) slowed my speeds down by up to 77%. Other servers that are more distant (like in the US), were faster.

My guess is that the most popular servers, (such as the UK, Australia, South Korea, and some US locations) get overcrowded, which results in significant slowdowns.

Here are my full speed test results:

Location Download speed Upload speed Ping
Base speed 50.24 Mbps 2.37 Mbps 7 ms
Turkey 19.86 Mbps 0.59 Mbps 86 ms
England 11.84 Mbps 0.77 Mbps 54 ms
Germany 20.27 Mbps 1.26 Mbps 45 ms
USA, NY 23.98 Mbps 1.25 Mbps 125 ms
USA, Florida 2.29 Mbps 0.26 Mbps 167 ms
USA, Arizona 7.84 Mbps 0.23 Mbps 172 ms
USA, California 19.25 Mbps 1 Mbps 186 ms
Canada 6.50 Mbps 0.25 Mbps 188 ms
South Korea 1.57 Mbps 0.09 Mbps 314 ms
Australia 11.86 Mbps 0.09 Mbps 285 ms

Overall, ioloVPN gave me disappointingly slow speeds on most servers, entirely opposite of its promise. My speeds were so slow on some servers that I couldn’t browse or stream without buffering.

These VPNs are a better alternative if you're looking for blazing-fast speeds to perform all your high-bandwidth activities (including streaming and gaming) without delays.

Server Network — Few Servers and Poor Location Coverage

ioloVPN has a small network of 193 servers in 193 countries. The majority of its servers are located in Europe and America and it covers only a handful of locations in Asia and Australia.

These are the server locations:

Continent Country
Europe England, France, Germany, Italy, Netherlands, Norway, Poland, Spain, Sweden, Turkey, Ukraine
Americas Canada, US, Brazil, Mexico
Asia Israel, India
Oceania Australia

The VPN does not provide information about the server network on its website. It does say that it has server clusters, rather than single servers in the covered locations. This means that several servers handle the traffic for each location.

The server list is available in its app in the menu tab under “Advanced Settings,” which I find unusual as most VPNs clearly display their locations. The VPN is set to automatically choose the best and fastest server for you based on your real location and its current server load. I like that it remembers your last-used location the next time you connect.

All the servers I tested connected quickly (under 10 seconds) and provided me with a stable connection. However, at one point, I experienced a “serious system error” and couldn’t connect to any server. Luckily, the problem was resolved and I could connect again after 15 minutes. Other than that outage, the VPN worked fine and I didn’t experience any other issues.

Security — Very Basic Features

The service uses 256-bit encryption, which is the industry standard and is virtually impossible to break. This means your traffic and online activity are protected against hackers and third-party monitoring.

However, I couldn’t find any information about the protocols the VPN uses. I tried asking customer support but never got an answer to my email or live chat queries. From what I could tell, there’s no kill switch or any other additional security features like split-tunneling, ad/tracker blockers, RAM-only servers, or perfect forward secrecy.

Passed IP/DNS Leak Testing

I tested the VPN for data leaks, and I’m happy to report there were none. ioloVPN successfully concealed my IP address and DNS requests, and stopped WebRTC leaks.

graphic showing ioloVPN passing an IP and DNS leak testMy real location remained private

While the VPN passed my leak tests and provides good encryption, it lacks a lot of the vital security features provided by most services. For peace of mind, I recommend you try a premium VPN with robust security features.

Privacy — Collects Your Data

Unfortunately, ioloVPN logs lots of data. The VPN claims it has a no-logs policy. However, I found out that it potentially collects a lot of information about its users.

The first problem is that the VPN doesn’t have a specific privacy policy. There’s only a general policy for RealDefence LLC (the VPN’s parent company) that covers all of its products.

ioloVPN's website only has one FAQ answer that states the service does not monitor your online activity and so wouldn't be able to share any data with the authorities. Upon reading through its privacy policy, it clearly states that it may collect information from logs, the device you're using (including the operating system), and software on your computer, to name a few.

I dug deeper and was shocked to read that the company admits to collecting plenty of personal and device information through its software and services, including:

  • Contact information
  • Payment information
  • Information collected through “log files”
  • Customer service and demographic data
  • Information collected from third-party providers
  • Other transaction-related data

There’s another concerning section in the policy explaining that, under the California Consumer Privacy Act, the company also collects data in the following categories:

  • Identifiers
  • Commercial information
  • Financial data
  • Internet and other network or device activity (including browsing history and information on interaction with a website/app or ad)
  • Geolocation data, and much more

The company claims this data is “generally” anonymous and aggregated, which isn’t very reassuring. Even worse, the policy states that the company may sell, transfer, or disclose your personal data to their service providers, affiliates, licensees, partners, and other third parties.

ioloVPN's privacy policy, showing that RealDefence LLC collects a lot of user dataioloVPN’s parent company reserves the right to share and sell your information

Since there’s no separate privacy policy for ioloVPN itself, RealDefence’s terms potentially allow them to harvest your data from the VPN if they want to. The language used is all very vague and there’s no legal guarantee that the no-logs claim on the website is true.

This is especially worrying as RealDefence LLC is located in California. The US is part of the 5 Eyes Alliance — a group of countries that collects and shares information about its citizens with members. Theoretically, any information the VPN collects about you could be handed over to the US authorities — and other Alliance member states.

I can’t recommend a VPN that potentially logs your data and is located in the US. If you value your privacy I suggest you choose a VPN that follows a verified no-logs policy.

Torrenting — Allowed, but May Not Be Safe

ioloVPN can be used for torrenting, but I recommend you do so with caution.

There’s no info about P2P traffic on the VPN’s website, so I contacted support via live chat to find out. The agent confirmed you can use the service for torrenting but didn’t provide additional info. So I can’t confirm whether you can use all servers or only certain ones.

However, I don’t recommend using this service for P2P transfers. It lacks a kill switch, so your identity may be exposed to the P2P network if the VPN drops. Plus, the privacy policy is questionable, meaning all your torrenting activities may be logged.

Keep in mind that a VPN is first and foremost a way to keep you safe online and should never be used for downloading copyrighted materials — my team and I don’t condone any illegal activities.

If you’re looking for a P2P-friendly VPN, take a look at these services for fast and safe torrenting.

Does ioloVPN Work in China? Not Clear

I couldn't find any information on whether ioloVPN works in China. I tried contacting support but never got a definitive answer. My emails also went unanswered. The agent ignored this particular question when I tried live chat.

For unrestricted internet access in China, pick one of these VPNs that are proven to bypass the Great Firewall.

Simultaneous Device Connections — Up to 5

ioloVPN allows you up to 5 simultaneous device connections with one subscription.

You can’t use the VPN on as many devices as other VPNs — PIA allows up to 5, while IPVanish covers an 5 number. However, I find the number sufficient for me.

Installation & Apps

4.0

Device Compatibility — Very Limited

ioloVPN is currently only compatible with Windows 10, iOS 10, and Android 5, which is very limiting. There are also no browser extensions and you can’t set up the VPN manually on smart TVs, routers, or streaming devices.

Set-Up & Installation — Mostly Straightforward

ioloVPN is simple to download and install. I was able to sign up and login within a few minutes.

The app has a straightforward interface. A large box at the top of the home screen changes color depending on your status. For example, green for a secure connection to a server. Underneath, you can see information about your network, IP address, security, and the duration of your connection.

Graphic showing a screenshot of ioloVPN's interface with instructions on how to use itioloVPN displays a lot of data on its home screen

The only issue I had was finding the server list. Most VPNs display a full list of servers that’s easily accessible from the home screen. With ioloVPN, this list is hidden in the menu under “Advanced Settings”. This weird choice makes an otherwise simple VPN counterintuitive to use. However, this was the only UX flaw I could find in the app.

Pricing

7.0
2 Years
$ 3.75 / month per month
1 Year
$ 5.83 / month per month
1 Month
$ 11.95 / month per month

You can purchase ioloVPN using major credit cards or PayPal. The service does not accept any alternative payment methods or cryptocurrencies. This is a shame considering many VPNs offer crypto payments as an additional privacy measure.

At the time of writing, there are 2 subscription plans. Both offer the same features at different price points depending on your term (monthly vs. yearly). Costs are relatively in line with those of premium VPNs. Of the 2 options, its long-term plan is more affordable at $3.75/month.

The service does not offer a free trial, so you can’t test it before subscribing. That said, all plans are backed by a 30-day money-back guarantee. The policy states that you need to give a reason why you are canceling your account before being granted a refund. The company also takes a 15% “processing fee” off your refund amount.

I tested the money-back guarantee by contacting support via live chat. However, getting the refund approved was not so straightforward. The support agent kept insisting a US technician look into my computer remotely to solve any problems I might have with the VPN. I had to repeat a couple of times that there was nothing to fix, and that I just wanted to cancel my account and claim a refund. Eventually, my request was approved.

Overall, ioloVPN seems pricey, considering its limited security features and poor speed. Top-tier VPNs (like PIA and PrivateVPN) offer much better performance for less money.

Reliability & Support

3.0

ioloVPN does not have very good customer support. Even though it offers 24/7 live chat, a support phone number (US only), an email address, an FAQ section, and setup guides, these resources lack a lot of information.

First, I tested the email support. I only got a generic reply saying the typical response is 1 business day — 5 days later, I still hadn’t received an answer from a real person.

When I tried to ask my questions via live chat, the agent answered only a few of them and then proceeded to recommend I get System Mechanic (another product from the company). When I explained I am not interested, he offered to set up a call with a technician that might answer my questions after I complete my purchase.

Later on, I tried to get answers via live chat a few more times, but with the same results. The agents answered my queries only partially (if at all), then proceeded to try to sell me special deals for the VPN and other company products.

graphic displaying the live chat from ioloVPN offering to answer my questions after I make a purchaseEmail support was unresponsive, and live chat tried to upsell me

While ioloVPN offers various points of contact, they’re not very helpful. Live chat agents push you to make a purchase. Email support is entirely unresponsive. There’s also phone support, but only if you’re in the US.

If you run into any problems, you’ll have to rely on chat support and hope the agent actually answer your questions.

Compare ioloVPN With The Top Alternative VPNs

The Bottom Line

Final Verdict

ioloVPN is an unimpressive service with a suspect privacy policy. While it has some decent unblocking abilities, my speeds were often too slow to stream without buffering. It lacks industry-standard security features like a kill switch, and its “no-logs policy” is full of holes.

I do not recommend this VPN. Other services offer better speeds, larger networks and won’t collect or sell your data.

FAQs on ioloVPN

Is ioloVPN safe?

Not really. While the VPN has strong encryption and protects you from data leaks, it lacks other essential security features (like a kill switch) and provides no information regarding its tunneling protocols. It also has a shady privacy policy and collects information on its users.

Can ioloVPN unblock Netflix?

Yes, but only Netflix US. I couldn’t access any other Netflix libraries. However, I was able to unblock Disney+, BBC iPlayer, and other popular streaming platforms.

Will ioloVPN slow my speeds down?

Yes, a lot. It’s normal to experience a 10-20% slowdown when using a VPN. However, despite advertising as ultra-fast, the VPN is anything but that. It slowed my speeds down by 50%, even on nearby servers.

Money Back Guarantee (Days): 30
Mobile app:
Number of devices per license: 5
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