Private Internet Access Review by our expert: Affordable secure connections
Rating ?
4.8 / 5.0
Features 4.7 / 5.0
Ease of Use 4.7 / 5.0
Pricing 4.6 / 5.0
Reliability & Support 4.7 / 5.0

Private Internet Access has a Mac client to help serve everyone using their services. The MacOS  client is easy to operate and configure. It has a simple layout with a variety of functions accessible from the homepage. The client can support L2TP, PPTP and OpenVPN protocols. Add...

updated: Dec 27, 2018
Private Internet Access User Reviews
Xavier Mitchell
  •  1
PIA robs computers of their speed while the VPN is turned on.

I found out too late!! Here are my issues. Private Internet Access is "popular" because people are unaware and don't know until they've bought and it's too late. After purchasing this VPN (don't purchase this one) I installed on two computers and was told how to increase speed. Afterwards Charter raised their speed to 200 MB. Below are the results of my speed after the increase. I gave Private Internet Access my results and they are refusing to answer my questions and concerns (no response to 2 emails). Needless to say I will not renew. Charter raised internet speed to 200 and I get 200+ while not connected to this VPN. 1st Computer (windows 8.1). The following are my speeds (with adjustments) while connected to VPN and used the 2nd test which was usually a point or two lower or higher upd - auto 86.7 - 7.6 upd - 1194 87.6 - 7.5 upd - 8080 86.8 - 7.7 upd - 9201 85.1 - 7.7 upd - 53 76.0 - 7.2 tcp - 443 38.0 - 5.1 tcp - 110 48.0 - 5.6 tcp - 80 48.3 - 5.8 Why should it take 112.4 from my highest, which I will use, 87.6? I badly need help with this. 2nd Computer (windows 7 professional) Charter raised internet speed to 200 and I get 193.7+ while not connected to VPN. The following are my speeds (with adjustments) while connected to VPN and used the 2nd test which was usually a point or two lower or higher: upd - auto 39.8 - 4.9 upd - 1194 38.0 - 4.7 upd - 8080 37.2 - 4.7 upd - 9201 46.8 - 6.1 upd - 53 37.7- 4.8 tcp - 443 42.8 - 1.6 tcp - 110 44.0 - 1.7 tcp - 80 42.9 - 1.7

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    •  1
    I will NOT be renewing my PIA subscription.

    Very slow connection speed and I found it necessary to re-download the program about every three days in order to use the program at all. Customer support is terrible. The only thing good about this program is the price but in fact, "you get what you pay for". Don't waste your money.

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      Janet Bradey
      •  1
      Might As Well Buy Something With Better Odds. Like a Lotto Ticket.

      PIA claims to have a 7 day money back guarantee. Just try getting your money back and see what happens. When I couldn’t get the Windows app working reliably I submitted multiple trouble tickets. All I got were useless script replies from a bot. So I asked for my money back. Multiple times. They just ignored me. I had to file a fraud claim with my credit card company. I've heard others say "PIA is the Walmart of VPNs.” Okay, I get that. But it’s unfair to Walmart. At least Walmart gives your money back if you’re unhappy, and they make it easy. Walmart also has real managers you can complain to who’ll take care of any problem. PIA has bots with useless scripts. What few real people PIA has are also useless. "PIA is the Walmart of VPNs"? I don't think so. PIA is more like a flashy Las Vegas used car dealership that makes big promises but sells you a lemon and then refuses to give your money back. Might as well take your money and buy a lotto ticket. Your odds are better with lotto than with PIA.

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        Compare Private Internet Access with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 25
        Number of servers 3253
        Does VPN keep logs No
        Includes Kill Switch Yes
        Devices per license 5
        Ease of use - Private Internet Access 4.7 / 5.0

        PIA is a lightweight VPN that takes just a few minutes to install:

        1. Once the download is complete, open the installer from its saved location

        2. Right-click on the downloaded file and run the install.

        3. Once the installation process is complete, you will be required to enter your login details, which you will have received via email upon payment. You can also select specific options at this stage.

        4. Once complete, press Save and the VPN is ready to use.


        Watch the short video review and tutorial below of Private Internet Access
        Pricing 4.6 / 5.0
        Two Years
        $2.91 /month
        $3.33 /month

        PIA is one of the cheaper VPNs available and offers three pricing packages – monthly, six months, and yearly. Unlike other VPNs, PIA does not offer a free trial but does have a 7-day money-back guarantee. All PIA pricing tiers include the same features, unlike some of its rivals where specific utilities are available only in the more expensive categories. There are a range of different ways to pay for your PIA package, including anonymous payment options, and the option to pay with gift cards.

        Accepted payment: Visa, Mastercard, American Express, PayPal, AmazonPay, Bitcoin, Ok Pay, Z-cash, Mint, Mobiamo.

        Reliability & Support 4.7 / 5.0

        PIA has helpful installation videos and other tutorials. Its technical trouble-shooting pages and support center are extensive, and you’ll find documentation on all the features offered, including the kill switch, SOCKS proxies, and other configurable settings.

        PIA has a ticketing system for specific inquiries, but the response time is about 30 hours. You can also reach customer support through Twitter where the response time is typically a couple of hours.

        The Bottom Line
        Sarit Newman
        (Internet Security Writer)
        Though somewhat of a minimalist VPN, PIA boasts a large number of servers, tight security and very competitive pricing

        PIA is a user-friendly VPN with lots of useful features and configurable settings. Its privacy policy is robust and speeds are reliable, with plentiful servers all over the world. Although, it is not possible to select specific servers, only country and region. PIA offers up to five simultaneous connections and unlimited bandwidth, as well as P2P support.

        Private Internet Access
        4.8 / 5.0
        Detailed expert review of Private Internet Access
        Sarit Newman
        (Internet Security Writer)

        Private Internet Access has a Mac client to help serve everyone using their services. The MacOS  client is easy to operate and configure. It has a simple layout with a variety of functions accessible from the homepage.

        The client can support L2TP, PPTP and OpenVPN protocols. Additionally, a variety of encryptions are available for data-streaming, handshaking and authentication. Moreover, the choice of encryptions is available from the users’ home screen. The user is also able to choose between servers depending on which they prefer, or which connects faster.

        As the Private Internet Access website declares, their main aim is to guarantee privacy for their users while using their internet. Therefore, the client has the kill switch and auto-start option for an automated system.

        Private Internet Access (PIA) is one of the most affordable VPN service providers in the market. The online privacy provider boasts of over 3,000 servers, spread across 37 locations, in 25 countries. PIA is a service provider based in the USA with ties to London-based Trust Media Inc. It offers a secure connection in a variety of protocols and highly sophisticated encryption levels like AES 256 for data stream encryption.

        The encryption protocols available are PPTP, L2TP and OpenVPN, so there are a variety of options available to keep your data safe and secure from interception, but the company’s lack of transparency regarding its server locations and the number of IP addresses it offers are matters of concern. That’s because if there are only a few, the quality of the service you get may be affected. Apart from this, setting up this service is comparatively harder than for most of the other proxy services we have reviewed so far.

        • No-logging policy
        • Unlimited bandwidth and usage
        • Up to five simultaneous connections
        • Numerous features, including kill switch, Ipv6 leak protection, ad blocker, P2P support
        • Over 3,000 servers in 25 countries worldwide
        • User-friendly interface
        • Get started with Private Internet Access now
        Money Back Guarantee (Days): 7
        Mobile app:
        Devices per license: 5
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