TunnelBear VPN Review by our expert
Rating ?
4.3 / 5.0
Features 4.5 / 5.0
Ease of Use 4.2 / 5.0
Pricing 3.8 / 5.0
Reliability & Support 4.5 / 5.0

TunnelBear is a Canada-based VPN provider that was founded in 2011. For a free service, they offer a lot, but the paid service isn’t something to go wild over. What users will find entertaining, though, is the bear theme throughout the entire site. Multi-platform Features TunnelBear has applications for almost all platforms, including Windows, Mac, Android, and iOS. In addition, they also offer their users Chrome and Opera extensions. We tried out both the W...

updated: Sep 12, 2018
TunnelBear VPN User Reviews
4.6
Ignacio
Sep 12, 2018
  •  5
It works great all the time for me!

No problems at all using netflix through the VPN! I have had the error message appear in previous VNPs such as Disconnect, but no problems at all with Tunnelbear, not in the paid version or even in the free version, and this is without even using their Ghostbear feature that is supposed to solve these kind of problems (or if you are in China for example).


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    Karl
    •  1
    Very Slow

    Internet speeds have dropped drastically in the last months. I get 75-90mbps without a VPN, and 3-25mbps with Tunnel Bear on. Pathetic! Also have more drops in service and reconnects. I've done all of their suggested fixes, nothing. I think TB may throttle speeds. I have done tests on all of their worldwide servers but ALL are extremely slow. I think it was much faster than this last year. I won't be continuing my subscription after it expires.


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      Cat
      •  1
      Bear cat

      I really wanted to like TunnelBear After the short free trial, it seemed to work, but of course after I bought it , it completely buggered up my Mac, my iphone and my iPad I have deleted it from all devices and will find something else. ( yes, it was the right version) I hate McAfee and apparently that is the umbrella over this otherwise worthy app.


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        Compare TunnelBear VPN with the top alternative VPNs

        Features Description
        Number of Server Locations (countries) 20
        Does VPN keep logs Partially
        Includes Kill Switch Yes
        Devices per license 5
        Ease of use - TunnelBear VPN 4.2 / 5.0

        Installing and using TunnelBear is a piece of cake. The installation process may differ from one platform to another, but the level of simplicity is the same.

        Once you download and install the application, all you need to do is agree to their terms and conditions and select a destination folder. At that point the application itself requires no further configurations.

        Just select the server location to which you want to connect and you’re done.

        You can also enable/disable additional features, like GhostBear and VigilantBear from the settings menu. Just click on the settings icon from the panel on the left and you can swiftly navigate through all the setting options.

        Download

        Watch the short video review and tutorial below of TunnelBear VPN
        Pricing 3.8 / 5.0
        Grizzly
        $4.99 /month
        Giant
        $9.99 /month

        TunnelBear offers three packages: a free package, a monthly package, and a yearly package. The free package gives you all the same features included in the paid subscriptions, except data is limited to 500MB per month. All packages allow five simultaneous connections and unlimited switching between servers in 20 countries around the world.

        In addition to all major credit cards, TunnelBear also accepts anonymous payments through Bitcoin.

        Reliability & Support 4.5 / 5.0

        Tunnelbear only has one efficient form of support – a ticketing system. While it can take up to 24 hours, our question was answered within six. TunnelBear also has extensive guides on their site, which can sometimes be enough. However, the fact that they do not have 24/7 live chat support is a little unfortunate.

        The Bottom Line
        Guy Fawkes
        (Various tips from anonymous experts)
        A fun VPN for beginners and travelers

        If you’re a beginner or not ready to pay for a monthly or yearly commitment just yet, TunnelBear is a good option, as it is very easy to use and offers a free package. Other than the few glitches we faced with the application (see below), the quality of the service is decent.

         

        TunnelBear VPN
        4.3 / 5.0
        Detailed expert review of TunnelBear VPN
        Guy Fawkes
        (Various tips from anonymous experts)

        TunnelBear is a Canada-based VPN provider that was founded in 2011. For a free service, they offer a lot, but the paid service isn’t something to go wild over.

        What users will find entertaining, though, is the bear theme throughout the entire site.

        Multi-platform Features

        TunnelBear has applications for almost all platforms, including Windows, Mac, Android, and iOS. In addition, they also offer their users Chrome and Opera extensions.

        We tried out both the Windows application and the Chrome extension. Once you sign up and download the application or add the extension, you can connect to up to five devices simultaneously.

        Unfortunately, we faced a few glitches with the Windows app. For starters, it took more than one attempt to connect to a server.

        The second issue: The application froze once and required a full Windows restart to be able to get back online. When we tried contacting customer support about the issue, there was only one channel available – the support ticket system.

        Servers and Customer Support

        TunnelBear only operates 20 server locations around the world, which isn’t very impressive. This is considered a small number compared to some of its competitors, such as ExpressVPN and NordVPN, which operate hundreds and thousands of servers. However, when we tested the performance of this network, we were intrigued that such a small network had almost unnoticeable lags.

        tunnelbear devices

        There is no live chat support, and even though Tunnel Bear is on social media, you can only follow them and not make contact or ask queries. Once you submit a ticker, you're informed that it can take up to 24 hours for the reply to come through. In our case, it took only six hours, and the response was very helpful.

        Is TunnelBear Safe?

        The TunnelBear network is secured with an AES 256-bit encryption, which is one of the highest levels of encryption available among VPNs today. While the security protocols supported are limited to OpenVPN, IKEv2, and IPSec, these are actually considered the most reliable.

        There are two additional security features: VigilantBear and GhostBear. VigilantBear is a built-in kill switch and GhostBear is a Double VPN that adds an extra layer of security to all the data traffic, making the already encrypted data even less detectable by ISPs.

        TunnelBear’s privacy policy is very straightforward and to the point, and states exactly what information is logged and what isn’t. TunnelBear does NOT log any activity of customers connected to their service. Period. The user privacy is paramount! None of the information collected includes the user’s online activity, browsing history, or IP address. 

        This makes it a safe and trust-worthy provider that is sworn to transparency!

        Streaming Features

        One of the great things about TunnelBear is that you’re able to unlock most of the popular streaming websites such as Netflix and Hulu most of the time. However, it’s not a guarantee, and – while TunnelBear is happy to assist you to connect – you might not succeed. TunnelBear is also unable to unblock UK services such as BBC iPlayer. Another drawback is that Tunnelbear can’t be used with P2P services like torrents.

        However, Tunnelbear does work in China, as long as you download and install it before arriving.

        The cost of acquiring a TunnelBear subscription is considered average compared to its competitors, though you can get more features with some other providers at a similar price. TunnelBear doesn’t have a refund policy or a money back guarantee period. However, this shouldn’t be an issue since they already offer a monthly free VPN package.

        If you don't love Tunnelbear, there are other free VPNs out there.

        • Free access up to 500MB per month
        • Private browsing online and a connection for up to five devices
        • Strong encryption with AES 256-bit encryption by default
        • Located in 20 Countries
        • Get started with TunnelBear VPN now
        Money Back Guarantee (Days): 0
        Mobile app:
        Devices per license: 5
        VPN Plans: www.tunnelbear.com
        Guy Fawkes
        (Various tips from anonymous experts)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Free access up to 500MB per month
        • Private browsing online and a connection for up to five devices
        • Strong encryption with AES 256-bit encryption by default
        • Located in 20 Countries
        • Get started with TunnelBear VPN now
        Money Back Guarantee (Days): 0
        Mobile app:
        Devices per license: 5
        VPN Plans: www.tunnelbear.com
        Guy Fawkes
        (Various tips from anonymous experts)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Free access up to 500MB per month
        • Private browsing online and a connection for up to five devices
        • Strong encryption with AES 256-bit encryption by default
        • Located in 20 Countries
        • Get started with TunnelBear VPN now
        Money Back Guarantee (Days): 0
        Mobile app:
        Devices per license: 5
        VPN Plans: www.tunnelbear.com
        Guy Fawkes
        (Various tips from anonymous experts)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Free access up to 500MB per month
        • Private browsing online and a connection for up to five devices
        • Strong encryption with AES 256-bit encryption by default
        • Located in 20 Countries
        • Get started with TunnelBear VPN now
        Money Back Guarantee (Days): 0
        Mobile app:
        Devices per license: 5
        VPN Plans: www.tunnelbear.com
        Guy Fawkes
        (Various tips from anonymous experts)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Free access up to 500MB per month
        • Private browsing online and a connection for up to five devices
        • Strong encryption with AES 256-bit encryption by default
        • Located in 20 Countries
        • Get started with TunnelBear VPN now
        Money Back Guarantee (Days): 0
        Mobile app:
        Devices per license: 5
        VPN Plans: www.tunnelbear.com
        Guy Fawkes
        (Various tips from anonymous experts)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Free access up to 500MB per month
        • Private browsing online and a connection for up to five devices
        • Strong encryption with AES 256-bit encryption by default
        • Located in 20 Countries
        • Get started with TunnelBear VPN now
        Money Back Guarantee (Days): 0
        Mobile app:
        Devices per license: 5
        VPN Plans: www.tunnelbear.com
        Guy Fawkes
        (Various tips from anonymous experts)

        The review for this sub category of VPNs is not available yet for this VPN Provider. If you feel they provide a good solution, please add your review as a user, and we'll follow with a detailed expert review

        • Free access up to 500MB per month
        • Private browsing online and a connection for up to five devices
        • Strong encryption with AES 256-bit encryption by default
        • Located in 20 Countries
        • Get started with TunnelBear VPN now
        Money Back Guarantee (Days): 0
        Mobile app:
        Devices per license: 5
        VPN Plans: www.tunnelbear.com
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