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Touch VPN Review 2021 - Not Unlimited or No-Logs, Stay Away

Author Image Kristin Hassel
Kristin Hassel | Cybersecurity Researcher
Updated on 21st October 2021

Touch VPN offers fast speeds and can unblock a couple of major US streaming services, but I wouldn’t recommend it for anyone looking for privacy. The free version is anything but unlimited (although it claims to be), and the paid version only increases the number of countries you can access.

The service is owned by VPN 360, which is based in the US. The US is part of the 5, 9, 14-Eyes Alliance, which would not be an issue if the no-logs policy was solid but it isn’t. It also lacks several vital security features, I’d check out one of these safe free VPNs.

Short On Time? Here Are My Key Findings:

  • Streaming is limited. Touch VPN can unblock US Netflix and Disney+, but was unable to unblock international libraries for either service or BBC iPlayer. See my full results.
  • Speeds are fast for streaming and gaming. I had decent speed test results for all the servers tested, and it offers unlimited bandwidth with no throttling. Check out just how fast speeds were here.
  • Very basic security. Touch VPN allows you to choose from OpenVPN UDP/TCP or HydraVPN and uses SSL encryption. Find out how it could be putting your security at risk.
  • Privacy red flags. App permissions include the ability to read phone status and identity, which could put your IMEI up for grabs. I’ll help you sort through all the sneaky app permisions.
  • Setup is extremely easy. The app installs quickly for mobile, desktop, and browser. One-click connections make it easy to connect to and switch servers.

Touch VPN Features — Tested in October 2021

💸 Price $0/month
📝 Does VPN keep logs? Yes
🖥 Number of servers 5900
💻 Number of devices per license Unlimited
🛡 Kill switch No
🗺 Based in country Canada
📥 Supports torrenting No

Streaming — Limited Unblocking Capabilities

During testing, I was able to unblock Netflix and Disney+ US but unable to unblock either of the services global libraries. I was also unable to bypass geoblocks for BBC iPlayer.

Unblocked: Netflix US and Disney+ US

A screenshot of a connection to a Thunder VPN US server, and access to Netflix and Disney+ US.

Touch VPN unblocks Disney+ US and Netflix US.

Blocked By: BBC iPlayer

A screenshot of a UK connected server and an attempt to access BBC iPlayer.

Touch VPN was unable to unblock BBC iPlayer and other international streaming services.

Unfortunately, I could only stream for about 30 minutes on the free version before it told me I “exceeded my traffic limit.” What happened to unlimited?

A screenshot of Touch VPNs unlimited claim, next to the notice I ran out of traffic.

A screenshot of the Touch VPN Free Unlimited claim, next to the “traffic exceeded” message I got.

Speeds — Decent Speeds

I was pleasantly surprised to see that the download speeds remained fairly consistent on all of Touch VPN’s servers.

Chart displaying the speed test results for Touch VPN Servers compared to Base Speeds.

A bar chart depicting the results of a speed test performed on Touch VPN servers in Canada, the UK, and Spain, compared to base speeds.

My base speeds were excellent to begin with a download speed of 182Mbps and an upload of 87.7Mbps, more than fast enough for 4k (which requires about 25Mbps download to prevent buffering or freezing). Response time from my device to the server and back, or Ping, was also excellent at 5ms. The less time it takes to respond the less chance of lag or failed connections.

When I connected to the Canadian server my download speeds dropped significantly, around 43% to 105Mbps. Still plenty fast for HD/4K streaming buffer-free. Upload speeds increased by around 2Mbps over my base speed. I was surprised my ping increase significantly, 94% to 79ms, considering I am pretty close to Canada.

The UK and Spain servers were worse regarding ping but that’s to be expected considering the distance the data has to travel from my true location in the US. That said, speeds remained nearly consistent with the Canadian server, only dropping about 3-4Mbps in download speeds. Upload speeds remained over 80Mbps for both servers.

Are Touch VPN’s Speeds Fast Enough for Gaming? Yes

Touch VPN’s free service gives you fast speeds on all available servers, the issue is the very limited traffic allowance. If you want to game without lag or interruption for more than 30 minutes, you will need to upgrade to one of its paid plans.

Server Network — Small Number of Global Servers

The free plan gives you access to servers in 19 countries, including the UK, US, Sweden, Denmark, France, Netherlands, Canada, Ukraine, Turkey, Switzerland, Spain, Norway, Russia, Romania, Italy, Ireland, Germany, and Czechia. If you upgrade you get access to an additional 8 countries, however, there’s no real way to know as even the site itself contains conflicting information.

A screenshot of Touch VPNs website, that displays inconsistencies in its server count.

Even Touch VPN isn’t sure how many countries it has servers in.

The information I used on countries with servers came strictly from the Android app itself, so it should be the most current.

Security — Basic Protection

Touch VPN doesn’t offer a kill switch, no-logs policy, or any advanced security features you see in most premium VPNs. You have the option of choosing between OpenVPN UDP/TCP, PPTP, or HydraVPN protocols and it uses SSL encryption. SSL encryption is commonly used between servers and mail clients like Gmail or Outlook. Unfortunately, Touch VPN doesn’t note whether it uses 128-bit or 256-bit SSL.

Privacy — Major Red Flags

I installed Touch VPN on my Android device first and was surprised at the app permissions it requested. The worst of which, was the ability to read my phone status and identity. While it takes some doing, this could put your IMEI at risk, which means your true location could be tracked by hackers and scammers.

A screenshot of Touch VPNs mobile app permissions requests.

The app requests the ability to read your phone status and identity, potentially putting your device and personal data at risk.

The Privacy Policy doesn’t exactly put a person at ease either, here are just some of the forms of information it keeps:

  • Usage
  • Device
  • Diagnostics
  • Location

The policy goes on to state that it may share the information, with/under the following circumstances: collaborating with others, affiliates and third-party service providers, to comply with the law/legal purposes, and even for marketing. This is not a no-logs service. You are putting your information at risk even using it.

A screenshot of a snippet of Touch VPNs privacy policy.

Despite its ‘no-logs’ policy, the privacy policy clearly states it retains personal data for several reasons

I performed an IP/DNS leak test on Touch VPN without high expectations, but it performed well. Touch VPN didn’t leak my true IP address or DNS requests.

A screenshot of the IP/DNS leak test performed on a Canadian server for Touch VPN.

Touch VPN didn’t leak my true location or DNS requests.

Touch VPN is also a US-based company, so it falls under the umbrella of the 5, 9, and 14-Eyes Alliance. Being based in a country that is located within the Alliance isn’t necessarily a bad thing if the VPN offers a solid no-logs policy. Touch VPN doesn’t have a strict no-logs policy though, which means you will put your data at risk every time you log into this VPN.

Torrenting — Not Supported or Recommended

Torrenting isn’t supported and even if you could torrent, I wouldn’t recommend it because the privacy policy is very questionable. Plus, there are plenty of affordable VPNs that can keep you safe while torrenting.

Does Touch VPN Work in China? No

Touch VPN does not bypass the Great Firewall of China, nor can it bypass censorship in areas that impose heavy restrictions like Russia or Iraq.

If you want a VPN that can fly right over that Great Firewall, check out the best VPNs for China.

Ease of Use

7.0

Simultaneous Device Connections — Unlimited

Touch VPN free can be used on an unlimited number of devices simultaneously because you don’t need to register it, which means you won’t need that second license to cover all your devices. If you upgrade to the premium plan, for some reason you only get access to 5 devices per license.

Device Compatibility — Works On Most Major Devices

Touch VPN works with macOS, Windows 7 and 10, iOS, Android, Chrome, Mozilla Firefox, Opera, and Edge.

What you won’t be able to do is use it on your Smart TVs, gaming consoles,  routers, or even Linux. Which means that while most servers are fast enough for gaming, you won’t be doing it from your Xbox, PlayStation, or any other console.

Set-Up & Installation — Quick and Easy

I tested it out on Windows and Android and found it extremely easy to install on both devices. Its Chrome extension was also a quick install. I didn’t like the extensive and unnecessary app permissions requests Touch VPN requires for mobile though, I opted out of as many as I could immediately. So, just a note, make sure you opt-out of most of these requests if you decide to use Touch VPN.

Changing your VPN protocol is simple under the Settings menu. From Settings, you can also get notifications when you are connected to unprotected wi-fi, pause the VPN during sleep mode, and even switch to dark mode.

A screenshot of Touch VPN's settings menu on Android.

The settings menu contains all the additional security options for Touch VPN.

To connect to the nearest server simply click on Connect, if you want to change the server simply hit stop and select a server from the dropdown menu.

A screenshot of the one-click connect option for Touch VPN, and an image of it connected.

Click Best Choice, or select the dropdown arrow next to Best Choice to select a different server.

Compare Touch VPN with the top alternative VPNs

9.9
9.5
9.3
9.3

Pricing

6.1
FREE
$0 /month
1-Year Plan
$6.50 /month
1-Month Plan
$12.99 /month

Touch VPN doesn’t offer a free trial, as it already has a completely free plan.

It also doesn’t offer a money-back guarantee, but each refund request is determined on a case-by-case basis. If you purchase a premium Touch VPN plan using PlayStore or AppStore, you will need to request a refund through that payment source.

Reliability & Support

4.0

I contacted Touch VPN via email to ask why it needs access to my phone status and identity, but I have yet to receive a response and it’s been well over two weeks. At that 14-day mark, I just assumed I’d never get a response and gave up.

The Bottom Line

Don’t put your information at risk for fast speeds.

Touch VPN offers fast speeds and it doesn’t leak IP address or DNS requests, but its privacy policy is pretty straightforward about its data collection practices and the app permissions request could further put your true location at risk.

There are free VPNs that are strictly no-logs, many of which allow you to torrent, stream, browse, and game in private.

FAQs

Is Touch VPN safe?

Based on my research and testing, despite passing a DNS/IP leak test, I would say no. The privacy policy is iffy, the app permissions are questionable, and even it’s own site doesn’t know how many countries it has servers in. The amount of misinformation on its site, and my own experience with its “unlimited” service, lead me to believe it isn’t a safe service to use regularly.

For VPNs that are strictly no-logs and offer top-notch security, check some truly no-logs vendors.

How do I remove Touch VPN from my device?

If you installed the extension for your Firefox, Edge, or Chrome browser, simply go to your extension management area and remove the extension. Then clear your browsing history.

The app for Android and iOS can be uninstalled by holding down the app until uninstall appears or by dragging it to the trash and confirming you want to uninstall. Next, clear your phone or tablet cache.

For desktop and laptop apps simply access your apps or programs and uninstall the service. Finally, clear your temporary files and cookies.

Once you uninstall Touch VPN, you can check out the best VPNs for multiple devices and find one you won’t want to remove.

What is an IMEI?

Your International Mobile Equipment Identity, or IMEI, is a 15-number code that is the equivalent of your mobile device’s SSN. In the best cases it can be used to track phones, and therefore people, that are lost. Alternatively it can also be compromised by hackers and the government to reveal your true location, device identity, and more.

If you want a VPN that won’t compromise your privacy or mobile device, check out the best VPNs for digital nomads.

How do I use Touch VPN for Chrome?

I have to add a disclaimer here that reminds you that you may be putting your browsing data at risk using this extension and there are a ton of great VPNs for Chrome.

Still, for those of you that want to give it a try anyway I can help you out. Downloading, installing, and using Touch VPN for Chrome is fast through the Chrome Web Store. The entire process takes less than five minutes, check out the Quick Guide below for detailed instructions.

Quick Guide: How to Use Touch VPN On Chrome:

  1. Download and install Touch VPN. Note: The Chrome Extension icon looks a bit different than the one for mobile and OS versions.
  2. Connect to a server in your desired location. Visit the website or streaming service you want access too.
  3. That’s it, enjoy! Stream your movie or access your favorite websites worldwide.

 

Feature Summary

Money Back Guarantee (Days) :
Mobile app :
Number of devices per license : Unlimited
VPN Plans: touchvpn.net

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