TunnelBear VPN Review 2019 - Keep This in Mind Before Buying

TunnelBear is a high-speed VPN that operates servers in 20+ locations. It offers some of the best security features around, including high-end encryption and an automatic kill switch.

Streaming - Does TunnelBear Work with Netflix?

  • Netflix US: No.
  • Hulu: No.
  • HBO GO: Yes.
  • BBC iPlayer: No.

Unfortunately, TunnelBear wasn’t able to unblock Netflix US, Hulu, or BBC iPlayer during my tests. However, I was able to stream HBO GO in high definition.

If you’re looking for a VPN for streaming, TunnelBear isn’t the best service for you. Instead, I’d recommend NordVPN or CyberGhost.

TunnelBear Speeds

High-speed connections are crucial for any VPN user. It’s normal to experience some speed loss when you connect to a VPN because your data has to travel farther to reach the VPN server, but the difference should be barely noticeable with a premium VPN.

When determining the speed of an internet connection, we measure three things:

  • The download speed is the rate at which you can pull data from a server to your device. The higher this number is, the faster your internet connection will be. This is measured in megabits per second (Mbps).
  • The upload speed is how quickly you can send data from your device to others. The higher this number is, the faster you will be able to send files and upload things. This is measured in megabits per second (Mbps).
  • The ping is how long it takes your connection to respond after you’ve sent a request. The lower this number is, the faster your connection will be. This is measured in milliseconds (ms).

While testing TunnelBear, I measured my speed while connected to a local server as well as a server in the US. Your connection will usually be quicker when you’re connected to a local server because your data doesn’t have to travel as far.

My speed before connecting to TunnelBear was 12.72 Mbps download, 0.91 Mbps upload, with a ping of 31 ms.

tunnelbear 1

When I connected to TunnelBear’s Australian server, my speed remained almost the same. My download was 12.25 Mbps, my upload dropped a tiny bit to 0.75 Mbps, and my ping increased to 54 ms. I didn’t notice a difference in the overall speed of my connection on this server.

tunnelbear 2

When I connected to TunnelBear’s US server, my download speed dropped to 4.90 Mbps. My upload speed was 0.83 Mbps, and my ping increased to 277 ms.

Although my data had to travel halfway across the world to the US server, my connection was still very fast. I was able to stream videos in high definition, send emails, and browse without much of a delay.

tunnelbear 3

Is TunnelBear Good for Torrenting?

Yes, TunnelBear supports P2P connections.

Security - Is TunnelBear Safe?

TunnelBear uses high-end security protocols to protect your information. It also publishes regular, independent security audits to give its users an insight into its policies and security tools.

Does TunnelBear Keep Logs?

TunnelBear does not keep logs. But it is based in Canada, which is a member of the 5/9/14-Eyes Alliance.

Is this a concern for regular VPN users? Not really. Since it doesn’t keep any logs, TunnelBear wouldn’t have any information to give surveillance authorities even if it was summoned by the government to do so.

Does TunnelBear Have an Ad Blocker?

Yes, but it isn’t built into the app. TunnelBear’s ad and tracker blocker is a separate program available for free as a browser extension.

Does TunnelBear Work in China?

Yes. TunnelBear’s GhostBear feature disguises your internet traffic so that it can bypass China’s firewall and VPN blocks. It’s built into the app, and included with all of TunnelBear’s subscriptions.

Price and Value for Money

There’s no doubt that TunnelBear is feature-rich. But, there are VPNs available in the same price range that are even better value for money because they can do more. For example, NordVPN can unblock streaming services and offers 24/7 customer support.

Does TunnelBear Have a Free Version?

TunnelBear offers a free account that grants users 500MB of free data per month.

TunnelBear’s Refund Policy

According to TunnelBear’s Terms of Service, all subscription fees are non-refundable. However, certain refund requests may be considered on a case-by-case basis.

Is TunnelBear Compatible With My Device?

TunnelBear’s premium subscription allows for up to five simultaneous connections.

There are apps available for Windows, MacOS, iOS, Android, Chrome, Firefox, and Opera.

Encryption

TunnelBear uses 256-bit AES encryption.

GhostBear Mode

Its GhostBear mode disguises your VPN traffic as regular traffic so it can bypass deep packet inspection. This is useful for users in countries where internet surveillance and censorship is an issue.

VigilantBear

Its VigilantBear mode acts as an automatic kill switch. It will stop unprotected data from leaving your network in the event your VPN connection fails.

Customer Service

When I reached out to TunnelBear via email, I received a response from ‘Paddlington Bear’ within two hours.

tunnelbear 4

I still prefer the option of receiving an instant reply via live chat, but I’m impressed with TunnelBear’s quick turnaround. Cute bear puns aside, their reply was informative, polite, and helpful.

tunnelbear 5

User Experience

It took just under five minutes to download and install TunnelBear’s Windows app.

The website states that users need a minimum of Windows 7 to run the app. I was testing it on my Windows 8 PC, but when I opened the .exe file to install it, a dialog box popped up to inform me I’d have to upgrade to Windows 8.1.

So, I had to leave my computer to download the update and install it before I could use the VPN. This isn’t enough to put me off using TunnelBear, but it’s definitely something to be aware of if you’re running an older operating system.

After that, things went smoothly. The app is easy to use and understand. It’s ready to go as soon as you log in, and its simple visual server map makes it easy to get started.

You can set the app to connect or disconnect automatically based on a list of networks you trust.

Changing servers is easy. All you need to do is click on the location you want to tunnel to on the map, and the app will do the rest.

Overall, the app is beautiful and very simple to use. I recommend it for complete beginners and VPN veterans alike.

Conclusion

TunnelBear is secure and easy to use. It offers great connection speeds, and some very useful privacy tools, like its GhostBear mode.

Unfortunately, it was not able to bypass Netflix US’ VPN block. So, if streaming is your main concern, I’d recommend trying NordVPN or ExpressVPN.

However, if you’re security-minded, or looking for a VPN that works in China, TunnelBear may be the best choice for you.

Features Details
Number of countries with servers 22
Number of servers 4000
Does VPN keep logs? Partially
Does VPN include a kill switch? Yes
Number of devices per license 5
Ease of Use 4.2 / 5.0

TunnelBear’s app is beautifully designed. It only took five minutes to download and install and it’s ready to use as soon as you log in. Advanced users can further customize their experience in the settings menu.

Its easy-to-understand map interface makes switching servers easy. You can even configure more in-depth features, like GhostBear mode, in just a few clicks.

Pricing 3.8 / 5.0
2 Year
$4.17 /month
1 Year
$4.99 /month
1 Month
$9.99/month

TunnelBear offers two premium subscription options and one limited free account.

Signing up for a free account will grant you 500MB of free data per month, but you’ll need to upgrade to a paid account for unlimited data and other premium features, like multiple simultaneous connections.

You can choose a monthly or annual subscription. TunnelBear’s annual plan offers the best overall deal as it’s heavily discounted.

TunnelBear accepts MasterCard, VISA, American Express, and BitCoin.

Reliability & Support 4.5 / 5.0

TunnelBear offers an extensive help section that you can use to find information about troubleshooting, setup, and billing. If your question isn’t answered in the help files, you’ll need to submit a ticket to customer support.

I decided to test out its customer service and submitted a support ticket to ask if it supports P2P connections. I received a response within 48 hours, and found the support agent to be polite and helpful.

It’s a shame it doesn’t offer a live chat service like many of its competitors. If you’re having an urgent VPN issue that threatens your security, you would probably want to receive assistance right away.

The Bottom Line
A fun VPN for beginners and travelers

TunnelBear is an absolute dream to use.

Its apps are easy to use and packed with features. It’s well-priced, and you can even try it free with its no-cost, limited account.

Customer support is on hand to help with any questions. Although you’ll have to wait a little while for a reply, they’re polite, friendly, and knowledgeable.

I’d recommend TunnelBear to all security-minded internet users, even if you’ve never used a VPN before.

  • Free access up to 500MB per month
  • Private browsing online and a connection for up to five devices
  • Strong encryption with AES 256-bit encryption by default
  • Located in 20 Countries
  • Get started with TunnelBear VPN now
Money Back Guarantee (Days): 0
Mobile app:
Number of devices per license: 5
VPN Plans: www.tunnelbear.com
Watch the short video review and tutorial below of TunnelBear VPN
TunnelBear VPN User Reviews
4.5
Ignacio
  •  5
It works great all the time for me!

No problems at all using netflix through the VPN! I have had the error message appear in previous VNPs such as Disconnect, but no problems at all with Tunnelbear, not in the paid version or even in the free version, and this is without even using their Ghostbear feature that is supposed to solve these kind of problems (or if you are in China for example).


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    Karl
    •  1
    Very Slow

    Internet speeds have dropped drastically in the last months. I get 75-90mbps without a VPN, and 3-25mbps with Tunnel Bear on. Pathetic! Also have more drops in service and reconnects. I've done all of their suggested fixes, nothing. I think TB may throttle speeds. I have done tests on all of their worldwide servers but ALL are extremely slow. I think it was much faster than this last year. I won't be continuing my subscription after it expires.


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      Cat
      •  1
      Bear cat

      I really wanted to like TunnelBear After the short free trial, it seemed to work, but of course after I bought it , it completely buggered up my Mac, my iphone and my iPad I have deleted it from all devices and will find something else. ( yes, it was the right version) I hate McAfee and apparently that is the umbrella over this otherwise worthy app.


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