As a long-time customer of ProtonMail, I was curious to see whether its world-renowned privacy and security standards would carry over into its sister product, ProtonVPN. The CERN scientists behind the world-class encrypted email technology have a lot of competition amongst premium VPNs. I wondered if these privacy pros could offer any new, innovative features that aren’t already available with other top VPNs.
To sum it up, ProtonVPN is a good choice if you need a secure VPN compatible with most devices. Being based in Switzerland and utilizing the powerful encryption technology behind ProtonMail make this a very safe option. However, it will still have to make some improvements to compete with the top VPNs.
Short on Time? Here Are My Key Findings
- ProtonVPN can unblock Netflix. I was able to access Netflix US without any issues, as well as several other popular streaming sites. Check out all the streaming platforms ProtonVPN can unblock here.
- Speeds and server availability are just okay. I wasn’t unimpressed or impressed by the speeds, although all the servers I tested were fast enough to stream in HD. Find out which server type was fastest here.
- Military-grade encryption and other security features. ProtonVPN didn’t leak my IP address or DNS requests, and it has advanced security features to keep your data and privacy safe. Discover more about all of ProtonVPN’s security features here.
- The app is well-designed and easy to use. I was able to easily navigate the app, turn on features, and connect to servers quickly. Learn more about the app’s functionality here.
- It doesn’t have live chat support. Most of the top VPNs provide customer service with 24/7 chats, but ProtonVPN can only be contacted through email. See how long it took to receive a response here.
ProtonVPN Features — Updated in October 2021
|📆 Money Back Guarantee||30|
|📝 Does VPN keep logs?||No|
|🖥 Number of servers||1320|
|💻 Number of devices per license||10|
|🛡 Kill switch||Yes|
|🗺 Based in country||Switzerland|
|🛠 Support||Via Email|
|📥 Supports torrenting||No|
I was impressed at the number of platforms ProtonVPN can unblock, but long load times hurt the streaming experience. ProtonVPN has several varieties of servers, but you need at least a Plus plan to access the best servers for unblocking streaming services (Visionary plans will work too).
|Free Servers||Basic Servers||Plus Servers|
|Basic ($4.83 a month)||✔️||✔️||❌|
|Plus ($9.67 a month)||✔️||✔️||✔️|
Free and Basic servers aren’t great for avoiding geoblocks. I was able to unblock Netflix and Crunchyroll with these but nothing else. With the basic servers, I had the same results. The streaming quality was surprisingly good with free servers; videos loaded in HD in 3 seconds or less and played back without buffering. However, I ran into a strange issue. The free locations are limited to Japan, The Netherlands, and the US. On Japan’s Free #1 server, I logged in to Netflix, but I wasn’t able to access Japanese content like FullMetal Alchemist: Brotherhood.
While reading ProtonVPN’s website, I found out that Netflix can detect your VPN usage with Free servers. When Netflix knows you’re using a VPN, it will only let you access content that’s available worldwide. So, if you’re looking to explore different libraries or access region-specific platforms, Free and Basic servers can’t help you.
However, Plus Servers unblocked a huge number of platforms and Netflix regions. Disney+, ESPN+, Hulu, Amazon Prime Video, BBC iPlayer, and every other top platform were easy to unblock with Plus servers. I also connected to Netflix with servers in 7 different countries. Libraries in Australia, the US, Japan, France, the UK, Portugal, and India were all unlocked with zero issues. Plus servers are marked with a capital P in the app.
The quality of the streams varied depending on the servers. With local servers, videos loaded quickly and played back smoothly in HD. When they were farther from my location, I encountered long load times, low-resolution picture quality, and buffering.
I tested 30+ server locations and unblocked the following platforms:
|Netflix||Disney+||ESPN+||Hulu||Amazon Prime Video|
|HBO Max||All 4||Peacock||Paramount+||BBC iPlayer|
|ITV4 Hub||7plus||9now||fuboTV||10 Play|
|NOW TV||PlutoTV||RAI Play||Crunchyroll||Youtube|
Unblocked: Netflix US/UK, ESPN+, Disney+, and more
I started out connecting to the CA #13 location in Los Angeles. It’s a Plus server about 350 KM from me, and it unblocked US Netflix and loaded videos in 2 seconds.
Unblocking other Netflix regions was simple, but distant servers took longer and longer to load. When I was watching Netflix with a Tokyo server (8,544 KM away), it took 12 seconds for the homepage to fully load. I clicked on Vincenzo, and the video didn’t start for 30 seconds. When it began, the picture was choppy and took 10 more seconds to resolve into HD.
9Now is a free streaming channel in Australia over 12,000 KM from me. The AU#14 server in Sydney gave me access, but I had to refresh after the first video I tried froze. On the second try, it took 20 seconds just to begin. I had similar issues with the British NOWTV platform. Using the UK #21 Manchester location, Tenet didn’t load for up to 25 seconds. In short, be prepared to wait a while for videos to start when servers are far away.
Disney+ and Amazon Prime Video have very tough geoblocks, but I had no issues unblocking them with ProtonVPN.
It worked just as well at unblocking platforms on Linux. I used the command line “protonvpn connect, c” to bring up the server list and choose a location. After that, I accessed Disney+ and it performed great, the same way it did with Windows.
There weren’t any streaming platforms I attempted to access that ProtonVPN couldn’t unblock. The way it bypasses geoblocks is quite impressive. It’s just too bad that the streaming experience has a few issues.
ProtonVPN has decent speeds, but it slows down at long distances. I performed my tests on a Microsoft Surface laptop running Windows 10. All of the speeds were recorded with ProtonVPN set to the OpenVPN (UDP) protocol.
I used the Quick Connect feature first; it chooses a server for you based on your location. The feature also factors in the load — a percentage that tells you how crowded a server is. Quick Connect placed me on a Los Angeles server 352 KM away with a 64.33 Mbps download speed and a 68% load.
My base speed was 66.97 Mbps, so I was impressed at how small the drop was. It was only 3% slower than my original connection. With such a small reduction in speed, I could still stream movies with no issues. You only need 5 Mbps to stream in HD, and 64.33 Mbps is more than 12x faster.
Without Quick Connect, I actually found a server that was slightly faster. The CO #16 location in Denver gave me 66.70 Mbps. It had a 45% load and how crowded the server is makes a difference. I tried a server at 96% (US Free #2), and the speed was down to 55.18 Mbps (13% slower than Denver).
Speaking of different server types, I decided to record the average speeds of each to see how they compare:
On average, the P2P servers were faster than Plus options by around 17 Mbps. In addition, Basic servers were 15 Mbps faster than Plus ones. This surprised me because Proton’s website lists Plus servers as reaching up to 10 Gbps. Free servers were 22 Mbps slower than Basic ones on average. This isn’t surprising since they were 52% more full. Secure Core connections route your traffic to two locations for extra encryption which drops the speed considerably. These servers had an average speed of 25.99 Mbps.
Overall, the speeds are pretty good, but you’ll want to use nearby P2P servers for the quickest connections.
ProtonVPN isn’t a great option for torrenting since it drops your download speeds significantly. It also doesn’t support Port Forwarding. This feature can help you bypass some of the restrictions your router might have — allowing you to torrent and seed faster. You can learn more about the pros and cons of port forwarding here.
ProtonVPN doesn’t offer this feature because it considers it unsafe. That’s fair because it can give hackers new ways to uncover your information. However, not having the option to use Port Forwarding makes ProtonVPN a worse choice for torrenters.
You can find P2P servers in the app by looking for the symbol of 2 arrows beside the location. The countries also feature the icon beside them, so it’s easy to see which ones contain P2P connections.
The ProtonVPN website claims that your connection will be disabled when you attempt to torrent on a non-P2P server. However, I downloaded 5 different files on Utorrent (public domain movies) using Free and Basic servers, and I was never disconnected.
Connecting to a P2P server (CA #1 in San Jose), I began downloading Santa Claus Conquers the Martians, an old movie no longer copyrighted. My download speed in Utorrent was 287.7 kB a second which would let me download the 699 Mb file in about an hour.
The AZ #5 Basic server let me download a little faster at 356.3 Mb per second. With no VPN connected, I could download the file at 1.3 Mb a second.
There are only torrenting servers in 12 countries:
|United States||United Kingdom||Switzerland||Sweden||Singapore||Netherlands|
If you don’t live near any of these locations, your Mb/s will be even slower on P2P servers. Testing out Hungary’s P2P server (9,788 KM away) my download speed was never higher than 505 kB a second.
It’s possible to torrent with ProtonVPN, but there are better options out there if you plan to do it often.
Are ProtonVPN’s Speeds Fast Enough for Gaming? Yes
ProtonVPN is a good VPN for gaming, but only if you use a server close to you. You’ll want to use a nearby location because they offer lower ping rates, which are important for gaming. Plus, even when I had a low ping on distant servers, they still didn’t perform well with games.
The ping is how long it takes for your data to travel. You’ll want it to be below 100 ms, so your inputs are received quickly. When the ping is high, it takes your character longer to react to the keys you press. This makes games unplayable because no matter how skilled you are, you still lose due to technical issues.
I started on a CA #27 Basic server not far from me. It gave me an 84 ms ping. Loading up Hearthstone, I was surprised at how smoothly the opening cinematic played. When I looked for a match, the loading screen did stall briefly, but that happens to me even without a VPN. My game started in less than 10 seconds, and I was able to play without any lag.
However, Hearthstone is a slower-paced card game. I wanted to test out ProtonVPN on something more demanding, so I turned on Counter-Strike: Global Offensive. It’s a fast first-person shooter that’s ruined by lag. In only 14 seconds, I found a match and got to play without any problems. My character instantly responded to all of my commands.
But this wasn’t the case with distant servers. The NY #45 server thousands of miles away wouldn’t even let me play. After I started looking for a match, I waited for 3 minutes while the game failed to reach Counter-Strike’s official server. I logged out and tried again, but the same thing happened. This surprised me because the ping rate was only 85 ms.
To make sure it wasn’t my connection, I went back to the CA #27 server and found a match in 10 seconds. The same issues came up with servers in Canada and the UK. So, ProtonVPN is a good VPN for gaming, but only if you’re using local connections.
Server Network — Server Options Make Up for a Smaller Network
ProtonVPN doesn’t have the most servers compared to other VPNs, but the specialized options make it quite flexible. It offers 1,320 servers in 50 countries that cover Western Europe, North America, South America, Asia, and South Africa. It also gives you city-level locations which are generally faster than country-level servers. They are split into several categories:
The server list on ProtonVPN’s website has symbols next to the locations to tell you their function.
- B (Basic): The capital B in an orange box lets you know this is a Basic server. Customers with at least a Basic Plan ($4.83 a month) can use these. During my tests, I found these to be the fastest of any server, so I recommend them for gaming.
- P (Plus): These servers are optimized for streaming, and they can unlock a ton of platforms. A full list of streaming services it unblocks can be seen here. You need to pay at least $9.67 a month for a Plus plan.
- Onion: The little grey onion indicates these servers let you use the TOR network if you have a Plus plan or above.
- P2P: The two arrows pointing in opposite directions show you the P2P servers. With a Plus Plan, you can use these connections which are optimized for torrenting. However, be aware that they didn’t perform better than basic servers in my tests.
Secure Core locations are in a different section, and they double as Plus servers, so they don’t have a symbol.
In the app, you can activate Secure Core servers by pressing the lock icon above the server list.
If there is a wrench icon next to the server, this means it’s down for maintenance. While I was testing servers, I tried connecting to the #9 IP in New Jersey. It loaded for over a minute without connecting, and I had to quit the app. When I reactivated it, the wrench appeared next to US NJ #9. This is a nice feature that shows you ProtonVPN is on top of fixing malfunctioning servers.
In the app, Basic servers have no icon next to them. TOR, P2P, and Plus connections have the same symbols beside them as they do on the website.
To the left of the server name, is the load percentage. I was a little confused by this at first. The load appears up top next to the IP address once you’re connected. However, I wanted to know what it was before I chose a server. It took me some time to figure out that the circle beside the server tells you the percentage when you hover over it. You can also quickly gauge how full a connection is by noting the color: green is low, yellow is moderate, and red means it’s quite crowded.
Another nice thing about its servers is that they don’t use third-party DNS servers. This is good because it eliminates another way hackers or companies have to intercept your information. Basically, when you try to access a website, your request can be read and you can be sent to a malicious website. You can read more about DNS hijacking here.
ProtonVPN also exclusively uses bare-metal servers. These are physical servers rather than virtual locations. This adds an extra layer of security since the servers are less vulnerable to online attacks by hackers. The company does work with third parties to rent some servers, but it thoroughly vets its partners. ProtonVPN works with partners to make sure that it can’t be compelled to follow laws in countries outside of Switzerland where it’s based. So, the fact that it rents servers actually protects you when the servers are in high-risk locations. Plus, it owns many of its Secure Core servers.
Even though ProtonVPN doesn’t have the largest server network, its servers are secure, updated frequently, and serve several useful functions.
ProtonVPN excels at security; it has military-grade encryption which reliably hides your IP and protects your sensitive information.
The VPN was developed by CERN scientists with the same technology they used to create ProtonMail, the most secure email service available. Having such impressive technologists behind the development of the app adds another layer of credibility to its security functions.
It also has open-source apps, third-party audits, and a no-logs policy. In addition, it publishes Transparency Reports to let customers know about any requests they’ve received for information on its customers. These also reveal data on the VPN and its usage.
On top of that, it has several additional security features like Secure Core servers, split-tunneling, and a kill-switch.
DNS leak-protection makes sure that only ProtonVPN can see what websites you visit. It also uses OpenVPN, the safest VPN protocol. You can also use direct cash payments to purchase the VPN completely anonymously. On top of that, the company is located in Switzerland, a country with some of the best data privacy laws.
Added together, these all show that ProtonVPN is a great option for keeping your data encrypted and secure.
ProtonVPN uses AES-256 bit encryption which keeps your data incredibly safe. In simple terms, AES-256 bit encryption means the key to your data is hidden in a combination of numbers 78 digits long. Finding the proper key to reveal your information is nearly impossible with so many possibilities. So, you know your connection is anonymous when you connect to ProtonVPN.
It also uses a 4096-bit key exchange to protect your data as it’s sent through the VPN tunnel. A key exchange describes the moment your information is handed over to the VPN server. Similar to the AES-256 bit encryption, the 4096-bit key exchange creates a huge number of possibilities that hide your data. In addition, an SHA-384 hash authenticates information sent through the VPN tunnel. This is one more feature that ensures your data is safe.
For one extra layer of security, ProtonVPN utilizes Perfect Forward Secrecy. This feature continuously changes the key ProtonVPN uses to decrypt or encrypt information. That means even if the key was ever discovered, you’d still be safe because it’s constantly updated.
Leak Test Results — Passed
ProtonVPN passed the DNS leak test, showing me that my location was kept anonymous. To perform the test, I connected to the AZ#6 server and accessed ipleak.net. This website shows you the information other pages see when you click on their sites. I performed tests on a Windows laptop, along with Android and iOS phones.
DNS leaks are a big problem because they allow websites, governments, companies, and hackers to see your information. If your VPN is leaking, then it’s not doing its job and your data can be accessed. But, my tests show that ProtonVPN will keep you safe. You can find out more about DNS leaks here.
ProtonVPN doesn’t store any of your important information, and the data it does store is controlled by you. It only keeps the data you give them. This includes the email and user name you provide them, information on the payment method you used, and queries you send to support. So, if you don’t want them to collect your email address, you can create one specifically to sign up. Paying with a credit card will allow them to store the name associated with it and the last four digits. This can be avoided by paying with cryptocurrency. Third-parties process payment info, so ProtonVPN never sees your billing info.
Reading through privacy policies for a living, you start to realize when companies are being misleading with their wording. On the other hand, ProtonVPN’s policy was extremely straightforward and transparent about company practices.
The company never voluntarily shares your email or payment info with outside parties. It only needs them to contact you with invoices or ask for you to update payment methods when they don’t work. You can also be contacted about the VPN through email if you opt-in to receive notifications. All of your data is deleted if your account is terminated.
It does not store your internet traffic or any communications. Information about traffic to its website is logged, so it can perform analytics. No personal data like IP addresses are ever logged.
However, it will share the data it has (email addresses, usernames, payment info, and support questions) if compelled by law. These requests have to be approved by Swiss authorities who have some of the strongest privacy laws in the world.
Its policy was put to the test in January of 2019. A foreign country was approved by a Swiss court to request IP information on a ProtonVPN customer. Since it does not store any IP data, it had nothing to share.
ProtonVPN gives you the option to provide them with as little info as you want. This makes it an extremely safe VPN you can trust to protect your data.
Open-Source and Independently Audited
ProtonVPN also has open-source apps, which means anyone can read the code on Github as of January 2020. This is great for security because it lets anyone in the world analyze the code to make sure it stays safe. It also allows you to read the source code yourself showing how transparent ProtonVPN really is.
The company also underwent a third-party audit done by SEC Consult, a leading auditing firm for technology companies. Having an outside company perform audits is important because it shows how confident the company is in its practices.
Proton Technologies AG is a company with a great reputation for protecting customers who depend on its security technology to keep them safe. In 2014, it was formed by a group of scientists working at CERN. CERN is an innovative scientific research organization — one of its members was even responsible for developing the World Wide Web in 1989. In short, these are people who know their stuff, especially when it comes to the internet. Since ProtonVPN and ProtonMail were developed by CERN scientists, you know they operate on cutting-edge technology.
After the success of its ProtonMail technology (an encrypted email service), the team decided to create a VPN when it found other services lacking. ProtonVPN was crowdfunded for development in 2017. ProtonVPN was transparent about its practices from its inception, even its funding sources were available to the public. Its main goal was to protect journalists and activists when the team became distressed about government tracking threatening online privacy worldwide.
ProtonVPN has only received one request for information on its customers. It shared this with all of its customers in its Transparency Report. Because it doesn’t store any IP info, the data it was compelled to share didn’t exist.
In the past, Proton Technologies AG has spoken out against proposed legislation that would diminish privacy rights. It continues to push back against potential laws that would allow law enforcement to request data. The company also helped gather 70,000 signatures to challenge a Swiss law that would encroach on online freedom. Its dedication to privacy and the ongoing fight against government surveillance makes Proton Technologies AG a company I trust with my data.
ProtonVPN is Based in Switzerland
Swiss laws are some of the best when it comes to protecting its citizen’s online information. Every VPN has to be based somewhere, and it’s forced to comply with that country’s laws. This is why it’s great to be headquartered in Switzerland, a country outside the EU. The European Union has a history of storing citizen’s metadata due to its Data Retention Directive.
In 2017, a new Swiss Surveillance Law was passed to help curb domestic threats. The Swiss government conducted meetings with the ProtonVPN team. ProtonVPN is confident it can only be compelled to share the data it has (usernames, emails, payment methods, and queries customers can control). The surveillance law won’t force the company to hack its customer’s data.
Switzerland also has a history of neutrality. It doesn’t cooperate with foreign governments. So, there’s no better place for ProtonVPN to be.
Secure Core servers add a level of security and encryption that’s unmatched by many other VPNs. This feature runs your traffic through a Secure Core server first before it reaches your chosen location.
Secure Core servers were developed because in countries like Russia it’s feared that the government could coerce third parties to share server data. Other countries, like the US and the UK, have far-reaching government spying programs. This feature lets users connect to locations in these countries with the added protection of running its traffic through more physically secure servers.
Secure Core servers are located in Switzerland, Sweden, and Iceland. These are all privacy-friendly countries that don’t share information with the 14 Eyes Alliance. Placing these servers outside of the 14 Eyes’ jurisdiction helps ensure they can’t be compromised.
The servers are extra safe since ProtonVPN houses them in secure locations. In Switzerland and Sweden, Secure Core servers are stored in high-security underground data centers. The Iceland servers are kept in a former military base.
Many VPNs have double-hop features that funnel customer’s data through two servers. However, the added physical security Secure Core servers provide makes them stand out.
But, this extra step will reduce your speeds. In my tests, Secure Core servers were 43% slower than basic locations.
Desktop users turn on the Secure Core feature by clicking on the lock icon above the server list in the app. After that, you just choose “Secure Core on”. For Android users, it can be toggled on and off at the top of the server list.
You need at least a Plus account to access Secure Core servers, which costs $9.67 a month. It’s worth it based on the added security alone. Even though they reduce speeds, this tier also lets you use Plus servers and gives you 10 device connections. It’s the best deal, and you can still use Basic servers when you’re prioritizing security over speed.
The kill switch protects you by disabling your internet if the VPN loses connection. This is an important feature that makes sure no one can see your information if a server malfunctions. It also protects you while you’re switching servers.
I tested this feature by trying to access a website while the VPN was switching between servers. The kill switch blocked the traffic, so I couldn’t access the site, and no one could see my unprotected IP.
On the desktop app, it took me a little while to find it since it’s often under settings with other VPNs. ProtonVPN’s is activated with the light switch icon next to Secure Core and Netshield.
On the Android app, there are a few extra steps you need to take to enable it. Here, it is under the settings tab you can find in the upper-left corner. Touch Always-On VPN & Kill Switch. This takes you to a section that explains you need to adjust your Android settings. The button sends you to the VPN apps on your phone. Click the settings wheel to access the Always-On function and the kill switch. The kill switch only works when the VPN is set to be connected at all times. It’s a bit of a hassle and not as easy to use as the desktop functionality.
The iOS kill switch works the same as it does for desktop. The light switch icon is in the same position, and no extra steps are required.
For Linux, you need to enter the command “protonvpn configure” into the terminal. It’s choice number 5 in the list that appears. Just type that in, press enter, then hit y to confirm you want it activated.
A kill switch is a necessary feature to keep your data secure at all times. It’s nice that it’s available on Android, iOS, Windows, Mac, and Linux apps.
Split-tunneling lets you send some traffic through the VPN while other apps and IPs are moved through your normal connection. This is helpful when you need to access things like a bank account or wireless printer but want to stay connected to a VPN. For example, I was watching BBC iPlayer while connected to a UK server. With split-tunneling activated, I could still make bank transfers with that IP excluded from the VPN.
On a Windows desktop, the feature is found under settings in the advanced tab.
With the Android app, you have to disconnect before you turn it on, and it only lets you exclude apps and IPs. Linux has it as option 6 once you enter the “protonvpn configure” command. Split-tunneling isn’t available for Mac or iOS.
It’s a helpful feature, but it’s disappointing it’s not available on Apple products.
ProtonVPN lets you switch Protocols depending on your situation, but the options differ depending on your device. Protocols are a set of rules VPNs use to decide how to send your data to the VPN server.
OpenVPN is open source and is the safest protocol since its source code is available for anyone to analyze. Android and Windows users can switch between two versions of it, UDP or TCP. UDP is faster, so it’s recommended for gaming, streaming, or P2P file sharing. TCP helps when you have a poor WiFi connection or are on a network that blocks VPNs (universities and networks in certain countries). These can be switched in the settings tab. Unfortunately, ProtonVPN does not support Wireguard (a newer protocol).
Linux users are only able to use OpenVPN UDP. On iOS, you can use OpenVPN or IKEv2, which is faster but a little less secure.
On a Mac, the VPN connects automatically without using a protocol. However, you can use a program called TunnelBlick to connect to OpenVPN. There is also an option for manually installing IKEv2.
ProtonVPN’s Netshield is a decent ad-blocker that also protects against trackers and malware. The downsides are the Netshield feature is only available while the VPN is connected, and it can’t stop ads on Youtube. However, I found it to be effective at eliminating pop-ups and banner ads with tests on 5 different sites I visit often. You can read more about what makes a great ad-blocker here.
This feature is available on Linux, Mac, iOS, Android, and Windows. It can be set to block malware only, or malware, trackers, and ads. Overall, it’s a nice feature and is one of the better ad-blockers included with a premium VPN.
Using Tor With ProtonVPN
Tor servers severely throttle your speed and make browsing frustrating. There are only 5 servers total, two in the US, and one in France, Hong Kong, and Germany. After speed testing each, I only had an average speed of 3 Mbps, often with a 500 ms ping or more.
After I connected to the GA #29 server, I accessed DuckDuckGo with Tor and searched for The Hidden Wiki.onion site. It took the page almost 20 seconds to load, and each link I clicked took just as long or more. I even ran into a few error pages where I had to refresh to find the article I wanted to see. Tor is known for being slow, but I can load pages in 2-3 seconds using it without a VPN.
This browser has a bad reputation, but there are legitimate reasons to use it. It adds several layers of encryption to your data and your site is less likely to be censored from it. For people that live under oppressive governments, it can be the only way for them to create websites and share information. You can read more about using the Tor browser here.
Does ProtonVPN Work in China? No
ProtonVPN was banned by the Chinese government on September 18, 2019.
Some VPNs have connections in China by using virtualization software, but ProtonVPN only uses bare-metal servers, so this isn’t possible. The Great Firewall of China uses several advanced tools to detect VPNs. For now, ProtonVPN can’t guarantee its servers will work there.
I reached out to support, and the staff member gave me a list of servers people in China can try:
The full list had 33 servers total. I really appreciate that the support agent responded with such a large list. She encouraged me to let her know if any of them worked. This was just one more instance where ProtonVPN showed me it really does care about online privacy.