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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

CovermeVPN Review 2024: Does This VPN Really Work

Our Score: 1.7/10
Ranked 305th out of 305 VPNs
Doris Muthuri Updated on 5th January 2024 Fact-checked by Matthew Amos Senior Writer

CovermeVPN promises fast speeds with unlimited bandwidth, a large global server network, and world-class security features. It also promises other useful features, such as dedicated and dynamic IP addresses. But can it really deliver on its promises? I took this VPN for a test run to see what it had to offer.

When I attempted to test it, I couldn’t stay connected to a server long enough to get reliable test results in several areas. I tried to talk with customer support, but they couldn’t help me at all. So, I can’t recommend this service. Instead, you can choose a top-tier VPN that actually works and keeps you safe online.

Try CovermeVPN Today!

Short on Time? Here Are My Key Findings

Pros

Cons

CoverMeVPN Features — 2024 Update

2.5
💸 Price 5.26 USD/month
📆 Money Back Guarantee 7 Days
📝 Does VPN keep logs? No
🖥 Number of servers 3000+
💻 Number of devices per license 5
🛡 Kill switch Yes
🗺 Based in country United Kingdom
🛠 Support Live chat
📥 Supports torrenting Yes

Streaming — Impossible to Test

0.5

I couldn’t test CovermeVPN’s streaming abilities as I wasn’t able to stay connected to a server. Every time I tried to connect to a server, I was instantly disconnected and logged out of my account completely. When I contacted customer support about this issue, the agent sent me a different installation file to replace the old one. I tried to install the new file, but my device flagged up security warnings telling me that it was unsafe.

A screenshot showing the warning I received when I tried installing a file received from CoverMeVPN customer representativeThe support responses were difficult to understand since they were full of grammatical errors

Even after ignoring the warnings and installing the VPN, I couldn’t stay logged in long enough to get any tests done. You can check out this list of the best VPNs for streaming to access the most popular platforms.

Speed — Unable to Test Due to Connection Issues

0.5

The website states it’s “the fastest VPN,” but I can't confirm this. Since I couldn’t get it working, I highly doubt it. Every VPN will slow you down a little because your traffic has to be encrypted and rerouted. However, the best VPNs reduce your speed so slightly, it’s barely noticeable.

Our dedicated speed tester was also unable to keep CovermeVPN connected long enough for any tests. This showed me that it wasn’t just a problem on my end, and that this VPN is seriously dysfunctional. In most reviews, our speed expert will choose servers from around the world and perform 10 tests on each at different times of day. This helps her create accurate averages that you can use to compare each service easily.

Fast speeds are important for all your online activities. If you want to stream in 4K without buffering, or play online games without lag, you’ll need high speeds. You can try one of the fastest VPNs available today.

Gaming — Impossible to Test

0.5

Similar to streaming, I couldn’t test CovermeVPN for gaming. So I can’t tell you if it offers good ping for gaming — ideally less than 100 milliseconds (ms). I also didn’t notice any mention of gaming anywhere on the website. I tried contacting customer support several times through chat support and email, but I didn’t receive any response.

So, I can’t recommend CovermeVPN for gaming. All the issues I ran into with it don’t give me confidence it could give you the proper ping rates you need for lag-free gaming. A solid VPN will help you enjoy smooth gameplay and keep you safe from DDoS attacks during online games. I recommend you test some of the best VPNs for gaming on this list.

Server Network — Untrustworthy Servers That Don’t Match Its Claims

4.0

CovermeVPN has a fairly large server network with 3,000 servers in 140 countries. Servers are divided into 2 major categories: dedicated IP and dynamic IP addresses.

A dedicated IP address can only be used by you. It allows you to use the VPN as usual, but every time you connect, you’ll have the same IP address. However, Dynamic IP addresses may offer more privacy because there are usually hundreds of different people using the same IP address, so it becomes harder for anyone to track you or your online activity.

The first thing I noticed when I logged into the app was that the list of servers on the app didn’t match the list on its website. Many locations listed on the website don’t appear in the actual server list. This makes me wonder if anything on the website is accurate. I already had zero trust in this VPN after the horrible connection issues I went through, and this just sealed the deal.

Due to this inconsistency, I wasn’t able to find a definite answer about how many servers the VPN has or their global distribution. I contacted customer support through its chat function and the ticketing option. But, of course, they never responded.

Since I couldn’t confirm how many servers it has, I also can’t tell whether it has any city-specific servers or any virtual locations. I couldn’t get any information on whether CovermeVPN owns its servers or whether some (or all of them) are rented.

What makes it even worse is that I couldn’t test the app to know whether any of the servers work as advertised. I recommend, you test one of the VPNs in this list, which all have extensive networks.

Security — Basic Security Features, That I Couldn't Confirm

2.0

CovermeVPN has the most common security features, but the app itself appears dangerous. When I tried to install the software on my Windows PC, security instantly warned me that the download was potentially harmful.

A screenshot showing the warning on my device when I tried to install CoverMeVPNSome VPNs do get flagged by mistake, but Coverme support said nothing about that

I scanned it on VirusTotal.com, and it immediately showed a Trojan horse infection. This is a dangerous type of malware that, in most cases, does not show any visible symptoms while in the operating system. However, to be fair, the next several times I tested it, CovemeVPN came back clean. But, combined with all its other problems, this didn’t make me feel safe using it.

CovermeVPN claims to offer AES-256-bit encryption and a wide range of protocols — IKEV, L2TP, PPTP, SSTP, and OpenVPN TCP and UDP. However, there is no option to switch protocols anywhere on the app. So, I’m not convinced that these work as they are supposed to. Plus, I wasn’t able to test the app, so I can’t confirm whether CovermeVPN prevents hacks and data leaks or truly keeps you safe online.

I did find an option to activate its kill switch on the app, but I couldn’t test it since I couldn’t stay connected to a server for longer than a few seconds. Once again, I can’t be sure if this necessary feature actually works.

In my opinion, CovermeVPN is not safe to use. The fact that the app itself is flagged as dangerous suggests that you proceed with caution. I recommend you choose one of the safest VPNs from this list.

Privacy — Vague Privacy Policy

1.0

CovermeVPN has a bare bones privacy policy that doesn’t say anything about logging your IP, browsing history, or anything related to your use of the service. I also couldn’t find any evidence of whether or not the policy has been audited and verified by any third party. But the fact that the policy itself is incomplete makes it highly likely no audit has been carried out by a qualified third party.

Does CovermeVPN Keep Logs? It States Not To

CovermeVPN claims that it does not collect, keep, or share information about you and the way you use the VPN. However, I was very disappointed when I found out that its privacy policy barely contains any information to this effect.

In fact, the privacy policy only covers your use of the VPN’s website. The “Additional Information” section on how CovermeVPN protects your actual data is left blank. As someone who is very sensitive about my online privacy, this gave me the chills. It made me scared that some of my information might have been harvested and shared.

A snapshot showing CoverMeVPN incomplete privacy policyReliable VPNs have detailed and accurate privacy policies that tell you exactly what it collects

I reached out to customer support to find out whether or not they log data and why their privacy policy was so bare. Again, support gave me no comments about its privacy policy.

Was Coverme VPN Audited? No

I couldn’t find any information about whether or not CovermeVPN has been audited. I also couldn’t get this information from its unresponsive customer support. Therefore, I can’t confirm whether or not CovermeVPN has been audited and verified by a third party. However, I’m fairly confident it hasn’t. I’ve never seen a VPN that wasn’t proud to talk about its audits. It’s an expensive and time-consuming process that no serious company would want to waste.

Based in the UK

CovermeVPN is located in the UK, one of the founding countries of the 5 Eyes Alliance. The 14-Eyes Alliance is an intelligence-sharing alliance among several countries, which could potentially lead to data sharing and surveillance. This means that the service operates under the Alliance’s privacy laws. So, I don’t trust CovermeVPN to provide real online anonymity and privacy protection.

Does CovermeVPN Work in China? Probably Not

I couldn’t confirm whether CovermeVPN works in China. From my experience, only the most powerful VPNs can bypass the Great Firewall. Typically, the government targets the technology itself rather than the individuals using it. So, it’s very unlikely that CovermeVPN, with its questionable security features, can safely get you around the Great Firewall.

Nevertheless, the team at vpnMentor does not condone any illegal activities. I recommend you familiarize yourself with the local rules and regulations before using a VPN in China. If you still choose to, you can find a comprehensive list of VPNs that work in China here.

Torrenting — Not Safe for P2P

0.5

Using CovermeVPN for torrenting is most likely dangerous. I’m not even sure if P2P file sharing is allowed; there are no optimized servers, and torrenting isn’t mentioned anywhere on the website. Plus, I couldn’t test the app to see for myself whether or not it can support torrenting. I tried contacting support to ask, but I never received an answer.

The VPN is based in the UK, a country that participates in an international data-sharing agreement. This raises concerns for me that its privacy policy might be subject to change down the line. This adds another layer of worry on top of existing security issues with the apps.

While I never condone any form of illegal torrenting, P2P file sharing is legal in most countries. My recommendation is that you only download files in the public domain. If you want to protect yourself while you use P2P networks, I’d recommend you choose one of these reliable and safe torrenting VPNs.

Installation & Apps

2.0

Unreliable and Impossible to Use

The apps look pretty simple to use but are unreliable. I was kicked out of the app every time I tested it. This occurred even after hours of attempts to connect to a server. It does offer apps for a handful of popular devices and operating systems, but they’re all pretty useless if you can’t even log in and stay protected.

Setup & Installation

The apps were pretty straightforward to install, but I consistently received warnings from my devices that the software could be dangerous. It took me less than 3 minutes to download and install the app on my Windows laptop. But when I tried to connect to a server in New York, it immediately kicked me out and asked me to log in again.

At first, I thought it was a server malfunction, so I tried switching servers, but the same thing kept happening. Considering how questionable the website looks, I wasn't surprised when the app didn’t work as expected.

Still, the app was pretty simple to use. Once you log in, you will see the list of servers on the left side of the screen and a simple connect button on the right. There is a simple “Settings” button at the bottom of the screen. If you click on it, a new window will open. However, the only option available is to enable the kill switch.

Device Compatibility

CovermeVPN offers native apps for every major operating system. It’s also compatible with routers which would have been a great win if only its services were more reliable. A VPN that’s compatible with routers means that you can set it up and protect all your WifI-enabled devices at once. This is one of the features I love most in my favorite VPNs. But, Coveme’s connection issues negate this handy feature.

Desktop — Apps for Windows, Mac, and Linux

CovermeVPN has apps for Windows, Mac, and Linux desktops.

A screenshot of Coverme VPN's settings on Windows, which only give you 1 optionI was very disappointed in the lack of customization options this VPN offers

The apps are pretty basic and offer similar features across the board. But, there weren’t many features available to make the comparison fair. You can find a VPN that gives easy-to-use apps for every major operating system on this list.

Android and iPhone (iOS)

CovermeVPN has apps for Android and iPhone. I tried downloading the app to my phone, but before the download was complete, my phone started lagging and blinking. I took this as a bad sign and stopped the download altogether. I was very skeptical after the experience with my Android, so I chose not to risk the safety of my iPhone. Therefore, I can’t confirm whether the native apps for these two devices are similar.

No Browser Extensions for Chrome, Firefox, Or Edge

CovermeVPN does not provide browser extensions. But in normal circumstances, this is never considered a huge deal since native apps provide all the benefits that browser extensions give you. For example, apps will block malicious sites and prevent automatic downloads. But I’m not confident about its apps either since I couldn’t even test them.

Apps for Amazon Fire TV, Smart TV, Nvidia Shield, etc

CovermeVPN doesn’t offer native apps for any smart TV. It also doesn’t offer smartDNS, which is a feature that lets you connect any smart TV easily — available in most top VPNs. If you want to switch locations on your television, check out this list of the best VPNs for smart TVs.

Apps for PlayStation, Xbox, Nintendo, etc

I was also disappointed that I couldn’t find any information on how to install CovermeVPN on my gaming devices, such as my Playstation, Xbox, or Nintendo. If you’re a gaming enthusiast, you know that a VPN is a must if you want to protect yourself online. But even if it had instructions on how to use the VPN on these devices, I couldn’t trust it to protect me.

Router Compatibility

Like some top VPNs, CovermeVPN also offers the option to configure the VPN on your router. Installing a VPN on your router allows you to use it on all the devices on your network, even if they don’t support VPNs. This is a great feature, and I was really impressed that CovermeVPN offers it. However, after my horrible experience with the other devices, I was really skeptical and didn’t dare try configuring it on my router.

Overall, I wouldn’t recommend using CovermeVPN on any of your devices. Everything I tried didn’t give me any confidence that this VPN is safe and using it might damage your device and put your security and privacy at risk. Instead, I recommend you choose a premium VPN that works with a router from this list.

Simultaneous Device Connections

CovermeVPN says it allows 5 simultaneous device connections on one account. However, I couldn’t get it working on any of my devices.

Pricing

3.0
12 Months Dynamic IP
$ 5.26 / month per month
6 Months Dynamic IP
$ 6.33 / month per month
1 Month Dynamic IP
$ 10.52 / month per month

Not Worth Your Money

CovermeVPN is very expensive for such a low-quality VPN. It’s even more expensive than some of the top VPNs that come with excellent speeds and top-class security features. As with all VPNs, the monthly plan is more expensive than longer term subscriptions. I couldn’t find any info about a trial period.

It also offers dedicated and dynamic IP addresses as separate services; it’s impossible to get both in one subscription. However, I liked that CovermeVPN accepts a decent number of payment methods. You can pay for your subscription using PayPal, Apple Pay, cryptocurrencies (it doesn’t specify which ones), or with a direct debit via your bank’s IBAN. However, I’d be worried about giving my account number to this VPN, so I’d be careful there.

If you really want to risk it, you can test it out using its 7-day money-back guarantee. However, I looked into its refund process, and it makes it very hard to get your money back. First, you’ll only get a refund if the initial troubleshooting is not successful.

If the VPN decides your issues are caused by your “technical side or Internet,” you will not get a refund. Lastly, I found a clause that says you won’t get a refund if you exceed the 2 GB internet traffic limit in the first 7 days of using the service. This condition isn’t mentioned anywhere else on the website.

I still tried contacting customer support to request a refund via email and chat, but I never received an answer. They didn’t even tell me whether my request was rejected and why.

Overall, I wouldn’t risk it. There’s no guarantee that the VPN will work for you, and even if it does, I’m not sure you’ll get your money back at all. There are a ton of other budget-friendly options with zero connection issues and better security features. I recommend you check out these pocket-friendly VPNs that offer maximum value for money.

Reliability & Support

2.0

Barely Responsive

CovermeVPN offers live chat support during work hours, as well as email support, tickets, and a knowledge base. The only time I received a response from chat support was when I asked why I couldn’t stay connected to a server. After that, I tried contacting customer service several times through chat and email, but my questions mostly went unanswered. I also raised several tickets but didn’t receive any responses for these either.

A snapshot of a chat with CoverMeVPN customer support agentThe agent didn’t sound very knowledgeable and wasn’t particularly friendly either

There are step-by-step setup guides for the different protocols it supports on different devices. This should make manually configuring the VPN easy, even for first-time VPN users. However, I didn’t feel comfortable attempting manual setup after receiving so many warnings about the app.

I was also surprised to see a Knowledge Base tab appear when I got to the checkout. But, when I clicked the link, the Knowledge base was completely empty. The “customer feedback” on the website was another red flag. Most of them are grammatically incorrect, and all sound like they are written by the same person.

One of the best ways for a VPN to gain my trust is to offer quality customer support that’s easy to access. If a service is proud of what it offers, it should be excited to answer questions about its product. The best VPNs make it super easy to get in touch and find out anything you want to know. I recommend you look into this list of VPNs that all offer excellent customer support.

Compare CoverMeVPN With The Top Alternative VPNs
Our Score: 9.9
Our Score: 9.7
Our Score: 9.5
Our Score: 9.4

The Bottom Line

Final Verdict — Bad Service That Is Not Worth Your Time or Money

CovermeVPN is a shady service that wouldn’t keep me logged in to conduct any tests. Since I couldn’t connect to any server, I didn’t get to properly test the VPN. So, I can’t tell you whether anything promised on the website is true. Plus, the information on its website is very unreliable and contains grammatical errors. However, these tests did show me this isn’t a VPN anyone should trust.

Overall, I can’t recommend CovermeVPN because of its unreliable information and safety concerns. Instead of risking your online security with a questionable VPN, try an affordable top-tier VPN with world-class security features to protect your online privacy.

  • 5 Simultaneous connections
  • 7-day money-back guarantee

FAQs on CovermeVPN

Is CovermeVPN any good?

No, CovermeVPN is not worth your money. It doesn’t have reliable security and privacy features to protect your online activities. There’s also no evidence that it offers reliable speeds for streaming, gaming, or torrenting. Plus, it’s a lot more expensive than some of the top VPNs that come with fast speeds and reliable security and privacy features.

Is CovermeVPN safe?

No, CovermeVPN is not safe. It has barebones security features, and most of the information on its website is pretty questionable. Plus, it barely keeps you connected, so you’re never sure whether it can keep your data safe online. Its privacy policy is also incomplete, and it’s based in the UK, which is the heart of the 5/9/14 Eyes Alliances.

Is CovermeVPN free?

No, CovermeVPN does not offer a free plan/trial. However, it provides a 7-day money-back guarantee on all of its plans. With this, you can test it out risk-free and get a refund before the end of the guarantee. But, I wouldn’t recommend it since I could never reliably get it to connect, and its privacy policy isn’t reassuring.

Money Back Guarantee (Days): 7
Mobile app:
Number of devices per license: 5
We review vendors based on rigorous testing and research but also take into account your feedback and our affiliate commission with providers. Some providers are owned by our parent company.
Learn more
vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
CoverMeVPN User Reviews (User reviews are not verified)
2.0
Based on 1 reviews in 1 languages

Write a Review on CoverMeVPN

Please rate VPN.

All Speed Streaming Security Сustomer service
Desmond
Desmond
2/10
Scam, please avoid!!

Scam, please avoid!! Dishonest, did not deliver VPN and lied to customers!! Do not buy!! There is no 7 days money back guarantee and it is a lousy VPN. Poor customer service also. Never ever trust this VPN!!

About the Author

Doris is a tech writer and a cybersecurity researcher for vpnMentor. She is enthusiastic about educating people about their rights to online freedom and provides actionable ways to protect their data.

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