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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

Trust.Zone VPN Review 2024: Can It Really Protect You Online?

Our Score: 5.4/10
Ranked 211th out of 305 VPNs
Doris Muthuri Updated on 18th February 2024 Fact-checked by Matthew Amos Senior Writer

You can tell from its name that Trust.Zone markets itself as a privacy-friendly VPN. While it doesn't log your data, there have been many complaints about “Trust Zone”. This includes reports of buggy apps and an inadequate refund policy. So, I performed extensive tests on all its features to see if it’s safe, fast, and trustworthy enough to try.

After all my tests, I can't say Trust.Zone is worth the price. It has slow speeds, and the apps are very unfriendly. If you want a reliable VPN, check out this list of our top-ranked VPNs that have fast speeds, larger server networks, and more robust security and privacy features.

Try Trust.Zone VPN Risk-Free >>

Short on Time? Here Are My Key Findings

Pros

Cons

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Money-Back Guarantee: 10 Days

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Trust.Zone Features — 2024 Update

6.0
💸 Price 1.99 USD/month
📆 Money Back Guarantee 10 Days
📝 Does VPN keep logs? No
🖥 Number of servers 189+
💻 Number of devices per license 5
🛡 Kill switch Yes
🗺 Based in country Seychelles
🛠 Support FAQ pages
📥 Supports torrenting Yes

Streaming — Doesn’t Support Most Platforms

4.0

Our global team could only safely stream on a few platforms while using Trust.Zone. Most team members couldn’t even log into their local streaming accounts while connected to the VPN.

In theory, you could use Trust.Zone to access content not available in your area. However, this goes against the terms and conditions of most streaming platforms and is considered copyright infringement. For streaming purposes, my colleagues and I only connected to servers in our respective countries during testing.

Important. At vpnMentor, we do not endorse copyright infringement. Trust.Zone maintains a strict no-logs policy, meaning your online activities aren't recorded. This means it’s your responsibility to use it ethically. We urge you to always uphold the T&Cs of the streaming platforms you use.

Works With: Max and Netflix

Trust.Zone let my international team safely stream Max and Netflix. Our US tester was unable to securely view most US streaming platforms. Besides Netflix, he could also use its US servers with his Max account.

Screenshot of Max player streaming On the Roam while connected to a US Trust.Zone serverThe picture started blurry but quickly improved into HD after a short wait

From the US, the UK, India, Japan, and Spain, our testers could securely watch their local Netflix libraries with Trust.Zone. However, some complained that the speeds were slow and they experienced buffering.

Doesn’t Work With: Hulu, Amazon Prime Video, Disney+, Peacock, and BBC iPlayer

Our tester in the US couldn’t get Trust.Zone to work with Hulu. He tested all the US servers, including the server optimized for Hulu, but it didn’t work.

Screenshot of Hulu player blocking our US tester while he was connected to a US Trust.Zone serverHe could log in without any problems with the VPN disconnected

He also tested Amazon Prime Video, Disney +, and Peacock, and none worked with Trust.Zone. Our tester in the UK was similarly unable to securely stream BBC iPlayer or ITVX.

Overall, Trust.Zone isn’t the best choice for secure streaming. If you want a reliable way to safely watch the content available in your country, check out this list of reliable VPNs for streaming.

Speed — Too Slow For High Bandwidth Activities

5.6

My colleague and I tested several of Trust.Zone’s international servers for speeds. We had to do this to demonstrate its overall performance. As stated above, my team and I don’t condone copyright infringements and ask that you please use the VPN responsibly.

Trust.Zone’s speeds dropped a lot, especially on servers more than 3,000 km away.

Our dedicated speed tester recorded her results using Trust.Zone servers from a central location in the UK. She tested each server at least 10 times before creating averages for our chart. All speeds were recorded with the OpenVPN protocol since it was the fastest.

Screenshot of a speed chart showing rates on a variety of Trust.Zone's international servers My speeds lowered by 25% on average with nearby servers and 55% on distant ones

I also tested several of Trust.Zone servers from my location in Nairobi and got similar results. On some servers, my speeds dropped by up to 85%, and I experienced significant delays even when loading web pages. Top VPNs typically reduce speeds by 10-20% on local servers and up to 40% on distant servers.

Screenshot of Ookla speed tests done with Trust.Zone connected and disconnectedThe best VPNs will not drop your speed in half at these distances

Trust.Zone’s slow speeds mean that you might experience significant slowdowns while gaming or downloading large files. If you want a VPN with consistently fast speeds, even on far-away servers, check out this list of the fastest VPNs we have tested.

Gaming — Too Much Lag

3.0

I experienced significant lag while gaming with Trust.Zone. This is because it doesn’t provide fast ping rates, which let you get instant responses to your button presses.

I tested Trust.Zone with Roblox and couldn’t play the game at all. The server I used had a ping rate of 134 ms. An optimal gaming ping is below 85 ms for smooth gameplay.

Screenshot of Robolox being played while connected to Trust.Zone's Albania serverAny game I played always took more than 20 seconds to load

It took about 25 seconds for the game to load, and my character even started to freeze randomly. If you want a VPN that will give you low ping for safe online play, check out this list of the top VPNs for gaming.

Server Network — Small With None in Some Continents

5.8

Trust.Zone (not “Trust Zone”) VPN has a pretty meager 189 servers in 96 countries. This can be a problem because fewer servers might lead to slowdowns caused by overcrowding.

It has good coverage in Europe and North America, but it was really disappointing that it doesn’t have any servers in Africa or South America. There’s no way to get good speeds from these regions. On a positive note, it does offer a rare Russian location.

Although there are several servers for countries like the US and the UK, it took me a while to figure out which ones are specialized and whether they were city-level (some are). The best VPNs make all this information perfectly clear right in the app.

Screenshot of Trust.Zone's Windows app highlighting the server listMost of its countries will only offer you one server location

Its VIP servers are unavailable for the 3-day free trial; you must pay for access. These are located in India, Japan, Turkey, Israel, the UK, Russia, Italy, Spain, Poland, France, Australia, New Zealand, and the US (its New York location only). Since the website is unclear, I had to learn this from a support agent. Unfortunately, they never responded when I asked if it uses virtual locations.

There are also a small number of servers specialized for safe streaming. A Trust.Zone customer support agent also confirmed that it rents some of its servers. I like a VPN with its own infrastructure because it’s more secure since there is no middleman who has access to your data.

On a positive note, Trust.Zone offers dedicated IP addresses for the UK, the US, France, and Germany — at an additional fee. These are helpful if you need a consistent online identity for services like website hosting.

Overall, Trust.Zone VPN server network is disappointing. You can check out this list to find VPNs with larger, safer server networks.

Security — Customizable Features With a Few Drawbacks

6.6

Trust.Zone’s security features are generally good and should keep you safe. However, it tries to sell you extra add-ons that other VPNs offer by default, such as DDoS protection. On the other hand, I appreciate that it’s working on adding some more features to its base apps. For example, it started rolling out double VPN recently (only for Android and iOS apps so far).

No matter what you pay, you’ll miss out on many features such as split tunneling, ad and malware blockers, private DNS servers, and more. If you want a VPN with more security features, check out this list of VPNs designed for maximum security and privacy.

Encryption and Security Protocols

Trust.Zone uses AES 256-bit encryption, which is extremely secure and is used by banks and militaries.

You can also choose between WireGuard, OpenVPN, L2TP, IKEv2, and SOCKS5 protocols. WireGuard is a nice addition because it offers excellent speeds without compromising on security. However, you will need to manually configure it on your device.

I found the Windows configuration process for WireGuard annoying and buggy. I was finally able to install it after several frustrating tries.

IP, DNS, WebRTC, and IPv6 Leaks

Trust.Zone never leaked my IP address. I ran DNS and IP leak tests using an independent leak detector tool, and it never failed to protect my IP address.

Screenshot of tests done on ipleak.net while connected to a US Trust Zone serverI tested a dozen servers, and none leaked my IP address

However, I recommend you manually turn on its additional leak protections when installing the app.

Kill Switch

Trust.Zone also offers a kill switch, and my tests showed it works as promised. It’s not auto-enabled, so you have to turn it on at the point of installation. A kill switch kicks in if a server unexpectedly disconnects, blocking you from the internet completely. It’s a necessary fail safe, and I don’t recommend using a VPN without one.

DDoS Protection

Trust.Zone does offer DDoS Protection, but it comes as a paid add-on. It states that connecting to a server and hiding your IP address should sufficiently safeguard you against DDoS attacks. However, you can also pay extra to have further (unspecified) protection. The vague language around this feature worries me, and most VPNs offer this with a standard sub.

Port Forwarding

Trust.Zone also offers port forwarding, which comes at an extra fee. This feature can help you improve torrenting speeds or give you remote access to your devices. Once again, most top VPNs now offer this with a basic account.

Privacy — Brief Policy, but Has a Warrant Canary

7.0

Trust.Zone states that it doesn’t collect any unnecessary data, but its short policy hasn’t been audited. On the positive side, I like that it provides a warrant canary. This is a notification system that lets you know when the company has received legal requests for customer data.

Normally, this document is regularly updated to confirm no such requests have been made. If Trust.Zone does receive a request for data and is legally prevented from disclosing it directly, they will stop updating the Warrant Canary, subtly indicating to users that something has changed.

Does Trust.Zone VPN Keep Logs? No

Trust.Zone states that it doesn’t keep any logs, but the privacy policy is too brief for my liking. It claims to only keep the email used at registration, and that payment information is processed by third parties and inaccessible to them.

I’m more likely to trust a VPN that clearly states what type of personal information it stores (and what it doesn’t). All VPNs have to record at least some anonymized data to keep their service working. So, it’s a little worrying how vague this privacy policy is.

Was Trust.Zone VPN Audited? Unverifiable

I couldn’t confirm whether or not Trust.Zone’s privacy policy has been audited. I couldn’t find any information on the website or anywhere online about this. Once again, I tried reaching out to support to confirm this but didn’t receive any response. I’m most comfortable using VPNs whose privacy policies have been verified by independent parties.

Based in Seychelles

Trust.Zone is based in the Seychelles, which is outside of the 5/9/14 Eyes Alliance. The VPN’s location means it is not required to provide anybody with information about your internet activities, even in the event of a government request.

Does Trust.Zone VPN Work in China? Maybe

Trust.Zone states it believes in internet freedom and will continue to keep its service up in China. I wanted to verify this with support, but my ticket went unanswered as usual.

Screnshot of a page on Trust.Zone's site where it claims it can still be used in China This is an older update, so I can't guarantee it still works

As with many VPNs, you may need to download the VPN app before traveling to the country. The Chinese government has a strict ban on many VPNs but there have been no public reports of tourists getting into trouble for using them. With that said, I recommend reading up on the laws before choosing to use a VPN in China. My team and I don’t condone any illegal activities.

Torrenting — Too Slow for Uninterrupted Downloading

3.0

I struggled to download files on any of Trust.Zone’s servers. I tried torrenting a 1.14 GB copyright-free movie (The Amazing Mr. X) while connected to a server in Belgium. But, it never even started. This happened with several servers.

When I tried the Netherlands server, the file downloaded halfway through but couldn’t be completed even after waiting for over 1 hour. With no VPN connected, it would have taken me about 20 minutes to complete the download.

On the brighter side, I like that Trust.Zone offers solid security and privacy features to help you stay safe on P2P networks. However, there’s practically no reason to purchase its port forwarding add-on when torrenting barely works.

Remember that torrenting is legal in many countries, but downloading copyrighted material is not. My team and I strongly oppose copyright infringement and recommend only using torrents for content that's in the public domain. With that said, you can find the best VPNs that are optimized for torrenting here.

Installation & Apps

5.4

Installation & Apps — Cluttered User Interface, No Native Mac App

Trust.Zone is easy to install, but I found it clunky to use. It also doesn’t have native apps for Mac. You can try a VPN with full-featured apps for your Mac device here.

Setup & Installation

I had no issues downloading and installing Trust.Zone on my devices. I only got frustrated when I was downloading the WireGuard configuration as I mentioned earlier.

Screenshot of the Trust.Zone's download page for the Windows .exe file I appreciate that because many VPNs make it too complicated to find installation files

The WireGuard app works independently, but you have to use both apps concurrently to enjoy Trust.Zone’s security features.

Device Compatibility

You can use Trust.Zone on iOS, Windows, Mac, Android, and Linux. However, it only offers apps for Windows, iOS, and Android. I am happy that you can also use it on a router to encrypt every device in your household (including game consoles).

Desktop — Apps for Windows, Mac, and Linux

Trust.Zone offers a native app for Windows but not for Mac or Linux. You can still use it on these devices (Mint, Manjaro, or Ubuntu for Linux) but the installation process is lengthier. For instance, you will need to download the Tunnelblick OpenVPN client. Although setting up Tunnelblick isn't overly complex, the best VPNs can be installed on these devices like that.

I found the Windows native app to be too small and cluttered. Since Trust.Zone allows you to make changes to its settings, it would have been helpful for the interface to be a little larger.

It’s also annoying that there’s no way to search for a specific country to connect to. Instead, the servers come up in a list you’re forced to scroll through. The tiny interface makes this a frustrating experience as well.

Screenshot of Trust.Zone's Windows app displaying its server list It always took me a while to find the server that I needed

If you prefer a VPN that has a more clean and clutter-free interface, try one of my top choices for simplicity and reliability.

Android and iPhone (iOS)

The Android and iPhone apps are pretty similar, but neither one offers a kill switch. Without this crucial feature, I’d recommend looking elsewhere to find the best VPN for your phone.

Browser Extensions for Chrome, Firefox, Edge, etc

Trust.Zone offers browser extensions for Chrome and Firefox. I was also pleasantly surprised to find that they offer as many servers as the apps. However, they don’t have advanced security features such as a kill switch. Plus, they only encrypt the traffic in your browser.

Apps for Amazon Fire TV and Smart TV

You can also manually configure it on Amazon Fire TVs (along with a few others). It doesn’t have native apps for these devices, but it has detailed guides on the website on how to set it up for secure streaming. I tested it with my older Samsung TV, and it only took me about 15 minutes to get started.

Router Compatibility

Trust.Zone supports a handful of routers and has step-by-step guides on configuring each one. This gives you a way to protect every device in your household with only one app. This is especially nice since it lets you protect the information on your gaming device, which are prone to hackers. Here’s a list of some of the models it’s compatible with:

  • DD-WRT
  • Roqos
  • Tomato
  • Asus Merlin

Simultaneous Device Connections

Device connections vary depending on which plan you choose. You can have 1, 3, or 5 devices connected at any one time. 3 is a fairly small amount for paying customers and would be limiting for those who want to stay safe on phones, computers, and game consoles or TVs. However, you can purchase additional device connections if you want more.

Pricing

7.0
2 Years + 4 Months Free
$ 1.99 / month per month
1 Year
$ 3.33 / month per month
1 Month
$ 8.88 / month per month

Pricing — Affordable, But There's A Catch

Trust.Zone VPN offers 3 different plan options. The most expensive plan is its monthly subscription, which only gives you 3 device connections. It also offers 1-year and 2-year plans, with the longest plan being the most affordable, providing 5 simultaneous device connections.

There is a 3-day free trial option that offers 1 device connection and 1GB of data. I found this to be an okay way to test the service before committing, but the data goes fast, so be careful.

I don’t like that Trust.Zone charges more for standard features like port forwarding and DDoS protection. Considering these are things many providers offer for free, I can’t help but feel that Trust.Zone is trying to make as much money off its customers as it can.

Trust.Zone has a refund policy, but it’s quite unusual. It states that you can get a full refund within 10 days of signing up, provided you haven’t exceeded 1GB of bandwidth traffic. Most premium VPNs offer money-back guarantees of up to 30 days that come with no data restrictions. So, Trust.Zone falls short here.

I wanted to test the refund policy, but by the time I was done testing the service, I had used a total of 4.32GB. So, I didn’t qualify for a refund.

On the bright side, Trust.Zone gives you a great range of payment options. These include PayPal, credit cards, cryptocurrencies, and PayPro Global. It favors users who want to pay with crypto, giving additional discounts for this method. To get the discount, you can pay with Bitcoin, US Coin, Ethereum, USDT, BNB, Emercoin, Verge, or Cloakcoin.

Reliability & Support

6.0

Reliability and Support — No 24/7 Chat Support

The customer support is hit-or-miss, and it doesn’t have 24/7 chat support. This was quite disappointing since that feature guarantees you can get help right when you need it. You can only contact support through the ticketing system on Trust.Zone’s website.

I reached out several times and got a response on most of my tickets. However, I had to wait at least 5 hours for answers every time. This waiting period might not be ideal, especially if you are in an emergency situation and need immediate attention. It was also very annoying when they ghosted me completely (like when I asked about virtual servers).

Screenshot of an email conversation with Trust.Zone support where they helped me activate my account Trust.Zone agents gave me good answers to my questions when I got a response

I also like that Trust.Zone has an elaborate knowledge base. It has a good amount of FAQs that clearly answer popular questions and concerns. It also has as many tutorials and guides, especially on how to configure the services on your devices. However, there are no video tutorials, which is my favorite learning medium.

Compare Trust.Zone With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4

The Bottom Line

Final Verdict — Not Worth Your Money

Overall, Trust.Zone is an unimpressive VPN service. It has decent security and privacy features. But, slow speeds, a small server network, and its apps aren’t user-friendly. It also didn’t work very well for streaming, gaming or torrenting.

So, I do not recommend this VPN. Not only does it sell some features that are normally free with top VPNs, but it even makes it almost impossible to get a refund. If you want to find a reliable, wallet-friendly option with great speeds, check out this list of our top recommended VPNs.

cOxU1XI5DCE
  • Military-grade encryption
  • Doesn’t keep logs
  • Affordable long-term plan

FAQs on Trust.Zone VPN

Is Trust.Zone a good VPN?

No, Trust.Zone is not a good VPN. It has decent security and privacy features, but it also has slow speeds and a small server network. Plus, its apps can be cumbersome to set up and use. There are many other VPNs that offer faster speeds, larger networks, and many more security features.

Is Trust.Zone really safe?

Yes, Trust.Zone VPN is safe. It uses AES 256-bit encryption to keep your data secure from hackers, and its servers passed my IP and DNS leak tests. It is also based outside of the 5/9/14 Eyes Alliances and has a warrant canary guarantee which proves it has never given user data to government officials.

Is Trust.Zone free?

No, Trust.Zone is not free. However, it offers a 3-day free test period that lets you connect 1 device and use up to 1GB of data. Unfortunately, its 10-day money-back guarantee also comes with a 1GB limit, which is insufficient for thorough testing.

How much does Trust.Zone cost?

You can get Trust.Zone for as little as $1.99/month with the long-term plan. The standard monthly plan is a bit less than the top VPNs charge, but it’s not a great value. You only get 3 device connections, along with slow speeds, a small network, and buggy apps.

Who owns Trust.Zone?

Trust.Zone is owned by Trusted Solutions Ltd, a company based in Seychelles. This location is advantageous for privacy due to Seychelles' lack of invasive data retention laws or mandatory government surveillance. It’s also outside of the 5/9/14-Eyes Alliances.

Money Back Guarantee (Days): 10
Mobile app:
Number of devices per license: 5
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
Trust.Zone User Reviews (User reviews are not verified)
8.4
Based on 194 reviews in 29 languages

Write a Review on Trust.Zone

Please rate VPN.

All Speed Streaming Security Сustomer service
Aborsuk
Aborsuk
6/10
Slow downloads, unreliable

It was very cheap, but the worst thing was it was unreliable, it would simply drop the connection when you least expected it. Suspiciously, about 2 months before my subscription expired I got an email - a great new update coming soon. They cut off my access to their service 10 days before my subscription expired - I found that really tacky. Moving on to another service.

Wills
Wills
2/10
Dreadful Interface & So Slow

I paid for a month's of access it seems this was on OpenVPN - The App was beyond small to the degree it was unusable, no exaggeration. They require registration, (have a look at the likes of OVPN, and IVPN for how it should be done for example) I never did get it connected to London! The worst VPN I have ever used without a doubt. If you doubt this have a try yourself.

Wendy
Wendy
10/10
6 years with TZ and no real complaints

What to say about Trust Zone? Well, for $39.95 for a year compared to the next 'recommended' VPN company at more than double that I can't see a good reason to leave Trust Zone, at all! Issues - It's literally only been this year that I've been experiencing problems, support has always gotten back to me within about 48hrs, not on weekends or evenings, which could be a potential problem. However, I've always been able to follow their instructions and fixed any errors that have occurred, uninstalling and reinstalling are simple and I've found that fixed any seemingly annoying problem, and it doesn't take more than 5mins to do that! Sometimes (I used UK servers mostly, based there) the server can get a little slow, or seem to stop, but I just flick over to another UK server or Germany is another fave and no more problem for 99% of the time I've ever had any issues. Benefits - For the price Trust Zone VPN is 'IMHO' truly great value for money and the privacy and security could be no better from everything that I've read, even on here. I bought Nord VPN yesterday as I was getting connectivity issues and wanted to see if it was TZ, it wasn't and now I've got to wait a week for my refund from Nord VPN, I wasn't impressed at all and it wouldn't connect properly and my speeds were truly terrible! This was on the supposed fast server for what I was using, I couldn't use my fave 'app' shall we say, and when it did connect I didn't get more than just under 2mbps and I have over 70mbps on my line and that will be going to a Gig soon, can't wait! The UK is so far behind where I lived in S.E Asia for 17yrs, that it's almost laughable, but it isn't is it! 1st world England, I think not! Lulz. I hope that TZ can sort out their server maintenance and inform the users of when it's being done, or a symbol next to the server(s) would be a nice touch to let us know that it's being worked on, etc. All in all, from the abysmal Nord VPN experience I had yesterday, all evening trying to get it to work, paying more certainly doesn't mean better in my years of computer and internet experience, and most recently been proven right yet again! Last hint and tip, never connect to the internet without a VPN. Good luck out there all. Wendy.

About the Author

Doris is a tech writer and a cybersecurity researcher for vpnMentor. She is enthusiastic about educating people about their rights to online freedom and provides actionable ways to protect their data.

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