TunnelBear VPN Expert Review

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Rating ?
4.0 / 5.0
Features 4.5 / 5.0
Ease of Use 4.2 / 5.0
Pricing 4.9 / 5.0
Reliability & Support 4.6 / 5.0

We recently checked out TunnelBear VPN software and – despite a few minor glitches – it overall delivered a positive and streamlined user experience. This is a multiplatform VPN that works on Mac OS and Windows, as well as Android and iOS. With only 20 servers spread out across different locations around the world, we were surprised that lag-time while runni...

TunnelBear VPN User Reviews
4.4
Tom
Sep 20, 2017
  •  5
Easy to operate, user friendly and works well. Plus the graphics are adorable!

The menu is clear and easy to operate, installation was a breeze and pricing looks affordable. Still checking out the VPN's abilities to decide for sure that's what I want but so far it's the leading candidate out of all of them for me because of the competitive pricing and the seamless interface.


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Sep 17, 2017
  •  5
Using for almost a year now

In a year time I had almost no issues, the speed is great, there was no problems with the connections. Fairly cheap and gives you good privacy + they recently updated their software to increase safety with 3rd party company which they published online. Pretty happy with my purchase.


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Ana Regina Chacon
Sep 11, 2017
  •  5
Works great

It was easy to download and install. Easy to create a VPN to the US. Very user friendly, intuitive and even quite fun with the graphics of the bear and the tunnel. VPN worked great, accomplished what I needed to.


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Features Description
Number of Server Locations (countries) 20
Does VPN keep logs Partially
Includes Kill Switch No
Devices per license 5
How to use TunnelBear VPN 4.2 / 5.0

Installing TunnelBear on a Macbook Air running Yosemite was a breeze. Once downloaded from their website, the installer ran itself and installed in the applications folder with one click. A small yellow pull-down icon appeared in the upper menu bar, and from there it was easy enough to turn the VPN on or off and select the closest server marked on a world map. We chose the auto-connect function and decided to stick with the free version of TunnelBear for testing purposes.

The same icon on the upper menu bar allows the user to access the preference pane and change the settings as needed. Two additional features in the settings window, which are switched off by default, are VigilantBear, which stops all traffic if the connection is lost; And GhostBear, which makes encrypted data look more like regular internet data.

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Watch the short video review and tutorial below of TunnelBear VPN
Pricing 4.9 / 5.0
Grizzly
$4.99/month
Giant
$9.99/month

TunnelBear offers three pricing options to choose from: a free plan which caps at 500 mb of use per month (or one gig if you Tweet about the service); A monthly pay as you go plan for which allows unlimited data; And a yearly plan, also for unlimited data, which works out to a bit cheaper.

Reliability & Support 4.6 / 5.0

Here’s where we ran into a few glitches with TunnelBear. After installing, all ran smoothly and we were able to browse the Internet without any major hitches or delays. At one point we decided to turn the VPN off but then were not able to reconnect. The first attempt was to toggle the on/off button a few times, however, this did not resolve the issue. Next, we completely quit and re-launched the application, but still couldn’t successfully connect using the Auto-detect option. Finally, a full restart of the computer was needed, and only then were we able to make a connection. Upon disconnecting and reconnecting a second and third time, all went ok. This may simply be a bug that crops up every now and then.

 

Running a speed test with the VPN turned on also proved unsuccessful. We tried a few different browser-based speed tests online, but none seemed to make it past the “choosing optimal server” stage and the speed test simply hung without ever actually starting.

 

As for support, TunnelBear offers a compact resource of support articles organized into various categories. This should be enough to troubleshoot most common problems that arise. Barring that they offer email (but not live) support with a response time of under than 24 hours during the workweek.

Again, browsing most websites and YouTube worked just fine, nor did we experience any major disruptions or severe lag time. Overall, TunnelBear was reliable.

The Bottom Line
Guy Fawkes
(Various tips from anonymous experts)
A good starter VPN with limited servers but decent quality

In our opinion TunnelBear is a good place to start for anyone new to the world of VPN, looking for a simple and streamlined service that’s mostly reliable and quite affordable. The free version is a nice perk many other VPNs don’t offer, and providing this non-commitment option may help attract anyone interested in trying out a VPN without committing to a monthly or yearly plan. At the same time, Imagine if the movie you are watching stops in the middle due to the data limit. Imagine if it buffers all the time due to overload on the free servers. You better off paying $3-5 and getting a fast limitless connection by selecting any of the paid VPNs on the top list, or even Tunnelbear for that matter.

4.0 / 5.0
Detailed expert review
Guy Fawkes
(Various tips from anonymous experts)

We recently checked out TunnelBear VPN software and – despite a few minor glitches  it overall delivered a positive and streamlined user experience. This is a multiplatform VPN that works on Mac OS and Windows, as well as Android and iOS. With only 20 servers spread out across different locations around the world, we were surprised that lag-time while running the VPN wasn’t very noticeable, despite there being no server in our current location. However, YouTube did play rather slow. In comparison, some of the competitors, like NordVPN,  have over 700 servers worldwide. If you’re not sure which server location to choose, just use the TunnelBear auto-search button and it will find the best connection for you.

Rather than claiming, like so many other VPNs do, that no logs are kept, they were a little more up front about it by stating specifically that: “TunnelBear does not collect, store or log IP addresses visiting our website, IP addresses upon Service connection and any information about the applications, services or websites our users use while connected to our Service.”

Another plus about TunnelBear is the fact that they offer a free version for anyone interested in trying it out without having to commit to a monthly plan. This is somewhat rare among VPNs, which usually opt for a money-back trial period instead of a free version. However, the free version of TunnelBear is limited to 500 megabytes per month, which isn’t much if you’re planning to stream video (The 500 MB limit means you may not even be able to watch the ending of a film in regular 1080p HD quality if it is longer than 90 minutes). Via the free version, the user can bump that up to one gigabyte per month by Tweeting about TunnelBear. So if one gigabyte is all you need, then simply drop a tweet each month and continue using the free version. It’s a nice and unique incentive for light and new VPN users.

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 7
Mobile app:
Devices per license: 5
VPN Plans: www.tunnelbear.com
Guy Fawkes
(Various tips from anonymous experts)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 7
Mobile app:
Devices per license: 5
VPN Plans: www.tunnelbear.com
Guy Fawkes
(Various tips from anonymous experts)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 7
Mobile app:
Devices per license: 5
VPN Plans: www.tunnelbear.com
Guy Fawkes
(Various tips from anonymous experts)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 7
Mobile app:
Devices per license: 5
VPN Plans: www.tunnelbear.com
Guy Fawkes
(Various tips from anonymous experts)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 7
Mobile app:
Devices per license: 5
VPN Plans: www.tunnelbear.com
Guy Fawkes
(Various tips from anonymous experts)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 7
Mobile app:
Devices per license: 5
VPN Plans: www.tunnelbear.com
Guy Fawkes
(Various tips from anonymous experts)

The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 7
Mobile app:
Devices per license: 5
VPN Plans: www.tunnelbear.com