Versatile and flexible, but poor technical support

I use several different devices, both for work and play, and with Overplay I can use my computer, my smartphone and my tablet with the same VPN connection at the same time. Tech support, though, needs to improve, and I think a live chat support would make quite a difference.

Beautiful service

This VPN service is the one of best and strongly secure. PIA give you new experience in network because you can do more without any controle from your ISP and others users in your network. I recommend this service because their policy is strictly no logs and when i use this service for five years i never been compromised during browsing .

Good experience

No matter your location, using a VPN is important for your online security. I got ZenMate for exactly that and I am satisfied with it, especially when it constantly improves its service. Customer support helped me so much and I just wanted to say that I've asked for their help a few times. And every time the support was respectful and fast in their response time. Keep it up!

Awful

Poor technical support. No refund after canceling. Unfortunately, I have to give one star. Subscribed for a month, then cancelled on their site after having many problems connecting. Didn’t get a refund , and after contacting them , they said none would be issued. Stay well away from Overplay. Many of my expat friends had the same problem . Ripoff

PIA robs computers of their speed while the VPN is turned on.

I found out too late!! Here are my issues. Private Internet Access is "popular" because people are unaware and don't know until they've bought and it's too late. After purchasing this VPN (don't purchase this one) I installed on two computers and was told how to increase speed. Afterwards Charter raised their speed to 200 MB. Below are the results of my speed after the increase. I gave Private Internet Access my results and they are refusing to answer my questions and concerns (no response to 2 emails). Needless to say I will not renew. Charter raised internet speed to 200 and I get 200+ while not connected to this VPN. 1st Computer (windows 8.1). The following are my speeds (with adjustments) while connected to VPN and used the 2nd test which was usually a point or two lower or higher upd - auto 86.7 - 7.6 upd - 1194 87.6 - 7.5 upd - 8080 86.8 - 7.7 upd - 9201 85.1 - 7.7 upd - 53 76.0 - 7.2 tcp - 443 38.0 - 5.1 tcp - 110 48.0 - 5.6 tcp - 80 48.3 - 5.8 Why should it take 112.4 from my highest, which I will use, 87.6? I badly need help with this. 2nd Computer (windows 7 professional) Charter raised internet speed to 200 and I get 193.7+ while not connected to VPN. The following are my speeds (with adjustments) while connected to VPN and used the 2nd test which was usually a point or two lower or higher: upd - auto 39.8 - 4.9 upd - 1194 38.0 - 4.7 upd - 8080 37.2 - 4.7 upd - 9201 46.8 - 6.1 upd - 53 37.7- 4.8 tcp - 443 42.8 - 1.6 tcp - 110 44.0 - 1.7 tcp - 80 42.9 - 1.7

70% of the time it is not working

ZenMate is not working most of the time.Support is very bad.I am using them for more than one year. Untill now they are the worst vpn provider i worked with.I hope my review will make you think twice before you buy from them.