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Touch VPN Review 2022 - Keep This in Mind Before Buying
Touch VPN says it protects your online data and gives you “access to any website in any country.” Those are some pretty big claims, so I had to take the service for a run and see if it lives up to its promises.
My results ranged from disappointing to downright shocking. Not only does this service fail to match up to the best VPNs currently available, there’s a very real chance it’s not safe to use at all.
TouchVPN unblocked 1 of the streaming platforms I tested, and only with the paid plan. Its free version couldn't give me access to any geo-blocked websites.
First, I ran tests with the free plan, and it failed to unblock every streaming platform on my list. As this plan is very limited in terms of locations, I was unable to switch to different servers in my tests.
Next, I purchased a subscription and took its premium plan for a test drive, hoping that I’d get better results. Sadly that wasn’t the case.
Unblocked: ITV Hub
Touch VPN only unblocked ITV Hub. I managed to stream Absolutely Ascot without any major delays when connected to a UK server. It took a few seconds for the show to load, but overall, the quality was great. Given I was in Kenya when running this test, I expected some heavy buffering, so this was a pleasant surprise.
Blocked By: Netflix, BBC iPlayer, Hulu, HBO Max, Amazon Prime Video, and ESPN
Touch VPN failed to unblock every other streaming platform that I tested out. I was especially disappointed because the VPN provided me with fast speeds on most servers, so streaming in HD would have been possible.
First, it failed to get past Netflix’s tough blocks when I tried to stream Honey Girls. The platform couldn’t see that my location was changed, so it blocked my access. This was a little odd — when Netflix blocks VPNs, it usually says that it detected a proxy. In this case, it couldn’t see my new location at all.
Touch VPN offers great speeds, but I wouldn’t recommend it if you stream a lot during your travels. No matter which server I tried, the VPN failed to bypass the geo-restrictions of almost all streaming platforms I tested.
I found Touch VPN’s download speeds reliable — but my upload speeds and ping suffered.
In my tests, I looked at 3 metrics:
Ping/Latency — Measured in milliseconds (ms) and indicates how long it takes data to travel from your device to a website server and back again. A low ping rate indicates a more responsive connection, which is important for lag-free online gaming.
Download speed — The time it takes to receive data from the internet. It’s measured in Mbps, and is crucial for streaming.
Upload speed — How fast you can send files from your device to the internet (i.e. posting on social media, sending emails, uploading files, video calling, and more). Also measured in Mbps.
Touch VPN’s local speeds are impressive, but the closest server to me was in Egypt (over 3,000 km away). First, I tested my base speed without a VPN connection. Then I connected to a server in Egypt, and I was pleasantly surprised by how my speed held up. Download speed dropped by 5%, upload speed went down by 24%, and ping increased to 250 ms.
You can usually expect any VPN to decrease your speeds by roughly 10-20%, so Touch VPN performed really well. With these speeds, I could stream my favorite shows and load websites without any issues.
However, it was not possible to play games with such a high ping. I tried playing Minecraft, but my connection timed out. Ping of between 50 and 100 ms is considered good for playing games without lag (anything under 50 ms is even better). When your ping goes over 100 ms, you start to experience annoying lag that makes gaming frustrating. Anything over 150 ms can make play impossible.
Speeds without a VPN (Kenya)
Speed when connected to the closest server (Egypt)
8.63 Mbps (5% decrease)
7.66 Mbps (24% decrease)
250 ms (247 ms slower)
Touch VPN’s long-distance speeds are equally impressive. Although I noticed some inconsistency, I generally got speeds that were fast enough for streaming and regular browsing. However, I found them just as unreliable for gaming. I got a ping rate higher than 154 ms on all servers that I tested.
In my tests, upload speed and ping rate changed drastically when I connected to distant servers. I got the lowest upload speed (0.88 Mbps) when connected to a German server and the highest ping (297 ms) when connected to a US server. Download speed was steadier — I got the highest drop (8.5%) when connected to a US server.
Touch VPN has 5,900 servers in 90 countries. Most of these locations are in North America and Europe — including Brazil, Ukraine, Hong Kong, Denmark, France, and France. The free version limits you to a few server locations; you have to upgrade to a paid version to unlock the other countries.
What surprised me is that the different native apps and browser extensions don’t display the same number of locations with the free plan either. The Chrome and Firefox extensions gave me access to 7 locations, the Edge extension gave me access to 2 locations, and the Android app had 21 locations available.
Even after upgrading to a paid plan, I noticed this inconsistency persisted. The Android app displayed more server locations than browser extensions. This forced me to switch from one browser extension to another during my tests, which was tiresome and time-consuming.
On top of that, the server information on the website was confusing. Touch VPN’s site indicates the VPN has servers in 30+ countries in bold and a large font size. Beneath this (and in a much smaller font size), it says its servers are spread across 90+ countries. All of this makes me wonder if the rest of the content on Touch VPN’s website is accurate and reliable.
I checked with the support team to see if this was an error. Astonishingly, they weren’t sure how many countries the VPN has servers in either. They promised to check into the matter and get back once they have an update. Unfortunately, I never received any further information.
Security — Lacks Essential Features
Touch VPN offers basic security features with little to no configuration. I analyzed its protocols and encryption and tested for DNS/IP leaks.
Encryption and Protocols
Touch VPN uses basic SSL to secure your connections — this is pretty subpar for a VPN.
The most powerful services I have tested (like ExpressVPN) offer military-grade AES-256 encryption, which is the strongest available and almost impossible to break. It’s the same level of technology used by governments, banks, and militaries to encrypt sensitive data.
Because of the way SSL works, your traffic needs to be decrypted and re-encrypted at the time it passes through a proxy (VPN) server. Theoretically, this means Touch VPN can see everything you do while connected to the service. In contrast, AES encrypts your data end-to-end, so even VPN staff can’t monitor your online activity.
My mobile app gave me the choice of 2 security protocols:
OpenVPN — The industry standard tunneling protocol. It’s highly secure and open source, which means its code is always accessible to experts who continuously examine and improve it. It comes with 2 connection options, TCP and UDP. UDP is the faster one, so it’s a good pick for streaming. TCP is more secure and ideal when you wish to browse with increased security. However, during my tests, both TCP and UDP gave me similar speeds — so I opted to use TCP.
Catapult HydraVPN — A proprietary protocol that’s optimized to get you excellent connection speeds, especially over long distances. It doesn’t sacrifice security but isn’t as secure as OpenVPN. I tested it with streaming platforms and watched my favorite movies with zero lags.
I installed Touch VPN on my Android phone and could easily switch from one protocol to another. What surprised me is that Touch VPN’s Windows app didn’t allow me to change the protocol. This was a little odd, as most VPNs usually offer a few to choose from depending on your needs.
Touch VPN doesn’t offer a kill switch though. This is a standard feature any reliable VPN comes with, and I expected to see it. A kill switch cuts your internet traffic if the VPN disconnects unexpectedly. This stops your traffic reverting back to your ISP, which can expose your identity and online activity to monitors and trackers. Not having one means you lack this protection while using Touch VPN.
There is also no mention of perfect forward secrecy, which plays a critical role in guaranteeing your online security. This feature changes encryption keys frequently to ensure greater protection from hackers. Even if a third party manages to get hold of one decryption key (which is very unlikely anyway), they can only access minimal amounts of data. All data encrypted by future keys remains secure. It’s another worrying security omission from Touch VPN.
IP and DNS Leak Tests
I tested Touch VPN for IP/DNS leaks and was pleased to see all the servers I tried passed the test. This means the VPN kept my real location and identity hidden.
You only get access to the ad/tracker blocker with a paid subscription. This feature helps you block trackers, malware, cookies, and annoying ads. I tested out the blocker on some ad-heavy sites like Yahoo News and it blocked them all successfully.
Ironically, the free version of the VPN actually comes with pop-up ads. These were incredibly annoying during my tests.
Overall, Touch VPN’s security offering is disappointing. It doesn’t use the strongest encryption, its protocols vary depending on your device, and it offers no additional features like a kill switch or perfect forward secrecy. If browsing and streaming with increased security is your top priority, here are some VPNs that keep your sensitive data safe.
Privacy — Logs and Stores Your Information and Activity
Touch VPN logs a lot of your data. Most of the VPNs I’ve used only keep basic information like email address, password, and billing details, which are necessary when signing up and upgrading to a paid plan.
Here’s some of the information that Touch VPN logs:
Operating system versions
Internet service provider name
Aura claims this information is anonymized and can’t be linked back to you. This might be true if you use the free version of Touch VPN, as you don’t have to sign up. If you pay for a subscription using your name and financial information though, I’d be seriously worried about the VPN storing this much data.
The VPN’s logging is especially concerning as it operates out of the US, which is a member of the 5 Eyes Alliance. 5 Eyes countries are known for online surveillance of citizens. They also freely share any collected information with other Alliance members.
The US is especially known for being one of the least privacy-friendly countries. Considering Touch VPN lacks a no-logs policy and keeps a lot of information about its users, there’s no guarantee your information won’t be handed over to US authorities if requested.
Touch VPN’s servers support P2P torrenting. I checked with the support team and they confirmed all servers work with P2P connections.
They also recommended using Vuze and its client Azureus for torrenting with the VPN. However, that was not possible as my antivirus blocked any attempt to use Vuze’s installer after detecting malware in it.
However, I don’t recommend torrenting with the service. For starters, it doesn’t have any real encryption or a kill switch. This means that your identity may be exposed to the P2P network — especially if the VPN connection malfunctions. Besides, the VPN logs too much data to allow you to torrent in safety and privacy.
Touch VPN’s customer support claimed I could use the VPN in China. Since the VPN failed to bypass the geo-blocks on most streaming sites I tested, I was surprised to hear it works from behind China’s Great Firewall.
That being said, the VPN representative’s language was very vague when answering my question. All they said was “our VPN works if you want to use it to connect to different locations.” They never categorically stated it works in China.
Even if the service does work in China, I wouldn’t recommend using it. VPNs are illegal in the country unless they comply with the country’s rules and regulations (i.e. give the government access to your data). This means that you can get in trouble if discovered using a VPN that isn’t government-approved.
Touch VPN allows you to connect Unlimited devices under one subscription. Alternatively, you can use the free plan on as many devices as you like (because you don’t need to create an account to use it). However, the free plan then limits your servers, data, and features — so it’s not an ideal solution.
I tested the VPN on my Windows laptop, Android phone, iPad, and MacBook and didn’t experience any drop in performance. I could stream ITV on all of them buffer-free. So, you don’t have to worry about multiple connections interfering with the VPN’s performance.
Touch VPN has native apps for Windows, iOS, macOS, Android, and browser extensions for Firefox, Microsoft Edge, and Chrome.
There is also no native app for Linux or even a guide on how to manually configure it. On top of that, the VPN doesn’t support routers. That’s a real shame as router support allows you to use VPNs on devices that don’t normally support them, like Smart TVs and gaming consoles.
Setup & Installation — Easy and Straightforward Setup
Getting Touch VPN running is a breeze as it requires no technical knowledge. I installed it on my Windows laptop, Android phone, and Macbook, and it took a couple of minutes on each. The process was almost the same on all devices. The only difference is where you download each app — mobile apps from the App Store or Play Store, and desktop apps from the Microsoft Store or Mac App Store.
With the free version, all I had to do after the installation was to select a server of choice and click connect. You don’t have to sign up to use the free version. However, your server access and data usage is limited if you don’t pay.
If you wish to upgrade to the paid option, you have to sign up by entering your email address and a password. I set up my account and upgraded to the paid version on my Windows laptop. I used the same login credentials to sign in on other devices.
My main complaint is that I don’t like how inconsistent server numbers are across the apps and extensions (for free and paid versions). For example, Microsoft Edge’s extension displays 54 locations and Chrome extension just 7 even though I used both with the premium plan.
These inconsistencies can mean you lose out if you only use the VPN on certain devices. It’s misleading of the VPN to claim it offers 5,900 servers in 80 countries when this is only true for some customers (and you can’t even find out before you sign up).
The free plan limits your data usage and server access. It allows you to use 500 MB of daily traffic — that’s only enough to watch half an hour of Netflix in SD (not even UHD). I tested this plan with high bandwidth activities and had to upgrade as the daily traffic wasn’t enough. You’re also restricted to a few server locations. These servers vary depending on which app you use, which is really frustrating.
The premium plans give you unlimited data, better speeds, and access to more locations. They also allow you to remove the intrusive ads that appear when using the free plan, plus access an ad and tracker blocking feature. However, the subscriptions are very expensive for what you get. Touch VPN’s prices are comparable with ExpressVPN, despite offering far less. Other top VPNs like CyberGhost cost even less.
You can purchase Touch VPN with a debit or credit card, or via the in-app options, which you can access on your Android or iOS smartphone. It’s even easier if you have your credit or credit card linked to your Apple or Google account. All you need to do is purchase a subscription on either Play Store or Apple Store.
There’s no information readily available about the VPN’s refund policy, but a rep told me the service has a 30-day money-back guarantee. However, when it came to testing the refund process, the support team couldn’t even find any record of me signing up. Thankfully, I have also yet to be charged, but this confusion is hardly reassuring. If you do decide to pay for Touch VPN then ask for a refund, I wouldn’t be 100% sure you’ll get your money back.
Reliability & Support
Touch VPN offers 24/7 email support, but no live chat. Help is available whether you use the free or paid plans.
Each time you send a request, you receive an automated acknowledgment email. When I reached out to customer support for clarification on a few issues, I was impressed that they responded within one hour. The customer support reps handling my inquiries were prompt, informative, and polite.
There’s also an FAQ section with some basic answers. However, I didn’t like the fact that I could only access it via the Windows app.
Apart from that, Touch VPN lacks a lot of the additional information usually provided by other VPNs. There are no installation guides, tutorials, knowledge bases, and feature explanations. This means you have to count on customer support at all times.
It’s not even a good option if you only want a VPN for bypassing geo-blocks. While my speeds were reliable on most servers, I couldn’t access any of my streaming accounts except one. I didn’t feel safe torrenting with Touch VPN — thanks to its intrusive logging — and my ping was way too high for online gaming.
If you only want to watch one episode of TV on ITV Hub a day, Touch VPN’s free version might work for you. However, I would not recommend paying for this service. There are far cheaper VPNs on the market that give you so much more for your money.