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CoverMeVPN Review 2021 - Couldn't Even Buy A Subscription
CoverMeVPN is a VPN service based out of London, England, that offers both dynamic and dedicated IP services. It boasts thousands of servers and is compatible with most popular devices, sounds good so far right? Unfortunately, it’s not user-friendly.
While the Windows app downloaded quickly and installed without an issue, everything after that point was a test in patience that I nearly failed.
I wish I could confidently tell you that this service unblocks any one of the thousands of streaming services that exist but I wasn’t even able to purchase a subscription because the site is built very poorly and many of the pages throw an error.
I began by trying a credit card to process the payment for a one-month subscription and received the following error.
Payment failure using a credit card
I decided to try PayPal to purchase a one-month subscription (which is a little over $11 USD). I received another payment failure message.
Payment failure using PayPal
I know what you’re thinking but I checked both accounts and had more than enough money to cover a one-month subscription. I even reentered all of my card information to make sure I didn’t hit a wrong number or misread my expiration date, it still didn’t work.
Frankly, it was frustrating. The worst part is I got three reminders in my email to pay the invoice…I would’ve loved to if the site would have let me.
I even tried it on two separate email accounts, just in case it was something with my PayPal associated email. To further reiterate how weird this is, I have never had a problem with a VPN connecting to my PayPal or while using a credit card to pay for one and I have tested a lot of VPNs.
The site claims that CoverMeVPN unblocks Netflix, IPTV, and more, but since I couldn’t test the service I can’t confirm that. Obviously, this means I also couldn’t test speeds, connectivity, safety in regard to torrenting, or even perform DNS/IP leak tests. That’s about 60 percent of my review or better, so this one is going to be a little thin.
Server Network — Large Global Server Network
CoverMeVPN has over 3,000 servers in 140+ countries worldwide, with that comes 300,000 IP addresses.
Security — Basic VPN Features
This VPN offers standard fare, including a kill-switch, no-logs, multiple secure protocols, and 256-bit military-grade encryption. The kill-switch is located in the Settings menu in the upper right-hand corner of the main interface, you will need to toggle the switch as it isn’t on by default.
The ‘Killer Switch’ or kill switch is located in the Settings menu, reachable by clicking the gear icon.
Privacy — Iffy No-Logs Policy
Its policy may not be as strong as it looks however, based on criteria for requesting a refund they do track how much data you use, despite its no-logs policy.
Simultaneous Device Connections — Plenty of Connections
While CoverMeVPN allows you to use one license on up to 5 devices, you can only connect to up to 5 devices simultaneously.
Device Compatibility — Covers Popular Devices
CoverMeVPN is compatible with macOS, Windows, Linux, Android, iOS, Chrome, Firefox, and routers. It also offers several secure protocols that you can use for installing the software on devices. Protocols include OpenVPN, PPTP, L2TP, and SSTP.
If you need to manually install the software, CoverMeVPN offers handy guides on downloading and installing the service using all of the above protocols. However, you may miss out on some of the features available on the dedicated VPN app.
Set-Up & Installation — Fast & Easy
CoverMeVPN only offers dedicated apps for Windows and (allegedly) Android, all other devices have to be manually set up.
On the upside, Android, Linux, iOS, macOS, and most routers can be set up using the OpenVPN Connect app. This makes the process a bit easier, plus the OpenVPN Connect app is fairly easy to navigate.
I chose to use the dedicated app for Windows.
A screenshot of the primary install window for CoverMeVPN
Once the app is installed you’ll see the main interface, which is very basic. In the upper right-hand corner, you can access your settings menu using the gear icon, the main body offers the option to select the type of VPN security you purchased, and to the left you can view your connection status under current status. Pretty simple to navigate.
CoverMeVPN’s Windows app – main interface
Just click on the VPN service you purchased, Dynamic or Dedicated, and enter your username and email address to log in.
Account authentication window on CoverMeVPN’s Windows app
This is as far as I got. The username and password I created while attempting to purchase a subscription didn’t work, as I was unable to finish the process of purchasing a subscription, due to payment processing errors.
I tried to install CoverMeVPN on my Android device through PlayStore and there was no in-house app available, even though it claims to have one on its website.
CoverMeVPN offers four different plan options, including a 1, 3, 6, and 12-month subscription. There is no free plan or free trial available, but it does offer a 7-day money-back guarantee.
Don’t expect a no-hassle refund though, CoverMeVPN has very strict rules regarding when they do and don’t offer a refund. Here are just a few of them:
They will try and troubleshoot the issue you are having, if they are able to fix the issue you won’t receive a refund. If the issue is on their end and they are unable to fix it, you may receive a refund.
If you exceed over 2GB of data within the 7-day refund period, no refund will be issued.
If you bought a subscription through ApplePay or PlayStore, you need to request a refund through those services after you cancel your service. A refund will be at their discretion.
This also means that there’s no way to try the service risk-free, as you can’t get a no-questions refund.
Reliability & Support
I attempted to contact CoverMeVPN to see if they intended on developing an in-house app for Apple devices in the near future. I tried messaging through its contact form but received the error shown beneath the Send Message button.
Error message received when attempting to email CoverMeVPN
I tried connecting using What’s App, their chosen app for live chat, and while What’s App installed and started up fine, I still wasn’t able to reach CoverMeVPNs customer service.
At that point, I made an effort to find an FAQs page or anything that may give me an answer to my second question regarding the money-back guarantee. I was curious if simply being unsatisfied with the service was enough to receive a refund.
A screenshot of CoverMeVPN’s main server status page on its website, including its Knowledgebase link
I was happy to see that the website had a billing knowledgebase. Until this happened.
Fatal error while attempting to access the knowledgebase
I tried on my 64-bit system and Android tablet, still couldn’t access the knowledgebase or contact customer support through WhatsApp or email. I was able to eventually send a message through the Contact Us tab on the homepage of CoverMeVPN’s website. I never got a response back.
Simply put, customer service is lacking. Aside from the setup guides, you’ll get no help from CoverMeVPN, which is unfortunate considering the limitations they place on refunds.
The Bottom Line
I was unable to sufficiently test it but based on errors, I can’t recommend it.
Maybe it does have great speeds and can access all the streaming sites it promises on its site, I don’t know because I couldn’t test any of the servers. I couldn’t test them because the payment process was a nightmare, and I was never able to get a subscription.
If you are considering using this VPN, I would rethink your options and choose a premium provider like NordVPN instead.
They will accept your payment and you’ll get advanced security features, global server coverage, lightning-fast speeds, and be able to access popular streaming services like Netflix, Hulu, and more. Plus, the price per month is pretty close for a better value.
Note: I will continue to try to purchase a subscription to CoverMeVPN, in the hope that I can give a more complete review at a later date.
Is CoverMeVPN safe?
Judging by the website’s inability to access most of its subpages without an error, I don’t place much confidence in CoverMeVPNs ability to protect its users from prying eyes. The company is also located in London, and England is well within 14-Eyes Alliance territory.
Will CoverMeVPN be getting a dedicated app for iOS?
I wasn’t able to find anything on CoverMeVPN’s website that suggested it was going to be working on a dedicated app for iOS anytime soon. When I attempted to contact customer support via What’s App or the email forum, I was unable to get a response as the page kept drawing an error.