You can tell from its name that Trust.Zone markets itself as a privacy-friendly VPN. While it doesn't log your data, there have been many complaints about “Trust Zone”. This includes reports of buggy apps and an inadequate refund policy. So, I performed extensive tests on all its features to see if it’s safe, fast, and trustworthy enough to try.
After all my tests, I can't say Trust.Zone is worth the price. It has slow speeds, and the apps are very unfriendly. If you want a reliable VPN, check out this list of our top-ranked VPNs that have fast speeds, larger server networks, and more robust security and privacy features.
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Trust.Zone Features — 2024 Update
Money Back Guarantee
Does VPN keep logs?
Number of servers
Number of devices per license
Based in country
Streaming — Doesn’t Support Most Platforms4.0
Our global team could only safely stream on a few platforms while using Trust.Zone. Most team members couldn’t even log into their local streaming accounts while connected to the VPN.
In theory, you could use Trust.Zone to access content not available in your area. However, this goes against the terms and conditions of most streaming platforms and is considered copyright infringement. For streaming purposes, my colleagues and I only connected to servers in our respective countries during testing.
Important. At vpnMentor, we do not endorse copyright infringement. Trust.Zone maintains a strict no-logs policy, meaning your online activities aren't recorded. This means it’s your responsibility to use it ethically. We urge you to always uphold the T&Cs of the streaming platforms you use.
Works With: Max and Netflix
Trust.Zone let my international team safely stream Max and Netflix. Our US tester was unable to securely view most US streaming platforms. Besides Netflix, he could also use its US servers with his Max account.
The picture started blurry but quickly improved into HD after a short wait
From the US, the UK, India, Japan, and Spain, our testers could securely watch their local Netflix libraries with Trust.Zone. However, some complained that the speeds were slow and they experienced buffering.
Doesn’t Work With: Hulu, Amazon Prime Video, Disney+, Peacock, and BBC iPlayer
Our tester in the US couldn’t get Trust.Zone to work with Hulu. He tested all the US servers, including the server optimized for Hulu, but it didn’t work.
He could log in without any problems with the VPN disconnected
He also tested Amazon Prime Video, Disney +, and Peacock, and none worked with Trust.Zone. Our tester in the UK was similarly unable to securely stream BBC iPlayer or ITVX.
Overall, Trust.Zone isn’t the best choice for secure streaming. If you want a reliable way to safely watch the content available in your country, check out this list of reliable VPNs for streaming.
Speed — Too Slow For High Bandwidth Activities5.6
My colleague and I tested several of Trust.Zone’s international servers for speeds. We had to do this to demonstrate its overall performance. As stated above, my team and I don’t condone copyright infringements and ask that you please use the VPN responsibly.
Trust.Zone’s speeds dropped a lot, especially on servers more than 3,000 km away.
Our dedicated speed tester recorded her results using Trust.Zone servers from a central location in the UK. She tested each server at least 10 times before creating averages for our chart. All speeds were recorded with the OpenVPN protocol since it was the fastest.
My speeds lowered by 25% on average with nearby servers and 55% on distant ones
I also tested several of Trust.Zone servers from my location in Nairobi and got similar results. On some servers, my speeds dropped by up to 85%, and I experienced significant delays even when loading web pages. Top VPNs typically reduce speeds by 10-20% on local servers and up to 40% on distant servers.
The best VPNs will not drop your speed in half at these distances
Trust.Zone’s slow speeds mean that you might experience significant slowdowns while gaming or downloading large files. If you want a VPN with consistently fast speeds, even on far-away servers, check out this list of the fastest VPNs we have tested.
Gaming — Too Much Lag3.0
I experienced significant lag while gaming with Trust.Zone. This is because it doesn’t provide fast ping rates, which let you get instant responses to your button presses.
I tested Trust.Zone with Roblox and couldn’t play the game at all. The server I used had a ping rate of 134 ms. An optimal gaming ping is below 85 ms for smooth gameplay.
Any game I played always took more than 20 seconds to load
It took about 25 seconds for the game to load, and my character even started to freeze randomly. If you want a VPN that will give you low ping for safe online play, check out this list of the top VPNs for gaming.
Server Network — Small With None in Some Continents5.8
Trust.Zone (not “Trust Zone”) VPN has a pretty meager 189 servers in 96 countries. This can be a problem because fewer servers might lead to slowdowns caused by overcrowding.
It has good coverage in Europe and North America, but it was really disappointing that it doesn’t have any servers in Africa or South America. There’s no way to get good speeds from these regions. On a positive note, it does offer a rare Russian location.
Although there are several servers for countries like the US and the UK, it took me a while to figure out which ones are specialized and whether they were city-level (some are). The best VPNs make all this information perfectly clear right in the app.
Most of its countries will only offer you one server location
Its VIP servers are unavailable for the 3-day free trial; you must pay for access. These are located in India, Japan, Turkey, Israel, the UK, Russia, Italy, Spain, Poland, France, Australia, New Zealand, and the US (its New York location only). Since the website is unclear, I had to learn this from a support agent. Unfortunately, they never responded when I asked if it uses virtual locations.
There are also a small number of servers specialized for safe streaming. A Trust.Zone customer support agent also confirmed that it rents some of its servers. I like a VPN with its own infrastructure because it’s more secure since there is no middleman who has access to your data.
On a positive note, Trust.Zone offers dedicated IP addresses for the UK, the US, France, and Germany — at an additional fee. These are helpful if you need a consistent online identity for services like website hosting.
Overall, Trust.Zone VPN server network is disappointing. You can check out this list to find VPNs with larger, safer server networks.
Security — Customizable Features With a Few Drawbacks6.6
Trust.Zone’s security features are generally good and should keep you safe. However, it tries to sell you extra add-ons that other VPNs offer by default, such as DDoS protection. On the other hand, I appreciate that it’s working on adding some more features to its base apps. For example, it started rolling out double VPN recently (only for Android and iOS apps so far).
No matter what you pay, you’ll miss out on many features such as split tunneling, ad and malware blockers, private DNS servers, and more. If you want a VPN with more security features, check out this list of VPNs designed for maximum security and privacy.
Encryption and Security Protocols
Trust.Zone uses AES 256-bit encryption, which is extremely secure and is used by banks and militaries.
You can also choose between WireGuard, OpenVPN, L2TP, IKEv2, and SOCKS5 protocols. WireGuard is a nice addition because it offers excellent speeds without compromising on security. However, you will need to manually configure it on your device.
I found the Windows configuration process for WireGuard annoying and buggy. I was finally able to install it after several frustrating tries.
IP, DNS, WebRTC, and IPv6 Leaks
Trust.Zone never leaked my IP address. I ran DNS and IP leak tests using an independent leak detector tool, and it never failed to protect my IP address.
I tested a dozen servers, and none leaked my IP address
However, I recommend you manually turn on its additional leak protections when installing the app.
Trust.Zone also offers a kill switch, and my tests showed it works as promised. It’s not auto-enabled, so you have to turn it on at the point of installation. A kill switch kicks in if a server unexpectedly disconnects, blocking you from the internet completely. It’s a necessary fail safe, and I don’t recommend using a VPN without one.
Trust.Zone does offer DDoS Protection, but it comes as a paid add-on. It states that connecting to a server and hiding your IP address should sufficiently safeguard you against DDoS attacks. However, you can also pay extra to have further (unspecified) protection. The vague language around this feature worries me, and most VPNs offer this with a standard sub.
Trust.Zone also offers port forwarding, which comes at an extra fee. This feature can help you improve torrenting speeds or give you remote access to your devices. Once again, most top VPNs now offer this with a basic account.
Privacy — Brief Policy, but Has a Warrant Canary7.0
Trust.Zone states that it doesn’t collect any unnecessary data, but its short policy hasn’t been audited. On the positive side, I like that it provides a warrant canary. This is a notification system that lets you know when the company has received legal requests for customer data.
Normally, this document is regularly updated to confirm no such requests have been made. If Trust.Zone does receive a request for data and is legally prevented from disclosing it directly, they will stop updating the Warrant Canary, subtly indicating to users that something has changed.
Does Trust.Zone VPN Keep Logs? No
Was Trust.Zone VPN Audited? Unverifiable
Based in Seychelles
Trust.Zone is based in the Seychelles, which is outside of the 5/9/14 Eyes Alliance. The VPN’s location means it is not required to provide anybody with information about your internet activities, even in the event of a government request.
Does Trust.Zone VPN Work in China? Maybe
Trust.Zone states it believes in internet freedom and will continue to keep its service up in China. I wanted to verify this with support, but my ticket went unanswered as usual.
This is an older update, so I can't guarantee it still works
As with many VPNs, you may need to download the VPN app before traveling to the country. The Chinese government has a strict ban on many VPNs but there have been no public reports of tourists getting into trouble for using them. With that said, I recommend reading up on the laws before choosing to use a VPN in China. My team and I don’t condone any illegal activities.
Torrenting — Too Slow for Uninterrupted Downloading3.0
I struggled to download files on any of Trust.Zone’s servers. I tried torrenting a 1.14 GB copyright-free movie (The Amazing Mr. X) while connected to a server in Belgium. But, it never even started. This happened with several servers.
When I tried the Netherlands server, the file downloaded halfway through but couldn’t be completed even after waiting for over 1 hour. With no VPN connected, it would have taken me about 20 minutes to complete the download.
On the brighter side, I like that Trust.Zone offers solid security and privacy features to help you stay safe on P2P networks. However, there’s practically no reason to purchase its port forwarding add-on when torrenting barely works.
Remember that torrenting is legal in many countries, but downloading copyrighted material is not. My team and I strongly oppose copyright infringement and recommend only using torrents for content that's in the public domain. With that said, you can find the best VPNs that are optimized for torrenting here.
Installation & Apps
Installation & Apps — Cluttered User Interface, No Native Mac App
Trust.Zone is easy to install, but I found it clunky to use. It also doesn’t have native apps for Mac. You can try a VPN with full-featured apps for your Mac device here.
Setup & Installation
I had no issues downloading and installing Trust.Zone on my devices. I only got frustrated when I was downloading the WireGuard configuration as I mentioned earlier.
I appreciate that because many VPNs make it too complicated to find installation files
The WireGuard app works independently, but you have to use both apps concurrently to enjoy Trust.Zone’s security features.
You can use Trust.Zone on iOS, Windows, Mac, Android, and Linux. However, it only offers apps for Windows, iOS, and Android. I am happy that you can also use it on a router to encrypt every device in your household (including game consoles).
Desktop — Apps for Windows, Mac, and Linux
Trust.Zone offers a native app for Windows but not for Mac or Linux. You can still use it on these devices (Mint, Manjaro, or Ubuntu for Linux) but the installation process is lengthier. For instance, you will need to download the Tunnelblick OpenVPN client. Although setting up Tunnelblick isn't overly complex, the best VPNs can be installed on these devices like that.
I found the Windows native app to be too small and cluttered. Since Trust.Zone allows you to make changes to its settings, it would have been helpful for the interface to be a little larger.
It’s also annoying that there’s no way to search for a specific country to connect to. Instead, the servers come up in a list you’re forced to scroll through. The tiny interface makes this a frustrating experience as well.
It always took me a while to find the server that I needed
If you prefer a VPN that has a more clean and clutter-free interface, try one of my top choices for simplicity and reliability.
Android and iPhone (iOS)
The Android and iPhone apps are pretty similar, but neither one offers a kill switch. Without this crucial feature, I’d recommend looking elsewhere to find the best VPN for your phone.
Browser Extensions for Chrome, Firefox, Edge, etc
Trust.Zone offers browser extensions for Chrome and Firefox. I was also pleasantly surprised to find that they offer as many servers as the apps. However, they don’t have advanced security features such as a kill switch. Plus, they only encrypt the traffic in your browser.
Apps for Amazon Fire TV and Smart TV
You can also manually configure it on Amazon Fire TVs (along with a few others). It doesn’t have native apps for these devices, but it has detailed guides on the website on how to set it up for secure streaming. I tested it with my older Samsung TV, and it only took me about 15 minutes to get started.
Trust.Zone supports a handful of routers and has step-by-step guides on configuring each one. This gives you a way to protect every device in your household with only one app. This is especially nice since it lets you protect the information on your gaming device, which are prone to hackers. Here’s a list of some of the models it’s compatible with:
- Asus Merlin
Simultaneous Device Connections
Device connections vary depending on which plan you choose. You can have 1, 3, or 5 devices connected at any one time. 3 is a fairly small amount for paying customers and would be limiting for those who want to stay safe on phones, computers, and game consoles or TVs. However, you can purchase additional device connections if you want more.
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