Private Internet Access vs PureVPN vs 2017

After comparing these VPNs, we have a winner!

 
 

Which VPN is better?

Daniel Krohn
Technical writer, ex-robot manual creator gone privacy enthusiast/VPN expert
PureVPN, out of Hong Kong, and the US-based PIA are two superb VPN services with differing strengths and weaknesses. PureVPN has a lead when it comes to speed; however, its server locations, including Central America, Oceania and Africa, while impressive, don't match PIA’s abundance of servers, which are spread out in an equally impressive amount of countries. Security wise, they both have comparable 256-bit data encryption to protect users, and kill switches to protect users from unencrypted data leaks. As far as logs go, PureVPN keeps no activity logs, only session logs while PIA keeps no logs. On the other hand, both PureVPN and PIA cannot access Netflix so they are on equal footing there, but both offer a seven-day refund policy should you be unhappy with the service.
 
Rating
Features
  • 4.5
  • 4.1
Pricing
  • 4.9
  • 4.3
Ease of Use
  • 4.3
  • 4.7
Reliability & Support
  • 4.4
  • 4.6
 

Reviews

Expert Review

Sarit Newman
Content Manager & Internet Security Writer
  • 4.5

I found PIA very simple to install on Windows and Android and, although I didn’t try it out, would assume a similar standard for other platforms, like Linux and Mac. While it isn’t the fastest VPN out there, speeds are consistent, with a little more latency in areas where there are fewer servers, such as Hong Kong and Australia. While I found it a little frustrating that PIA doesn’t not enable

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Latest positive user review
Cerkaz
  • 5.0
Perfect vpn It's cheap, it works, super fast connection. Only downside is that you can't stream Netflix, sometimes they renew the IP's but else you can't. The UI is super nice and quick, not a big ugly box each time you open the vpn.
Latest negative user review
Anna
  • 1.0
Zero Customer Service - do not buy! This VPN is not performing as advertised. I have opened three trouble tickets & sent two emails, all in an effort to cancel the service within the 7 day trial period for a full refund. It has been three days and I have not received any response (other than the auto reply that they are busy and will answer in their own sweet time). Their inability to reply to a simple request in three days is unacceptable.
Expert Review

Alex (Shurf) Frenkel
Ex-Hacker, left the dark side and teaches young padawans to use the force
  • 4.1

After PureVPN provided an IP address for an ongoing FBI investigation, it has come to our attention that PureVPN might maintain more than they let on. Their policy clearly states that, from time to time, they record your connection and bandwidth for their flow of traffic. This is what many VPNs do, and as long as they delete the data after a temporary time, it still falls within the reigns of "no-

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Latest positive user review
Steve Peter
  • 5.0
Good and fast Although i used their service for only a month i could see that my internet speed was not affected. Thanks to their great number of servers and their quality. The customer service is also amazing, nothing short of what you would expect.
Latest negative user review
Cnem
  • 1.0
Unbelievably Bad Awful VPN. Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I've tried everything the help desk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.
Latest positive user review
Cerkaz
  • 5.0
Perfect vpn It's cheap, it works, super fast connection. Only downside is that you can't stream Netflix, sometimes they renew the IP's but else you can't. The UI is super nice and quick, not a big ugly box each time you open the vpn.
Steve Peter
  • 5.0
Good and fast Although i used their service for only a month i could see that my internet speed was not affected. Thanks to their great number of servers and their quality. The customer service is also amazing, nothing short of what you would expect.
Latest negative user review
Anna
  • 1.0
Zero Customer Service - do not buy! This VPN is not performing as advertised. I have opened three trouble tickets & sent two emails, all in an effort to cancel the service within the 7 day trial period for a full refund. It has been three days and I have not received any response (other than the auto reply that they are busy and will answer in their own sweet time). Their inability to reply to a simple request in three days is unacceptable.
Cnem
  • 1.0
Unbelievably Bad Awful VPN. Connection worked fine for the first few months, then, after a few months, it started dropping every few minutes, making it impossible to use. I've tried everything the help desk suggested but nothing would work. Clearly a problem on their side, but they refused to refund. So, stay well away. It will stop working and they will keep your money.
 

Pricing

Starting price $3.33/ month $3.25/ month
Money Back Guarantee (Days) 7 7
Devices per license 5 5
See plans & pricing See Plans See Plans
 
 

 The Bottom Line

Daniel Krohn
Technical writer, ex-robot manual creator gone privacy enthusiast/VPN expert

PureVPN wins by offering 3 price plans, with the lowest really a bargain, while PIA offers 8 price plans, which is more flexible, but most of the time more expensive. PIA also has an economical option of a yearly plan, which comes out cheap in the long run. Both of these global VPN providers are tough contenders that support major devices. PIA takes the lead with their good, old-fashioned customer service over PureVPN’s poor support record. In the end, PureVPN is the only contender that works within China, taking it to the top.

Interestingly, if you compare Private Internet Access with NordVPN, which is our top ranked vpn, you'll see that Private Internet Access can learn a lot from NordVPN. Compare Private Internet Access with NordVPN